unauthorized card

[xXNiChO_29Xx]

Ayuda @Joe Henry?
Help @Joe Henry?

He never helps, I made a thread about this one day and he never showed up. I don't really understand why he is "Head of Support" when he loges to CubeCraft once a Week...

 

[The Lord Pleb]

Ayuda @johncoles?
Help @johncoles?

 

[The Lord Pleb]

@Skifby @Buuuddy @iLoveYouu @zRinne
Any staff that can help you? I do not know what to do

 

[DrHam]

ustedes an comprado?

Sí.

A mi me pasa exactamente lo mismo y por eso no he podido comprar un rango en CubeCraft...
No hay mucho que podamos hacer, al estar localizados en LatinoAmérica los servicios de pago son bastante "Malos"...
CubeCraft al ser un servidor tan grande debería aceptar varios modos de pago pero no es el caso...

Visa, MasterVard/Maestro, PaySafeCard y TeleIngreso.

 

[zRinne]

@Skifby @Buuuddy @iLoveYouu @zRinne
Any staff that can help you? I do not know what to do

Not too sure what's going on, something about his card not being authorized and that's about it.
@CyanYellow to the rescue!

 

[Cyan]

Not too sure what's going on, something about his card not being authorized and that's about it.
@CyanYellow to the rescue!

This is really tough to handle! For the most part, I'm lost and I don't know what the problem is. While reading the messages above, it was a bit confusing, not going to lie and I have no idea how the store works. I'll ask and I'll help him starting from the beginning.

Hola Reynaldo Cruz,

Puedes comienzar desde el principio de tu problema?

 

[xXNiChO_29Xx]

Whats happening is that him is from Latin America (Ecuador).
He wantsnto a Diamond Rank and well, he enters all the information that CubeCraft asks for and then is sent to "Payment Wall". In there he puts the card data, everything okay but then when he goes "Pay" PaymentWall says "Unathorized Card" even tho the Card is fine (I know that's fine because I've faced the same problem).

The only solution is adding more payment options for Latin america because Payment Wall Sucks!
Thats it.

 

[The Lord Pleb]

@reynaldo cruz
Si no sabes mucho de Inglés, lo que te ha dicho @CyanYellow es que esta un poco confuso y que no sabe bien el problema.
Puedes empezar desde el principio?