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My friends' account got hacked (Need clarification)

Discussion in 'Tech Support' started by Earth, Aug 19, 2016.

  1. Earth

    Earth Member

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    So yeah as the title says, my friends' MC account got hacked and has been taken over;

    [​IMG]


    So the question here is, is there any way to "reclaim" his account? We already thought of sending Mojang an e-mail with the transaction ID and such, but I want some more clarification.
     
  2. NedGaming

    NedGaming Member

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    The transaction ID do you have? You can make a formular with the transaction ID, they will send you a mail and if all is oke, they will give him(s) account back
     
  3. NedGaming

    NedGaming Member

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  4. Lyz

    Lyz Member

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    Is the email changed?

    Did she/he have two step verification?

    Do you still have acces to the gmail that was on the account?
     
  5. Earth

    Earth Member

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    Yes

    Idk

    Yes (Think so)
     
  6. 1212hawks_

    1212hawks_ Member

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    Sorry that happend to your friend ;(
     
    Earth likes this.
  7. xGijs

    xGijs Member

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    Ask @NedGaming he got my account back like 7 times
     
  8. Earth

    Earth Member

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    Feels bad man[​IMG]
     
  9. Dotsy

    Dotsy Member

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    You should talk with a Staff Member about this... To timely ban their account before the Hackers does bad Stuff with it....
    Anyway I don't really not a lot of things about this Subject.. Ask @NedGaming ;)
     
    Ping Ether, NedGaming and Buuuddy like this.
  10. NedGaming

    NedGaming Member

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    @Earth I will start a conversation with you.
     
  11. Kisme

    Kisme Member

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    Hiya!

    I recommend contacting Mojang with your transaction ID and they will deal with the problem. Also, you can contact a staff member in Cubecraft regarding your problem and they can ban your friend's account.

    I am sorry for the troublesome that your friend has encountered! And hopefully, he / she can get it back soon!
     
  12. Ping Ether

    Ping Ether Member

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    Yeah, they should have sent your friend an email with the Transaction ID, but thing is, why would this girl (CheeseLoverMC) take over your friend's account? She makes anime on twitter, how could she possibly hack an account? My guess would be a site like MCLeaks leaked the profile info from the profile servers, and she, this girl, looked for a premium account on one of these websites.