I'm very confused as to why I was banned. I made an appeal, emailed sales@cubecraft.net, and tried calling the support number but still no response after 12 hours. I'm extremely upset as I bought the iron rank to help the server, not to get my money taken and banned.
Minecraft PC IP: play.cubecraft.net
Hey NHFLX, I'll look into this for you personally when I am able to get to my computer. Sorry for the delay.
Banned for Payment Error? Code 1015
- Thread starter NHFLX
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This is the email in which you can contact for Payment Dispute: support@cubecraft.net
Other than that I suggest being patient for their reply :)
Other than that I suggest being patient for their reply :)
You might not be the only one that is having this issue.
You have to wait patiently for an answer and they will get to you at the end.
You have to wait patiently for an answer and they will get to you at the end.
Thanks for the reply! Is there anyway for you to handle this or do I need to wait for an owner :/
How often do the owners just the sales email/appeals? and is there anyway you can notify them assuming you have some sort of staff chat?
Update : Apparently they sent me a refund but I'm still not unbanned. I'd be happy to pay again because I want the Iron Rank I'm just confused why I got a refund and why I was banned in the first place :/ https://gyazo.com/f61f19c1841b66d0e29fcbc0b5b7745c
@TlmeLord
@TlmeLord
Hey NHFLX, I'll look into this for you personally when I am able to get to my computer. Sorry for the delay.
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I have one question, why do we as permanent rank owners need a subscription to host private games?
