Banned for Payment Error? Code 1015

[NHFLX]

I'm very confused as to why I was banned. I made an appeal, emailed sales@cubecraft.net, and tried calling the support number but still no response after 12 hours. I'm extremely upset as I bought the iron rank to help the server, not to get my money taken and banned.

 

[Paraleea]

This is the email in which you can contact for Payment Dispute: support@cubecraft.net
Other than that I suggest being patient for their reply :)

 

[Osoplayned]

contact to sales@cubecraft.net they self time in give you answer :)

 

[NHFLX]

Thanks, Sorry it's just frustrating not knowing why you're banned :P

 

[NitroPelle]

Problem seems to be fixed
@PinkSparkleWolf @CyanYellow

 

[NHFLX]

Nope still banned, It's almost been 2 days and still no reply to my email or appeal.

 

[NitroPelle]

Nope still banned, It's almost been 2 days and still no reply to my email or appeal.

Be patient. Maybe it's denied

 

[NHFLX]

Not easy to be patient when I got banned for spending money on this server.

 

[NitroPelle]

Not easy to be patient when I got banned for spending money on this server.

Just contact sales@cubecraft.net and support@cubecraft.net

 

[NHFLX]

Already did and it's been 2 days.

 

[TlmeLord]

You might not be the only one that is having this issue.
You have to wait patiently for an answer and they will get to you at the end.

 

[NHFLX]

You might not be the only one that is having this issue.
You have to wait patiently for an answer and they will get to you at the end.

Thanks for the reply! Is there anyway for you to handle this or do I need to wait for an owner :/

 

[TlmeLord]

Thanks for the reply! Is there anyway for you to handle this or do I need to wait for an owner :/

Nope. It's something only the owners can do.

 

[NHFLX]

Nope. It's something only the owners can do.

How often do the owners just the sales email/appeals? and is there anyway you can notify them assuming you have some sort of staff chat?

 

[NHFLX]

Update : Apparently they sent me a refund but I'm still not unbanned. I'd be happy to pay again because I want the Iron Rank I'm just confused why I got a refund and why I was banned in the first place :/ https://gyazo.com/f61f19c1841b66d0e29fcbc0b5b7745c

@TlmeLord

 

[Mac]

Update : Apparently they sent me a refund but I'm still not unbanned. I'd be happy to pay again because I want the Iron Rank I'm just confused why I got a refund and why I was banned in the first place :/ https://gyazo.com/f61f19c1841b66d0e29fcbc0b5b7745c

@TlmeLord

Hey NHFLX, I'll look into this for you personally when I am able to get to my computer. Sorry for the delay.

 

[NHFLX]

Hey NHFLX, I'll look into this for you personally when I am able to get to my computer. Sorry for the delay.

Thank you so much!

 

[RPoule]

I hope the problem will be fixed now, if it does I'll be happy for you NHFLX!

 

[Mac]

Have moved this thread to a PM between myself and @NHFLX. Locking thread.