Minecraft PC IP: play.cubecraft.net
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unbecomingguy

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Oct 15, 2016
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I am not getting an email with the receipt of the diamond rank I am trying to get. I am trying to do the inquiry but cannot do it as I don't have the receipt.
 

Ghoste

Well-Known Member
Nov 30, 2016
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the computer
If you need support, then please email sales@cubecraft.net, or you can create a private conversation with @Joe Henry

Just know that it can take up about 15 minutes for you to get the rank.

The staff would need information like:
- Transaction ID (This usually starts with a B or a W. It is not the transaction ID on the card statement). (If you have it)

- Date of purchase.

- Minecraft username.

- Email address entered at checkout.

Without that information, the staff cannot prove that you bought a rank.
 

Cyan

Forum Expert
Dec 21, 2014
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Freak Show
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If you need support, then please email sales@cubecraft.net, or you can create a private conversation with @Joe Henry

Just know that it can take up about 15 minutes for you to get the rank.

The staff would need information like:
- Transaction ID (This usually starts with a B or a W. It is not the transaction ID on the card statement). (If you have it)

- Date of purchase.

- Minecraft username.

- Email address entered at checkout.

Without that information, the staff cannot prove that you bought a rank.
locked. (:
 
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