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Sticky Thread in Bug Reports

Discussion in 'Suggestions' started by Donald Trump, Aug 27, 2016.

  1. Donald Trump

    Donald Trump Member

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    So, as some of you know I always try to reply to threads in Bug Reports fast. However, some of the threads are on the same issue over and over. I thought of making a sticky thread on common questions to diminish this issue. I have nothing better to do, so I mind as well try to make it. (If this thread is made sticky, the title should be changed to "Read This Before Posting" and all blue text should be removed)

    This is a thread that discusses commonly asked questions. Before making a thread, make sure your issue is not already covered within this thread.

    How do I report a player?

    Before reporting a player, be sure to read the guidelines here: https://www.cubecraft.net/threads/player-reporting-guidelines-and-formating.136047/

    If you have sufficient evidence of the player, feel free to report them here: https://www.cubecraft.net/forums/report-a-player.24/ . Your reports are appreciated and will help clean the server from rule breakers!

    I'm banned/muted! Help!

    Please don't freak out and spam staff profiles. Instead, submit an appeal here: https://appeals.cubecraft.net/
    It will ask you for a verification code. You can find this code on your ban screen, or you can see it when you try to type in chat when you are muted. Don't share this code publicly as someone could submit a fake appeal as you!

    If you feel your appeal was falsely denied, start a conversation with the staff member that punished you. Don't write messages on their profile or create a thread, this will lessen the chance of your punishment being revoked.

    I know there is already a thread on these two, but it's outdated.

    How do I change my username on the forums?
    II
    That's simple. Just go here: https://www.cubecraft.net/account/change-username . You can change your username once every 30 days.


    If you haven't changed your username in 30 days and you don't have permission to change it, start a conversation with Joe Henry.

    How do I get colored text under my messages?

    That is known as a signature. You can go here to make your own: https://www.cubecraft.net/account/signature
    Keep in mind images can't be added. Those with images are old signatures that were never updated.

    I can't buy a rank! Help please!

    If a credit card doesn't work, a Prepaid card is the best way to go. If problems persist, send a support e-mail to sales@cubecraft.net . You'll receive a response within 72 hours.

    I'm trying to buy a rank, but it's asking for personal information. What do I do?

    STOP RIGHT THERE. That is a scam link that is trying to hack you and get personal information. Immediately close that link.

    I want to use a mod. Is it allowed?

    Find out here: https://www.cubecraft.net/threads/list-of-allowed-mods.122155/

    I have a general question about the rules.

    All inqueries about rules can be found here: https://www.cubecraft.net/threads/updated-in-game-rules.134453/ .


    I can't connect to the server! Help!

    Make sure you are using one of the correct IPs; which are play.cubecraft.net, play.cubelag.net, play.cubecraftgames.net, or hub.thechunk.net . If none of those work, try restarting the game. If you still can't connect, you'll need to reinstall Minecraft. If problems further persist, contact support@cubecraft.net or create a thread in Tech Support.

    I keep crashing when I join the server. What do I do?

    The most common crash report involves minidumps not being enabled. You can see if that is the issue if you see the words Failed to write core dump at the bottom of your Game Output. To fix this, follow these steps:
    1. Click on Options in the Main Menu
    Screenshot (198).png
    2. Click on Video Settings
    Screenshot (199).png
    3.Turn on VBOs.
    Screenshot (200).png


    If your crash does not contain the words Failed to write core dump, feel free to make a thread or start a conversation with @JvwerMcGames .

    I keep glitching back when I play games. What is this caused by?

    First, always check your ping at http://www.pingtest.net/
    If you have good ping (the lower the better), then restart your router. If that doesn't work, create a thread.

    I can't vote. What do I do?

    If someone has voted for another server on the same device, you won't be able to vote. Unfortunately that's the way that Minecraft Servers works, and not much can be done about it.

    A Few More General Problems

    If you encounter a glitch in game on version 1.10, make sure the glitch also happens in 1.9. If it doesn't, don't make a thread as the glitch does not affect everyone.

    If you can't upload video evidence to a thread, upload it to YouTube first. Then paste the YouTube link into the thread.

    If I missed something commonly discussed in bug reports, feel free to let me know.

     

    Attached Files:

    Last edited: Aug 27, 2016
  2. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    One problem though. Most people that are new here, don't really look at the sticky post. Take a look at "Please do not put player reports here" sticky thread. Even though there's the sticky thread, I still see players report in the bugs/support.

    Edit: But I can see how this could work :D It's just a matter of "Will people see it and acknowledge it"

     
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  3. Donald Trump

    Donald Trump Member

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    I'm aware of the issue, but I'm pretty sure the sticky thread brings down the amount of reports.
     
  4. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Yeah, I guess but it wont stop all players :p
     
  5. Donald Trump

    Donald Trump Member

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    Also, if someone does make a thread you could just link them here rather than having to type out a response ;)
     
  6. Donald Trump

    Donald Trump Member

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  7. MagnificentSpam

    MagnificentSpam Member

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    Maybe link it on the create-thread page?
    [​IMG]
     
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  8. Donald Trump

    Donald Trump Member

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    Nice idea!
     
  9. A Christmas Hangar

    A Christmas Hangar Member

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    This must be sticky, adding this:
     
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  10. MagnificentSpam

    MagnificentSpam Member

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    Just one small thing: I think 1.10-only bugs are still important to fix as the server wants to be 1.10 compatible.
     
  11. Donald Trump

    Donald Trump Member

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    You might be right, I'll edit that when I get home, should be in about 5 hours.
     
  12. TheFastBowler

    TheFastBowler Member

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    Hey Build, nice job on writing this, it should help a lot of players on the forums who are clueless. Of course there are still a few who will still have the same doubts and continue asking questions but nothing can really be done about those, but good job! This will help around a lot! ;-)
     
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  13. Nikooo

    Nikooo Helper Staff Member Helper

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  14. Tacosbefriends

    Tacosbefriends Admin Staff Member Administrator

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    Seems like mostly redundant information that's already in sticky threads. Nice work though.
     
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  15. Donald Trump

    Donald Trump Member

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    I'm aware that some of them are repeats, but quite a few of them are not addressed in another sticky thread. These include:
    - Changing Username
    - Making A Signature
    - Purchasing A Rank
    - Scam Websites
    - Connecting Issues
    - Crashing
    - Glitching
    - Not Being Able to Vote

    Also, other sticky threads that discuss reports and appeals are outdated because of the new guidelines.
     
  16. iLoveYouu

    iLoveYouu Mod Staff Member Moderator

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    Maybe they could give a warning when you're trying to create a thread in the bug report section telling you to check if anyone else has already reported the same bug or asked the same question
    .
     
  17. Donald Trump

    Donald Trump Member

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    That's not really what this thread is about, but I could see that happening.
     
  18. DontYouDare

    DontYouDare Mod Staff Member Moderator

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    This could be a sticky if we had a FAQ section.