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Rank.

Discussion in 'Tech Support' started by Dustybonss, Jul 20, 2016.

  1. Dustybonss

    Dustybonss Member

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    Due to the Failure of a good payment method I cannot buy a rank on the server ive been trying for about a week now and nothing works ive done everything don't just Reply saying Contact CubecraftStore or something cause I waited 3 days for them to tell me to contact payment wall and all payment wall does is give you a message saying its not our fault now This ----- cause I would love to have a rank and give you money to my favorite server but I cant now so I will use the money on the Card I bought and when I have more money I will buy another 100$ card Different kind visa or something if that doesn't work then I will not be donating until some other way of donating is implemented. cause seems like most people cant donate been seeing a lot of people posting about not being able too.
     
    Last edited by a moderator: Jul 22, 2016
  2. Donald Trump

    Donald Trump Member

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  3. LanceDaniels

    LanceDaniels Member

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    Hello! If you are sure that you purchased a rank. You should take a photo the Transcation ID and send an email to sales@cubecraft.net
    Did you write your IN GAME NAME correctly? Sometimes that is the problem.
     
  4. Dustybonss

    Dustybonss Member

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    It wont let me even buy the rank.
     
  5. Dustybonss

    Dustybonss Member

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    And id love to spend another 3 days waiting for Cubecraft to tell me that its not there fault its PaymentWalls but if its Payment walls fault why use them? and it doesn't give me an id or anything just says "Your Transaction Wasn't Completed So a big NOPE you aint gonna get this rank
     
  6. SteelersFan30

    SteelersFan30 Member

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    that is what it did to me too!!!
     
  7. A Christmas Hangar

    A Christmas Hangar Member

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    contact paymentwall support
     
  8. Dustybonss

    Dustybonss Member

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    10/10 on the great information I Totally haven't Gotten before. Like ive said I'm not stupid ive done everything all they say is its not our fault and when I contact Cubecraft Store They say its not there fault so it looks like Its my fault so Looks like I wont be donating does it.
     
  9. Dustybonss

    Dustybonss Member

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    looks like my other thread got closed but I got this one And Thanks for the tip MODERATOR Totally haven't done that I'm trying to Donate to you guys but Its almost impossible for me to do ive Contacted CUBECRAFT and God damn PAYMENT WALL love To get like 20 People tell me to do the same god damn thing every time GUYS it doesn't WORK! Oh and you can close this one too idk if ima play Cubecraft as much and ive already spent the Money on a new vape This kinda made me not want to play as much.
     
  10. A Christmas Hangar

    A Christmas Hangar Member

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    Paymentwall is not CubeCraft support -_-
     
    Last edited: Jul 22, 2016
  11. Susannaah

    Susannaah Member

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    He conacted both?
     
  12. Dustybonss

    Dustybonss Member

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    Omfg dude for real if you read my stuff you will understand I waited 3 Days for Cubecraft Support to Email me back When I read the Email all they told me was Not our fault Contact Payment wall. So then I did that then all they said was It looks like its not our fault We didn't find any problems. Boom I get Screwed.
     
  13. Dustybonss

    Dustybonss Member

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    Yes I did Someone understands me Thanks.
     
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  14. ͘L͘yz

    ͘L͘yz Member

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    U pay with paysafe?
     
  15. CaptainDawg_

    CaptainDawg_ Member

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    I understand the frustration but if you have contacted both CubeCraft and Payment Wall and they say that everything seems fine then I'm not sure what else to do.
    What is the exact message that you get when you try to purchase a rank? Could I have a screenshot of it?
     
  16. A Christmas Hangar

    A Christmas Hangar Member

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    Sorry, didn't read the last messaage. I noticed later

    What's the exact message it appears? Any evidence? What did PaymentWall support said?
     
  17. Commissioned

    Commissioned Member

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    I understand how annoying this must be, as you'd like to buy the rank. Are you sure you are entering all your details correctly, and the card you are using is working properly? I know it can be tedious to check these things, but sometimes you can make mistakes and not realise it. If you still cannot buy the rank, I would reccommend contacting Paymentwall Support and if they are no help, provide their response to us (omitting any personal information, of course).
     
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  18. Dustybonss

    Dustybonss Member

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    Well I know the card works cause I bought a gold vape, so I wont be buying a rank until either I get a Different Card like a visa not a mastercard or Cubecraft finds a way to fix or do something about people not being able to donate
     

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  19. Dustybonss

    Dustybonss Member

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    And on my old post of this Issue I do post a image of what it says. but a staff member closed that one.