I've watched many reports sink hopelessly into the abyss of the internet, never to be seen by staff again (including some of my own sadly). This isn't a post about the issue of the lack of answered reports - it's about the issue that I believe is created as a result. Cubecraft developing a reputation of inactive staff gives many hackers a level of safety in knowing they won't be banned either at all, or at least for a long time. This is a problem!!! To conclude: If too many reports are left unanswered, hackers will feel safer knowing they won't be banned.