1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Diamond Rank Not Working

Discussion in 'Tech Support' started by CreeperCalls911, Nov 28, 2016.

Thread Status:
Not open for further replies.
  1. CreeperCalls911

    CreeperCalls911 Member

    Joined:
    Jul 29, 2016
    Messages:
    4
    Likes Received:
    1
    Trophy Points:
    3
    Gender:
    Male
    I bought a diamond rank about 5 hours ago and I still haven't gotten the rank. I am certain I paid, used the right username, etc. I'm very disappointed with what has happened and I am hoping you can fix this error or mistake. Please help me resolve this issue. Thank you.

    -Mootflipper182

    P.S. I changed my minecraft username and in the shop I used Mootflipper182 (My new username) Maybe that's a problem?
     
  2. MooTa

    MooTa Member

    Joined:
    Jul 25, 2016
    Messages:
    1,604
    Likes Received:
    813
    Trophy Points:
    113
    Gender:
    Male
    Location:
    YouTube
  3. AnonymousVoter

    AnonymousVoter Member

    Joined:
    Jul 7, 2016
    Messages:
    1,075
    Likes Received:
    282
    Trophy Points:
    83
    Gender:
    Male
    Location:
    Canada
    Have you received a confirmation email? If you haven't then your purchase may have not been completed. Please contact sales@cubecraft.net for donation issues.
     
  4. Deeds_GG

    Deeds_GG Member

    Joined:
    Oct 2, 2016
    Messages:
    1,155
    Likes Received:
    625
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Starting a YT channel
    Location:
    Behind You
    You sure you used the right currency? Just check that
    Contact sales@cubecraft.net to get help.
     
  5. 1212hawks_

    1212hawks_ Helper Staff Member Helper

    Joined:
    Jul 16, 2016
    Messages:
    1,644
    Likes Received:
    1,432
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Listening to memes and other weird things
    Location:
    The nest.
    Home Page:
    Remember, it takes time for you to get the rank. If you haven't gotten it in 2 days, contac sales@cubecraft.net
     
  6. Spyro/Splat

    Spyro/Splat Member

    Joined:
    May 27, 2016
    Messages:
    3,506
    Likes Received:
    1,130
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    Defender of Worlds
    Location:
    Skylands
    You will get an email with your receipt if the transaction was made if it was not sent it did not process yet or at all
    that dosent matter itll auto convert it to the correct currency
     
  7. HiggDawg

    HiggDawg Member

    Joined:
    Jun 1, 2016
    Messages:
    108
    Likes Received:
    31
    Trophy Points:
    28
    Gender:
    Male
    I belive ranks will be or have been given out when the sale ends, in this case at about 12am, but it takes more time since they have to go thru a lot of given ranks etc... For example i bought Gold at the 27 and got it at about 28 in the morning.
     
  8. MLGSexyDoritos

    MLGSexyDoritos Member

    Joined:
    Jul 7, 2016
    Messages:
    817
    Likes Received:
    876
    Trophy Points:
    93
    Gender:
    Male
    Occupation:
    Lacrosse Player =D
    Location:
    Nevada, United States
    Home Page:
    zRinne likes this.
  9. zRinne

    zRinne Sr. Mod Staff Member Sr. Moderator

    Joined:
    Mar 2, 2016
    Messages:
    3,202
    Likes Received:
    3,027
    Trophy Points:
    113
    Gender:
    Female
    Occupation:
    NEET
    Location:
    Singapore
    Home Page:
    It seems like it could be a buycraft sided issue (overwhelmed payments from black friday) and it may or may not have been fixed.
    If you have the patience, please give it 24 hours before sending an email to sales@cubecraft.net .

    Someone recently had the same issue whereby he bought a rank on Black Friday and it took him 1-2 days for the rank to come in and afterwards donated again where it took him only 1 min to get it.

    Sorry for the inconvenience caused, if you still have issues/questions regarding the matter, please start a private conversation with me.
    Locked.
     
Thread Status:
Not open for further replies.