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Diamond Rank Not Working

Discussion in 'Support' started by CreeperCalls911, Nov 28, 2016.

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  1. CreeperCalls911

    CreeperCalls911 Member

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    I bought a diamond rank about 5 hours ago and I still haven't gotten the rank. I am certain I paid, used the right username, etc. I'm very disappointed with what has happened and I am hoping you can fix this error or mistake. Please help me resolve this issue. Thank you.

    -Mootflipper182

    P.S. I changed my minecraft username and in the shop I used Mootflipper182 (My new username) Maybe that's a problem?
     
  2. MooTa

    MooTa Member

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  3. AnonymousVoter

    AnonymousVoter Member

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    Have you received a confirmation email? If you haven't then your purchase may have not been completed. Please contact sales@cubecraft.net for donation issues.
     
  4. Deeds_GG

    Deeds_GG Member

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    You sure you used the right currency? Just check that
    Contact sales@cubecraft.net to get help.
     
  5. 1212hawks_

    1212hawks_ Helper Staff Member Helper

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    Remember, it takes time for you to get the rank. If you haven't gotten it in 2 days, contac sales@cubecraft.net
     
  6. Spyro/Blades

    Spyro/Blades Member

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    You will get an email with your receipt if the transaction was made if it was not sent it did not process yet or at all
    that dosent matter itll auto convert it to the correct currency
     
  7. HiggDawg

    HiggDawg Member

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    I belive ranks will be or have been given out when the sale ends, in this case at about 12am, but it takes more time since they have to go thru a lot of given ranks etc... For example i bought Gold at the 27 and got it at about 28 in the morning.
     
  8. ImMyBestfriend

    ImMyBestfriend Member

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    zRinne likes this.
  9. zRinne

    zRinne Sr. Mod Staff Member Sr. Moderator

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    It seems like it could be a buycraft sided issue (overwhelmed payments from black friday) and it may or may not have been fixed.
    If you have the patience, please give it 24 hours before sending an email to sales@cubecraft.net .

    Someone recently had the same issue whereby he bought a rank on Black Friday and it took him 1-2 days for the rank to come in and afterwards donated again where it took him only 1 min to get it.

    Sorry for the inconvenience caused, if you still have issues/questions regarding the matter, please start a private conversation with me.
    Locked.
     
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