Every chest in a chunk cleared

iThunder · Mar 12, 2022

Hours-Days of work gone and none of it can be replaced without tons of time. half of my chest room is fine though. Pro tip to anyone who sees this spread your valuables out in different chests till this is fixed just so you don’t have to go through this. no it wasn’t my island member before you ask.
here’s what happened

Tearliner · Mar 13, 2022

That's horrible, I'm sorry to hear that. If you have taken screenshots or clips with regards to owning said items, make a report - depending on the evidence you provide, it should be effective!

Xavi | Goofy · Mar 13, 2022

We can sadly not return any items lost due to a bug.
Whenever this happens however please type /whereami in game before doing anything (leaving/restarting etc) and send it in the staff-help chat in our discord! This way we can find what is causing this frustrating bug! :D

iThunder · Mar 14, 2022

Springwood said:
That's horrible, I'm sorry to hear that. If you have taken screenshots or clips with regards to owning said items, make a report - depending on the evidence you provide, it should be effective!

yea there’s tons of streams of my island roughly 150 hours worth on youtube. they said they wouldn’t return the items or roll back anything sadly so i’m just quitting till more people have the issue and it maybe gets fixed

iThunder · Mar 14, 2022

𝓧𝓪𝓿𝓲 | 𝓖𝓸𝓸𝓯𝔂 said:
We can sadly not return any items lost due to a bug.
Whenever this happens however please type /whereami in game before doing anything (leaving/restarting etc) and send it in the staff-help chat in our discord! This way we can find what is causing this frustrating bug! :D

my game had crashed before it happened i was in the nether tho not the overworld. when i came back from the nether my stuff was gone that count be very related. are rollbacks possible? i lost a ton of irreplaceable stuff and it definitely makes me just not want to play anymore

Xavi | Goofy · Mar 14, 2022

Not sure if rollbacks are possible.

iThunder · Mar 14, 2022

𝓧𝓪𝓿𝓲 | 𝓖𝓸𝓸𝓯𝔂 said:
Not sure if rollbacks are possible.

appreciated for your response i sent it into staff help and they said it was too late to send any /whereami since it changes every 30 min

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Every chest in a chunk cleared

iThunder

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Xavi | Goofy

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iThunder

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Xavi | Goofy

Customer Support 💙

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