What do you mean by you losing the rank? Did you get banned? Or could your account have gotten hacked?Yes, i won it on April, I lost it on starts of May (with de MC acc) and I'm trying to recover it talking to the staff since May, but always the same answers, contact Joe Henry or send an email, the first time, send the email, but they never answered me, and there I keep trying
I don't understand how you lost your rank, though, you should try contacting another staff about this. I don't think Joe Henry can really help you with the giveaways, so maybe you should try contacting the staff that contacted you through twitch saying you won the rank.