Payment error! HELP

[EdGamez]

I buy 19-11-2015 my iron rank and the next day i wanna join cubecraft its says you are banned resean: Paymen error
my money is gone what do i need to do?
Print screens:

1: http://prntscr.com/953yj5
2: http://prntscr.com/953z1d

Help me guys, That will be great sorry for my bad english !

Minecraft name: EdGamesYT
i Change my name on 20-11-2015 so it also can be: EdGamez

 

[iLoveYouu]

http://prntscr.com/954kvk