I really need help :(

[Bernardo Santiago]

Hello,
Yesterday, I bought an emerald rank in the store. It said that in 15 minutes or some more minutes I will recive the rank and today, I don´t have it. I need to solve this problem, because it is very expensive the rank, and CubeCraft is a very good server and I dont want to think that I loose my money.
Thank you for reading, and sorry for my english. :/

 

[Deleted member 169486]

Hi! 15 minutes is the normal delivery time, however, it can take longer. You should either start a message with @Joe Henry or message sales@cubecraft.net

 

[Bernardo Santiago]

Hi! 15 minutes is the normal delivery time, however, it can take longer. You should either start a message with @Joe Henry or message sales@cubecraft.net

Thank you, and I purchase yesterday, 24 hours ago the rank and it stil not working. But I posted it on the account you gave me.
Thank you very much :)

 

[Ghoste]

Also the staff would need information like:

- Transaction ID (This usually starts with a B or a W. It is not the transaction ID on the card statement).

- Date of purchase.

- Minecraft username.

- Email address entered at checkout.

Without that information, the staff cannot prove that you bought a rank.

 

[Bernardo Santiago]

Ok, but I didn´t recieve the mail when I purchased it.
I dont know what to do!!!!!!!!!!!
I am bad lol
But thank you very much

 

[Twann]

Nice that you buy a rank on cubecraft.
I guess if you don't get a email back from the payment, that it is very difficult to get your account back. ;)

 

[TriangleAttack]

Hello! If you'd like you can speak your main language. If it's spanish I'll be able to help you out.
I suggest creating a conversation with Joe Henry here: https://www.cubecraft.net/conversations/add?to=Joe+Henry
He should be able to help out.

 

[Deleted member 169486]

Hello! If you'd like you can speak your main language. If it's spanish I'll be able to help you out.
I suggest creating a conversation with Joe Henry here: https://www.cubecraft.net/conversations/add?to=Joe+Henry
He should be able to help out.

Hi! 15 minutes is the normal delivery time, however, it can take longer. You should either start a message with @Joe Henry or message sales@cubecraft.net

 

[TriangleAttack]

What do you mean?

 

[Emmy]

Sorry this is happening, but make sure you did get a receipt to the email you put in! If not your transaction may not have gone through:D

 

[Injunction]

Hello! If you'd like you can speak your main language. If it's spanish I'll be able to help you out.
I suggest creating a conversation with Joe Henry here: https://www.cubecraft.net/conversations/add?to=Joe+Henry
He should be able to help out.

I think by now he has already done it being I saw him post on @Joe Henry's profile than I linked him there so chances are he no longer needs this thread but still so locking would probably be okay

You can report a mistake on the Cubecraft forums, but is very rarely. Sometimes you put a wrong name. If you need more help please Write to @VaporeGames

Not really helpful look at the comments above we have all been through this procedure we know what happened It is nice that you are trying to help though

 

[_VaporeWalker_]

You can report a mistake on the Cubecraft forums, but is very rarely. Sometimes you put a wrong name. If you need more help please Write to @VaporeGames

 

[RayzMC]

Ok, but I didn´t recieve the mail when I purchased it.
I dont know what to do!!!!!!!!!!!
I am bad lol
But thank you very much

You should receive an email after you bought your rank.

If you need help, please contact @Joe Henry ( Sales Support ) here: https://www.cubecraft.net/conversations/add?to=Joe+Henry
or on Discord for a faster reply. Make sure to include all details, like your payment method etc.
You may also send an email to sales@cubecraft.net

 

[Bernardo Santiago]

Thank you very much to all the people that help me. ;)

 

[Injunction]

Thank you very much to all the people that help me. ;)

Soo...
Lock @Younisco this is assumingly dealt with

 

[LuisZapataR]

En caso de que aun no se le entrega el rango, ponerse en contacto con un Staff para que resuelva su problema.
In case you are not yet given the rank, contact a Staff to solve your problem.

 

[Joe Henry]

- Locked.