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I have been banned because my account is compromised

Discussion in 'Tech Support' started by JuliGn10, Oct 9, 2016.

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  1. JuliGn10

    JuliGn10 Member

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    I take some time without playing and now I want to play and I get I'm permanently banned to change my password said and put the appeal and nothing to respond

    What I can do?
     
  2. xFirelion

    xFirelion Member

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  3. ͘L͘yz

    ͘L͘yz Member

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    Change your password and proof them its your account and you have full acces/changed the password
     
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  4. Ping Ether

    Ping Ether Member

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    What happened is, either you had a password like 12345 or "minecraft" and your account was stolen, or you entered your access info into a free rank/ free cape thingy... and your account was stolen. Or they leaked info from Mojang. And your account was stolen.

    So, basically, your account was... stolen. Take a picture of you logging into Minecraft.net and change your password, to prove the fact that your account was not... stolen.
     
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  5. JuliGn10

    JuliGn10 Member

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    I already changed my password and went to appeal the ban and I take as 1 hour appeal and have not responded
    I do not want to be banned!
     
  6. Snap

    Snap Mod Staff Member Moderator

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    If your account has been compromised then this means that your login credentials have been made available and your account is either being used, or has been used, by another individual. You have been banned so that your account cannot be used by other people that wish to hack on the server without consequence.

    To get unbanned:
    -Change your email address password
    -Change your Minecraft password at Mojang.com [Do not use the same password as your email]
    -Appeal at appeals.ccgn.co and explain the issue, as well as that you have changed your passwords

    To avoid this happening in future:
    -Do not put your login credentials anywhere other than the Minecraft client launcher
    -Do not log into websites using the same credentials as your Minecraft account (Especially Minecraft-related websites)
    -Ensure that your password is unique and cannot be easily guessed
    -Do not tell anybody else what your login credentials are, even if they claim to have a good reason for asking for them

    Remember: We do not give out free ranks outside of the official forum and Twitter page, nor do we advertise rank giveaways in-game. Anybody in-game that claims to know how you can get a free rank is lying and is also likely a chat bot. If you see a player advertising free ranks, report them via the forums and they will be punished.
     
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  7. xFirelion

    xFirelion Member

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    You need to have patience, maybe they didn't saw the appeal you need to wait. :)
     
  8. Snap

    Snap Mod Staff Member Moderator

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    Please be patient, you will receive a reply soon :)
     
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