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Account Hack

Discussion in 'Tech Support' started by motherofleevje, Apr 24, 2016.

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  1. motherofleevje

    motherofleevje Member

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    My son's account Leevje has been hacked by another player... how to solve this? Must happend around 16.15 hours today. That's when I received an email message that password was reset. Cant log in. Please help!
     
  2. Renss

    Renss Member

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    Do u have acces to the email account?
     
  3. motherofleevje

    motherofleevje Member

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    Yes I receive the reset link everytime and can reset the password for him.... but if he want's to login it doesn't work. They probably changed the username or emailadsress although the original e-mail stays registered.
     
  4. Renss

    Renss Member

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    If you do, u should go to mojang.com and go to accounts and then reset the password again.
    If you have done the new password and it is not working?
    Then u have to reset your password of your email.
    If you have reset your password of your email, try again if you can reset the password on mojang.com. If everything is right u can play again.
     
  5. motherofleevje

    motherofleevje Member

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    Oke I will try that...but Im sure they cannot access my email
     
  6. Renss

    Renss Member

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    You can reset your email with a other email....
     
  7. motherofleevje

    motherofleevje Member

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    The user who has hacked him probably get remorse or felt sorry because the gave him his account back. To bad they did not leave a name.... but... son is happy again. I suddenly received again a resetlink by email while I didnt request one.... changed it and he can play again. Thank you for your replies.
     
  8. Renss

    Renss Member

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    NP, glad to hear it worked ;)
     
  9. Renss

    Renss Member

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  10. Stefanvld

    Stefanvld Sr. Mod Staff Member Sr. Moderator

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    Locked. :)
     
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