Hi Blom, thanks for your suggestion.
Let me begin by stating that I was a big supporter of the bumping removal, based on the information we had about the suggestions system internally and how it was running- I felt this would be a great step in the right direction and I'll explain everything that led to this decision so you all can critique it as well. Beware it's a lot to read, sorry for that but I hope you'll read it all.
Internally what is currently happening is that there are too many forwarded suggestions, which might sound great but we simply cannot reply to all of them in any reasonable amount of time, it's not the system we want as it's stressful and pulls away from our important work with developers and delivering content on the network first.
We did not intend for the forwarded status to be attained by every semi-agreeable suggestion which is in my opinion what is currently happening, this tag is held in high regard because too many are receiving it- if you don't get it then your suggestion gets swept under the rug which I do agree with. However, I believe the reason for this is that too many suggestions get forwarded in the first place, our suggestions time becomes 99% dedicated to responding to forwarded suggestions and then we don't have time to look at smaller suggestions outside of the tag.
I understand the logic that smaller games or suggestions that don't incite discussion will be left behind and that is unfair, I totally agree. My logic above- if true- would effectively solve this issue and this 'solution' of bumping generates negatives in new areas because in order for featured game suggestions to get through we have to accept about 15 other suggestions.
We've discussed the issue of too many suggestions before, one of the arguments we got is that we need to get more people but this is also incredibly complicated. Server team members work not only on the suggestions system but a lot of things, they have individual specialties, doing things such as writing new updates, assisting developers and running teams, all of which at this point in time match well with our server team size, the only thing that is mismatched is the suggestions workload compared to team members, which screams to me- that the system is what needs changed, not the team.
Passing off suggestions to non-server team members is in my opinion, not an option, it requires great knowledge of the network and it's future direction which can't be communicated in any reasonable amount of time, we discuss all forwarded discussions between us to come to decisions about whether it's a good fit and whether we can get it on the network in a reasonable amount of time.
Our goal was to have the absolute best of the best suggestions passing the 'forwarded' mark thus giving us time to go through the non-forwarded suggestions and respond to the others who don't have this tag.
Unfortunately now since most suggestions are passing, we can only respond to those and everyone holds it in incredibly high regard since it's the absolute only path for getting your suggestion on the network, which was not the intention behind the system.
Finally back to the bumping suggestions. Being able to bump your suggestions has led to lots of suggestions pushing their way into the forwarded list that really didn't need to be there, my hope is that we can reduce the number of forwarded suggestions so much that we can begin quick-responding to many suggestions outside the forwarded list.
The reason this works is that it means the number of suggestions matches the number of responders we have, in addition- all non-forwarded suggestions have a good chance of being replied to, allowing featured games and non-discursive suggestions to be responded to.
In conclusion, I feel as though removing bumping from suggestions is a small step towards amending an incredibly complicated system.
agree reactions:
-reactions underneath it.
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