I paid for a rank but didn't get it.

[💀 Camgames 🎃]

On Nintendo switch I bought survival games rank and got nothing. I even lost the minecoins! Can someone help?

 

[Kaedee]

I don't play on the Nintendo Switch but I guess it's normal for it to take a while. If you haven't received your rank yet in the upcoming hours/tomorrow I'd contact support@cubecraft.net to check.

 

[💀 Camgames 🎃]

I don't play on the Nintendo Switch but I guess it's normal for it to take a while. If you haven't received your rank yet in the upcoming hours/tomorrow I'd contact support@cubecraft.net

I always get the rank instantly

 

[pipecek]

I always get the rank instantly

well then this can be an exception! Try giving it some time.

 

[Kaedee]

Ah, well I'm not familiar with that platform/rank so I'm afraid I cannot help you further. Are you sure you linked the correct account?
However, I would still wait since it can always take a while. As I've said above, if you don't receive your rank within the next 24h I'd contact support@cubecraft.net :-).

 

[💀 Camgames 🎃]

well then this can be an exception! Try giving it some time.

ok

 

[💀 Camgames 🎃]

Ah, well I'm not familiar with that platform/rank so I'm afraid I cannot help you further. Are you sure you linked the correct account?
However, I would still wait since it can always take a while. As I've said above, if you don't receive your rank within the next 24h I'd contact support@cubecraft.net :-).

Yes I am. Camgames1256 is my username

 

[💀 Camgames 🎃]

Update: Still don't have it

 

[Kaedee]

Like I've mentioned before, please contact support@cubecraft.net (email) and explain your situation.
Your account name, the rank you've bought, etc. Purchase confirmation.

 

[Katsia Stray]

I'd say contact cube support and if you have a receipt (you should get an email about buying the rank) then thats your proof that you paid for it. Hope you get it soon