Resolved Wins Not Being Counted On Leaderboards

[k1ngvenator]

Hey Cubecraft

Had no idea where to post this so I figured this would be the best place for it.

So, I'm not speaking for myself with this potential glitch, I'm speaking for my friend. We were both on the Survival Games Duos leaderboards for a very long time but according to my friend, he's slowly being pushed off the leaderboard because apparently, any wins he gets do not get added to his total amount, so, as you can imagine, he's been on the same number for a while now, so much so that I'm pretty sure he's off the board now.

Is there anything that can be done about this if the wins actually aren't registering?

 

[Frontlane]

Hello @k1ngvenator

Apologies for the late response. We're sorry to hear your friend has been experiencing issues with our leaderboards.
This is a known issue, however, our QA team is still investigating what may be causing it as not every player is experiencing this.

If you or someone else is still frequently experiencing this issue, we would like to ask if they could type /whereami in chat once they joined a game of, in this case, Survival Games Duos (but it can be applied to any game of which wins are not counted). After the command was sent, they must take a screenshot of what appears next in chat (the Server ID etc).

If, after the game was finished and won, it appears that its win has not been added up to the player's stats, they should make a ticket in our Discord server and provide us with the screenshot of the /whereami-output they made earlier. It will then be forwarded to our QA team.

Please note that for future in-game issues or bugs, we recommend reporting them in our bug reports section so it's immediately sent to the appropriate staff team to deal with them.

I hope my explanation is sufficient. Do not hesitate to ask if you have any more questions :)
Wishing you a lovely end of the year,