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Where are the ranks that I bought??

Discussion in 'Tech Support' started by Dans_dad, Oct 8, 2016.

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  1. Dans_dad

    Dans_dad Member

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    It's been almost 3 hours since I bought the diamond rank for my child... where is the access?? I haven't even gotten the confirmation email yet, but you definitely charged my credit card??

    My bank denied the charge to begin with, and then I okayed it. Get this rank effective immediately!!
     
  2. RockBob4

    RockBob4 Member

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  3. Dans_dad

    Dans_dad Member

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    Thanks! I did that almost 3 hours ago...

    I have no idea where this operation is based out of. But, it seems like Great Britain!? Hopefully they are just catching some ZZZs and will see this soon.
     
  4. RockBob4

    RockBob4 Member

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    I think that they have 48 hours to respond and yes it is based in England.
     
  5. Dans_dad

    Dans_dad Member

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    Thanks for the info... the "confirmation" response page said to give it 15 minutes. It also said not to send said "confirmation" to them, as they wouldn't accept is as proof.

    Seems like they don't even automate the E-mail that sends the confirmation.
     
  6. RockBob4

    RockBob4 Member

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    I think 15 minutes is for the rank if it works. 48 hours is for the email people to respond. My brother tried it and the credit card company thought it was a scam so they didn't go through with it. But that didn't happen you said. @CyanYellow anymore info?
     
  7. CyanYellow

    CyanYellow Mod Staff Member Moderator

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    If you haven't gotten your rank within 24 hours, please make sure to contact sales@cubecraft.net about any issues you're having with your purchase and be patient. They tend to answer within 24 hours and if you have already done so then all you have to do is wait! :p

    Please, if you have any further questions or concerns be sure to start a private message with me and I will try my best to help you out. :)

    Locked.
    [​IMG]
     
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