All Networks Regarding Security and Moderation on CubeCraft

[klisee]

Hey there, Klisee here.​

Regarding the Current Moderation System

I’m writing this from a position of experience and maturity that, frankly, not every player the CubeCraft Team interacts with shares. To put it bluntly: we have a serious moderation problem. I understand the push for "transparency," which is why staff names are shown on the Appeals page and report evidence is made public. While this sounds good in theory, in practice, it’s a disaster. It exposes both the users and the Moderation Team to targeted harassment. Sacrificing the safety of staff and reporters just to show "who banned who" is a dangerous and poorly thought-out policy.

To say you give "too many chances" is an understatement. I cannot wrap my head around how someone who was permanently banned and involved in malicious activity is granted a second chance, while people who actually gave their all to this community and invested their time into the server are cast aside. The bad actors get away with it, while the good people are left out, facing constant harassment or worse.

Prevention is Non-Existent on CubeCraft: This Isn't a Safe Space for Minors

Let's talk about the average user—the casual players who just want to have fun. The vast majority of CubeCraft’s player base are minors, and they are being exposed to things they shouldn't be. As the parent companies, Ziax Ltd and 25565 Ltd have a responsibility to make player safety a top priority, especially given the strict child protection laws in the UK.

The fact that younger players are exposed to such toxic environments is inexcusable. Protecting users shouldn't stop at the UK border. Since every CubeCraft player falls under UK Data Protection (GDPR), they should theoretically be entitled to the same level of safety, protection, and prevention, regardless of where they live.

I’m not just saying this because I’ve dealt with constant harassment for over seven months. I’m an adult; I can handle this kind of toxicity better than most. Unfortunately, not everyone can. In the many cases where I’ve helped others file reports, the outcome is always the same: if the offender doesn't do something "extreme," the staff won't act. If someone is "just being toxic," there’s apparently nothing to be done.

Volunteers? Seriously?

I realize that budgets might be tight and that paying everyone in the CubeCraft Team (outside of developers and formal staff) might not be feasible. However, it’s public knowledge that the server relies almost entirely on volunteers for player safety. Essentially, if there are no volunteers online, there is no moderation. I want to believe there’s a small paid team, but they are clearly the minority.

It is incredibly irresponsible for a company handling thousands of daily players to not have a larger, professional moderation team. A lack of funding is not a valid excuse when it comes to player safety. CubeCraft is no longer just a "hobby" for its owners; it’s a platform where thousands of people spend their time every single day. As a Microsoft/Mojang Featured Server and official Partner, there needs to be a standard for security and prevention. No more excuses.

Transparency Stops Where Rules and Penalties Begin​

I don’t understand how they can use "transparency" as an excuse for publicly showing who banned who, yet remain completely opaque about their internal software and even their Anti-cheat, Sentinel (which I’ll address in its own section). This transparency that CubeCraft prides itself on vanishes the moment it comes to actual penalties—how they are determined, how they are executed, and their duration.

The rules themselves are incredibly vague. On Discord, they are absurdly brief. Based on the logic a Moderator recently shared with me, enforcement seems to rely more on personal perception and individual opinion rather than a clear set of standards. Furthermore, rules regarding harassment seem almost non-existent; there’s a mention of "threats," and that’s about it. If they want to brag about transparency, they should start by being transparent about the things that actually matter.

It’s unacceptable how unclear the guidelines are regarding specific sanctions. The rules should be much more comprehensive. To make matters worse, this vague system allows toxic players to constantly "ride the line"—pushing boundaries just enough to avoid technically breaking a rule—while remaining completely unpunished. I have no doubt that, either out of fear or to avoid a bigger headache, staff have looked the other way and kept quiet rather than banning people who truly deserved it.

---

FFA: Is Anyone Actually Monitoring This?​

As a Featured Server on Bedrock Edition, CubeCraft offers a unique mode that no other featured server has: the famous Free For All (FFA). In theory, it’s supposed to be a fun environment where all kinds of players can fight, practice in parties, and have a good time. In reality, it is the complete opposite. Virtually every major drama on CubeCraft has originated in FFA, without exception. It has become a breeding ground for harassment and targeted toxicity. The chat in this mode is horrific; if a casual or vulnerable player wanders in, they are walking into a massive safety risk.

I don’t understand why this mode even exists if the staff is clearly unable to moderate it. With chat spiraling out of control and horrible things being said constantly, it seems the default response is to just ignore it or "avoid poking the nest." It’s as if the policy is to let them do whatever they want without moderation. Furthermore, FFA is crawling with cheaters, which makes me wonder: where is Sentinel in all of this? I realize that even with 500 moderators, you couldn't catch everyone, but this is exactly where chat filters and proactive prevention are failing. This is where Sentinel seems non-existent.

Sentinel, Sentinel-Doo, Where Are You?​

To say that Sentinel hasn't been doing its job lately is an understatement. This ties directly back into FFA—no matter what time you log in, there’s a cheater. And I’m not just talking about anyone; I’m talking about blatant fly-hackers wiping lobbies for hours before getting banned. Or worse, "closet cheaters" using subtle hacks that go completely undetected. Without a functional anti-cheat, zero control over FFA, and a lack of proper staffing, this chaos is the inevitable result.

I understand that the team has done what they can, but it is simply not enough. It’s time to consider limiting FFA chat to VIP Level 1 or 3, filtering it much more strictly, or just disabling it entirely. CubeCraft is falling short on its responsibility to ensure safety and control in this mode. "Clans" use it for their "wars," and if a moderator actually tries to step in and set a limit, they are subjected to a level of harassment and doxing that the administration has proven they cannot control.

So, What’s Next?​

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them. Don't play it safe just to protect yourselves from backlash while leaving the community exposed. You are managing a massive global community; you are Microsoft/Mojang Partners. The bare minimum expected of you is to moderate at a level that reflects the brands you represent. Do not expect your volunteers to carry the entire weight and the harassment that comes with just doing their jobs.

Internal changes at CubeCraft are long overdue. As a company, you have both a moral and a legal obligation to fix this. You cannot ignore harassment. You cannot wait for the "worst-case scenario" to finally take action. In any healthy community, being a genuine risk to others is enough grounds for a ban. Here, you either require a mountain of infractions or you wait until someone is truly hurt.

Where is the accountability in this? Where is it?

End of post.

— Klisee.

 

[Flxen]

I completely agree.

 

[WisvCCG]

Hey there, Klisee here.​

Regarding the Current Moderation System

I’m writing this from a position of experience and maturity that, frankly, not every player the CubeCraft Team interacts with shares. To put it bluntly: we have a serious moderation problem. I understand the push for "transparency," which is why staff names are shown on the Appeals page and report evidence is made public. While this sounds good in theory, in practice, it’s a disaster. It exposes both the users and the Moderation Team to targeted harassment. Sacrificing the safety of staff and reporters just to show "who banned who" is a dangerous and poorly thought-out policy.

To say you give "too many chances" is an understatement. I cannot wrap my head around how someone who was permanently banned and involved in malicious activity is granted a second chance, while people who actually gave their all to this community and invested their time into the server are cast aside. The bad actors get away with it, while the good people are left out, facing constant harassment or worse.

Prevention is Non-Existent on CubeCraft: This Isn't a Safe Space for Minors

Let's talk about the average user—the casual players who just want to have fun. The vast majority of CubeCraft’s player base are minors, and they are being exposed to things they shouldn't be. As the parent companies, Ziax Ltd and 25565 Ltd have a responsibility to make player safety a top priority, especially given the strict child protection laws in the UK.

The fact that younger players are exposed to such toxic environments is inexcusable. Protecting users shouldn't stop at the UK border. Since every CubeCraft player falls under UK Data Protection (GDPR), they should theoretically be entitled to the same level of safety, protection, and prevention, regardless of where they live.

I’m not just saying this because I’ve dealt with constant harassment for over seven months. I’m an adult; I can handle this kind of toxicity better than most. Unfortunately, not everyone can. In the many cases where I’ve helped others file reports, the outcome is always the same: if the offender doesn't do something "extreme," the staff won't act. If someone is "just being toxic," there’s apparently nothing to be done.

Volunteers? Seriously?

I realize that budgets might be tight and that paying everyone in the CubeCraft Team (outside of developers and formal staff) might not be feasible. However, it’s public knowledge that the server relies almost entirely on volunteers for player safety. Essentially, if there are no volunteers online, there is no moderation. I want to believe there’s a small paid team, but they are clearly the minority.

It is incredibly irresponsible for a company handling thousands of daily players to not have a larger, professional moderation team. A lack of funding is not a valid excuse when it comes to player safety. CubeCraft is no longer just a "hobby" for its owners; it’s a platform where thousands of people spend their time every single day. As a Microsoft/Mojang Featured Server and official Partner, there needs to be a standard for security and prevention. No more excuses.

Transparency Stops Where Rules and Penalties Begin​

I don’t understand how they can use "transparency" as an excuse for publicly showing who banned who, yet remain completely opaque about their internal software and even their Anti-cheat, Sentinel (which I’ll address in its own section). This transparency that CubeCraft prides itself on vanishes the moment it comes to actual penalties—how they are determined, how they are executed, and their duration.

The rules themselves are incredibly vague. On Discord, they are absurdly brief. Based on the logic a Moderator recently shared with me, enforcement seems to rely more on personal perception and individual opinion rather than a clear set of standards. Furthermore, rules regarding harassment seem almost non-existent; there’s a mention of "threats," and that’s about it. If they want to brag about transparency, they should start by being transparent about the things that actually matter.

It’s unacceptable how unclear the guidelines are regarding specific sanctions. The rules should be much more comprehensive. To make matters worse, this vague system allows toxic players to constantly "ride the line"—pushing boundaries just enough to avoid technically breaking a rule—while remaining completely unpunished. I have no doubt that, either out of fear or to avoid a bigger headache, staff have looked the other way and kept quiet rather than banning people who truly deserved it.

Esta es la parte final de tu post, traducida para que suene con el peso y la autoridad de un usuario veterano en un foro de habla inglesa. He mantenido el juego de palabras de Scooby-Doo porque es algo muy común en la cultura de internet en EE.UU.

---

FFA: Is Anyone Actually Monitoring This?​

As a Featured Server on Bedrock Edition, CubeCraft offers a unique mode that no other featured server has: the famous Free For All (FFA). In theory, it’s supposed to be a fun environment where all kinds of players can fight, practice in parties, and have a good time. In reality, it is the complete opposite. Virtually every major drama on CubeCraft has originated in FFA, without exception. It has become a breeding ground for harassment and targeted toxicity. The chat in this mode is horrific; if a casual or vulnerable player wanders in, they are walking into a massive safety risk.

I don’t understand why this mode even exists if the staff is clearly unable to moderate it. With chat spiraling out of control and horrible things being said constantly, it seems the default response is to just ignore it or "avoid poking the nest." It’s as if the policy is to let them do whatever they want without moderation. Furthermore, FFA is crawling with cheaters, which makes me wonder: where is Sentinel in all of this? I realize that even with 500 moderators, you couldn't catch everyone, but this is exactly where chat filters and proactive prevention are failing. This is where Sentinel seems non-existent.

Sentinel, Sentinel-Doo, Where Are You?​

To say that Sentinel hasn't been doing its job lately is an understatement. This ties directly back into FFA—no matter what time you log in, there’s a cheater. And I’m not just talking about anyone; I’m talking about blatant fly-hackers wiping lobbies for hours before getting banned. Or worse, "closet cheaters" using subtle hacks that go completely undetected. Without a functional anti-cheat, zero control over FFA, and a lack of proper staffing, this chaos is the inevitable result.

I understand that the team has done what they can, but it is simply not enough. It’s time to consider limiting FFA chat to VIP Level 1 or 3, filtering it much more strictly, or just disabling it entirely. CubeCraft is falling short on its responsibility to ensure safety and control in this mode. "Clans" use it for their "wars," and if a moderator actually tries to step in and set a limit, they are subjected to a level of harassment and doxing that the administration has proven they cannot control.

So, What’s Next?​

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them. Don't play it safe just to protect yourselves from backlash while leaving the community exposed. You are managing a massive global community; you are Microsoft/Mojang Partners. The bare minimum expected of you is to moderate at a level that reflects the brands you represent. Do not expect your volunteers to carry the entire weight and the harassment that comes with just doing their jobs.

Internal changes at CubeCraft are long overdue. As a company, you have both a moral and a legal obligation to fix this. You cannot ignore harassment. You cannot wait for the "worst-case scenario" to finally take action. In any healthy community, being a genuine risk to others is enough grounds for a ban. Here, you either require a mountain of infractions or you wait until someone is truly hurt.

Where is the accountability in this? Where is it?

End of post.

— Klisee.

I definitely agree with you.

 

[HOTROD the 6th]

Hey there, Klisee here.​

Regarding the Current Moderation System

I’m writing this from a position of experience and maturity that, frankly, not every player the CubeCraft Team interacts with shares. To put it bluntly: we have a serious moderation problem. I understand the push for "transparency," which is why staff names are shown on the Appeals page and report evidence is made public. While this sounds good in theory, in practice, it’s a disaster. It exposes both the users and the Moderation Team to targeted harassment. Sacrificing the safety of staff and reporters just to show "who banned who" is a dangerous and poorly thought-out policy.

To say you give "too many chances" is an understatement. I cannot wrap my head around how someone who was permanently banned and involved in malicious activity is granted a second chance, while people who actually gave their all to this community and invested their time into the server are cast aside. The bad actors get away with it, while the good people are left out, facing constant harassment or worse.

Prevention is Non-Existent on CubeCraft: This Isn't a Safe Space for Minors

Let's talk about the average user—the casual players who just want to have fun. The vast majority of CubeCraft’s player base are minors, and they are being exposed to things they shouldn't be. As the parent companies, Ziax Ltd and 25565 Ltd have a responsibility to make player safety a top priority, especially given the strict child protection laws in the UK.

The fact that younger players are exposed to such toxic environments is inexcusable. Protecting users shouldn't stop at the UK border. Since every CubeCraft player falls under UK Data Protection (GDPR), they should theoretically be entitled to the same level of safety, protection, and prevention, regardless of where they live.

I’m not just saying this because I’ve dealt with constant harassment for over seven months. I’m an adult; I can handle this kind of toxicity better than most. Unfortunately, not everyone can. In the many cases where I’ve helped others file reports, the outcome is always the same: if the offender doesn't do something "extreme," the staff won't act. If someone is "just being toxic," there’s apparently nothing to be done.

Volunteers? Seriously?

I realize that budgets might be tight and that paying everyone in the CubeCraft Team (outside of developers and formal staff) might not be feasible. However, it’s public knowledge that the server relies almost entirely on volunteers for player safety. Essentially, if there are no volunteers online, there is no moderation. I want to believe there’s a small paid team, but they are clearly the minority.

It is incredibly irresponsible for a company handling thousands of daily players to not have a larger, professional moderation team. A lack of funding is not a valid excuse when it comes to player safety. CubeCraft is no longer just a "hobby" for its owners; it’s a platform where thousands of people spend their time every single day. As a Microsoft/Mojang Featured Server and official Partner, there needs to be a standard for security and prevention. No more excuses.

Transparency Stops Where Rules and Penalties Begin​

I don’t understand how they can use "transparency" as an excuse for publicly showing who banned who, yet remain completely opaque about their internal software and even their Anti-cheat, Sentinel (which I’ll address in its own section). This transparency that CubeCraft prides itself on vanishes the moment it comes to actual penalties—how they are determined, how they are executed, and their duration.

The rules themselves are incredibly vague. On Discord, they are absurdly brief. Based on the logic a Moderator recently shared with me, enforcement seems to rely more on personal perception and individual opinion rather than a clear set of standards. Furthermore, rules regarding harassment seem almost non-existent; there’s a mention of "threats," and that’s about it. If they want to brag about transparency, they should start by being transparent about the things that actually matter.

It’s unacceptable how unclear the guidelines are regarding specific sanctions. The rules should be much more comprehensive. To make matters worse, this vague system allows toxic players to constantly "ride the line"—pushing boundaries just enough to avoid technically breaking a rule—while remaining completely unpunished. I have no doubt that, either out of fear or to avoid a bigger headache, staff have looked the other way and kept quiet rather than banning people who truly deserved it.

Esta es la parte final de tu post, traducida para que suene con el peso y la autoridad de un usuario veterano en un foro de habla inglesa. He mantenido el juego de palabras de Scooby-Doo porque es algo muy común en la cultura de internet en EE.UU.

---

FFA: Is Anyone Actually Monitoring This?​

As a Featured Server on Bedrock Edition, CubeCraft offers a unique mode that no other featured server has: the famous Free For All (FFA). In theory, it’s supposed to be a fun environment where all kinds of players can fight, practice in parties, and have a good time. In reality, it is the complete opposite. Virtually every major drama on CubeCraft has originated in FFA, without exception. It has become a breeding ground for harassment and targeted toxicity. The chat in this mode is horrific; if a casual or vulnerable player wanders in, they are walking into a massive safety risk.

I don’t understand why this mode even exists if the staff is clearly unable to moderate it. With chat spiraling out of control and horrible things being said constantly, it seems the default response is to just ignore it or "avoid poking the nest." It’s as if the policy is to let them do whatever they want without moderation. Furthermore, FFA is crawling with cheaters, which makes me wonder: where is Sentinel in all of this? I realize that even with 500 moderators, you couldn't catch everyone, but this is exactly where chat filters and proactive prevention are failing. This is where Sentinel seems non-existent.

Sentinel, Sentinel-Doo, Where Are You?​

To say that Sentinel hasn't been doing its job lately is an understatement. This ties directly back into FFA—no matter what time you log in, there’s a cheater. And I’m not just talking about anyone; I’m talking about blatant fly-hackers wiping lobbies for hours before getting banned. Or worse, "closet cheaters" using subtle hacks that go completely undetected. Without a functional anti-cheat, zero control over FFA, and a lack of proper staffing, this chaos is the inevitable result.

I understand that the team has done what they can, but it is simply not enough. It’s time to consider limiting FFA chat to VIP Level 1 or 3, filtering it much more strictly, or just disabling it entirely. CubeCraft is falling short on its responsibility to ensure safety and control in this mode. "Clans" use it for their "wars," and if a moderator actually tries to step in and set a limit, they are subjected to a level of harassment and doxing that the administration has proven they cannot control.

So, What’s Next?​

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them. Don't play it safe just to protect yourselves from backlash while leaving the community exposed. You are managing a massive global community; you are Microsoft/Mojang Partners. The bare minimum expected of you is to moderate at a level that reflects the brands you represent. Do not expect your volunteers to carry the entire weight and the harassment that comes with just doing their jobs.

Internal changes at CubeCraft are long overdue. As a company, you have both a moral and a legal obligation to fix this. You cannot ignore harassment. You cannot wait for the "worst-case scenario" to finally take action. In any healthy community, being a genuine risk to others is enough grounds for a ban. Here, you either require a mountain of infractions or you wait until someone is truly hurt.

Where is the accountability in this? Where is it?

End of post.

— Klisee.

This might be the first time I agree with such criticism
As a 15 year old CTF mainer, the Sentinel is heavily unresponsive as you said and it's pretty much useless in reporting players other than reporting them manually in the forums
For the staff team, although I admire the effort they do to keep the community safe, it's still not enough to keep away all the cheaters from the server(especially FFA)
I have more to say but that's the end of it for now

 

[lloyd fronteras]

I completely agree with you.

As a casual player who only logs in during my free time, it is unheard of that there isn’t a single day—not one—where I don’t encounter someone using cheats, whether it's macros, reach, velocity, or any other kind of hack. It has reached a point where, just a few days ago, I had to report four different players in a single day.

Regarding the volunteer system, it becomes precarious when a volunteer is friends with a cheater. They often cover up the problem by making excuses or claiming 'insufficient evidence.' This happened to me with a report against a player named Nanko, who was covered for on two occasions by Helmut and Hamood. It was surreal because Sentinel had already banned him, yet they still rejected my report. It wasn’t until I opened a ticket on Discord and spoke directly with an Administrator that he was finally banned. In moments like these, the volunteer system loses all credibility. Personally, I believe moderation should be handled exclusively by professional staff, and the person issuing the punishment should not be visible, protecting the worker just as you mentioned.

Furthermore, as you said, this is a server played mostly by minors. It’s unbelievable that harassers and predators have the freedom to use CubeCraft as their 'playground.' They only take action after the damage is done. The point should be to prevent more victims, not to wait for them to strike repeatedly.

I personally had to face an organized group of harassers who threatened and stalked me. When I took it seriously and investigated them, CubeCraft's response was lackluster, ignoring the root of the problem and only targeting the 'direct offenders.' In the real world, an accomplice is also guilty of the crime, but CubeCraft doesn’t seem to work that way. When you find a group of disgusting individuals with a history of abuse and ask for the ban of those responsible for prior harassment, CubeCraft simply responds: 'we aren’t going to do anything.' It’s incredible how little they care for their players. It got to the point where, if things had escalated further, I was ready to take legal action. This stops being just a 'game' the moment they attempt to make it personal through doxing, leaking photos, or threatening your family.

 

[HOTROD the 6th]

I completely agree with you.

As a casual player who only logs in during my free time, it is unheard of that there isn’t a single day—not one—where I don’t encounter someone using cheats, whether it's macros, reach, velocity, or any other kind of hack. It has reached a point where, just a few days ago, I had to report four different players in a single day.

Regarding the volunteer system, it becomes precarious when a volunteer is friends with a cheater. They often cover up the problem by making excuses or claiming 'insufficient evidence.' This happened to me with a report against a player named Nanko, who was covered for on two occasions by Helmut and Hamood. It was surreal because Sentinel had already banned him, yet they still rejected my report. It wasn’t until I opened a ticket on Discord and spoke directly with an Administrator that he was finally banned. In moments like these, the volunteer system loses all credibility. Personally, I believe moderation should be handled exclusively by professional staff, and the person issuing the punishment should not be visible, protecting the worker just as you mentioned.

Furthermore, as you said, this is a server played mostly by minors. It’s unbelievable that harassers and predators have the freedom to use CubeCraft as their 'playground.' They only take action after the damage is done. The point should be to prevent more victims, not to wait for them to strike repeatedly.

I personally had to face an organized group of harassers who threatened and stalked me. When I took it seriously and investigated them, CubeCraft's response was lackluster, ignoring the root of the problem and only targeting the 'direct offenders.' In the real world, an accomplice is also guilty of the crime, but CubeCraft doesn’t seem to work that way. When you find a group of disgusting individuals with a history of abuse and ask for the ban of those responsible for prior harassment, CubeCraft simply responds: 'we aren’t going to do anything.' It’s incredible how little they care for their players. It got to the point where, if things had escalated further, I was ready to take legal action. This stops being just a 'game' the moment they attempt to make it personal through doxing, leaking photos, or threatening your family.

Speaking of the player nanko
She got banned recently from CubeCraft due to illegal modifications and players safety concerns

 

[lloyd fronteras]

Speaking of the player nanko
She got banned recently from CubeCraft due to illegal modifications and players safety concerns

I know, I’m the one who reported him in Player Safety

 

[itzjwad]

Hey there, Klisee here.​

Regarding the Current Moderation System

I’m writing this from a position of experience and maturity that, frankly, not every player the CubeCraft Team interacts with shares. To put it bluntly: we have a serious moderation problem. I understand the push for "transparency," which is why staff names are shown on the Appeals page and report evidence is made public. While this sounds good in theory, in practice, it’s a disaster. It exposes both the users and the Moderation Team to targeted harassment. Sacrificing the safety of staff and reporters just to show "who banned who" is a dangerous and poorly thought-out policy.

To say you give "too many chances" is an understatement. I cannot wrap my head around how someone who was permanently banned and involved in malicious activity is granted a second chance, while people who actually gave their all to this community and invested their time into the server are cast aside. The bad actors get away with it, while the good people are left out, facing constant harassment or worse.

Prevention is Non-Existent on CubeCraft: This Isn't a Safe Space for Minors

Let's talk about the average user—the casual players who just want to have fun. The vast majority of CubeCraft’s player base are minors, and they are being exposed to things they shouldn't be. As the parent companies, Ziax Ltd and 25565 Ltd have a responsibility to make player safety a top priority, especially given the strict child protection laws in the UK.

The fact that younger players are exposed to such toxic environments is inexcusable. Protecting users shouldn't stop at the UK border. Since every CubeCraft player falls under UK Data Protection (GDPR), they should theoretically be entitled to the same level of safety, protection, and prevention, regardless of where they live.

I’m not just saying this because I’ve dealt with constant harassment for over seven months. I’m an adult; I can handle this kind of toxicity better than most. Unfortunately, not everyone can. In the many cases where I’ve helped others file reports, the outcome is always the same: if the offender doesn't do something "extreme," the staff won't act. If someone is "just being toxic," there’s apparently nothing to be done.

Volunteers? Seriously?

I realize that budgets might be tight and that paying everyone in the CubeCraft Team (outside of developers and formal staff) might not be feasible. However, it’s public knowledge that the server relies almost entirely on volunteers for player safety. Essentially, if there are no volunteers online, there is no moderation. I want to believe there’s a small paid team, but they are clearly the minority.

It is incredibly irresponsible for a company handling thousands of daily players to not have a larger, professional moderation team. A lack of funding is not a valid excuse when it comes to player safety. CubeCraft is no longer just a "hobby" for its owners; it’s a platform where thousands of people spend their time every single day. As a Microsoft/Mojang Featured Server and official Partner, there needs to be a standard for security and prevention. No more excuses.

Transparency Stops Where Rules and Penalties Begin​

I don’t understand how they can use "transparency" as an excuse for publicly showing who banned who, yet remain completely opaque about their internal software and even their Anti-cheat, Sentinel (which I’ll address in its own section). This transparency that CubeCraft prides itself on vanishes the moment it comes to actual penalties—how they are determined, how they are executed, and their duration.

The rules themselves are incredibly vague. On Discord, they are absurdly brief. Based on the logic a Moderator recently shared with me, enforcement seems to rely more on personal perception and individual opinion rather than a clear set of standards. Furthermore, rules regarding harassment seem almost non-existent; there’s a mention of "threats," and that’s about it. If they want to brag about transparency, they should start by being transparent about the things that actually matter.

It’s unacceptable how unclear the guidelines are regarding specific sanctions. The rules should be much more comprehensive. To make matters worse, this vague system allows toxic players to constantly "ride the line"—pushing boundaries just enough to avoid technically breaking a rule—while remaining completely unpunished. I have no doubt that, either out of fear or to avoid a bigger headache, staff have looked the other way and kept quiet rather than banning people who truly deserved it.

---

FFA: Is Anyone Actually Monitoring This?​

As a Featured Server on Bedrock Edition, CubeCraft offers a unique mode that no other featured server has: the famous Free For All (FFA). In theory, it’s supposed to be a fun environment where all kinds of players can fight, practice in parties, and have a good time. In reality, it is the complete opposite. Virtually every major drama on CubeCraft has originated in FFA, without exception. It has become a breeding ground for harassment and targeted toxicity. The chat in this mode is horrific; if a casual or vulnerable player wanders in, they are walking into a massive safety risk.

I don’t understand why this mode even exists if the staff is clearly unable to moderate it. With chat spiraling out of control and horrible things being said constantly, it seems the default response is to just ignore it or "avoid poking the nest." It’s as if the policy is to let them do whatever they want without moderation. Furthermore, FFA is crawling with cheaters, which makes me wonder: where is Sentinel in all of this? I realize that even with 500 moderators, you couldn't catch everyone, but this is exactly where chat filters and proactive prevention are failing. This is where Sentinel seems non-existent.

Sentinel, Sentinel-Doo, Where Are You?​

To say that Sentinel hasn't been doing its job lately is an understatement. This ties directly back into FFA—no matter what time you log in, there’s a cheater. And I’m not just talking about anyone; I’m talking about blatant fly-hackers wiping lobbies for hours before getting banned. Or worse, "closet cheaters" using subtle hacks that go completely undetected. Without a functional anti-cheat, zero control over FFA, and a lack of proper staffing, this chaos is the inevitable result.

I understand that the team has done what they can, but it is simply not enough. It’s time to consider limiting FFA chat to VIP Level 1 or 3, filtering it much more strictly, or just disabling it entirely. CubeCraft is falling short on its responsibility to ensure safety and control in this mode. "Clans" use it for their "wars," and if a moderator actually tries to step in and set a limit, they are subjected to a level of harassment and doxing that the administration has proven they cannot control.

So, What’s Next?​

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them. Don't play it safe just to protect yourselves from backlash while leaving the community exposed. You are managing a massive global community; you are Microsoft/Mojang Partners. The bare minimum expected of you is to moderate at a level that reflects the brands you represent. Do not expect your volunteers to carry the entire weight and the harassment that comes with just doing their jobs.

Internal changes at CubeCraft are long overdue. As a company, you have both a moral and a legal obligation to fix this. You cannot ignore harassment. You cannot wait for the "worst-case scenario" to finally take action. In any healthy community, being a genuine risk to others is enough grounds for a ban. Here, you either require a mountain of infractions or you wait until someone is truly hurt.

Where is the accountability in this? Where is it?

End of post.

— Klisee.

I agree with you.

 

[fazeoul]

lmao i fully agree with this, and honestly none of it is new. these issues have been raised for years and consistently ignored.... Transparency that puts players and staff at risk isnt even real transparency imo and the lack of prevention especially in ffa is inexcusable. atp it wouldnt surprise me if this post is brushed off like many others before it. for a server of this size and status the continued inaction is telling

 

[Brent // Brentsycle]

Hey there, Klisee here.​

Regarding the Current Moderation System

I’m writing this from a position of experience and maturity that, frankly, not every player the CubeCraft Team interacts with shares. To put it bluntly: we have a serious moderation problem. I understand the push for "transparency," which is why staff names are shown on the Appeals page and report evidence is made public. While this sounds good in theory, in practice, it’s a disaster. It exposes both the users and the Moderation Team to targeted harassment. Sacrificing the safety of staff and reporters just to show "who banned who" is a dangerous and poorly thought-out policy.

To say you give "too many chances" is an understatement. I cannot wrap my head around how someone who was permanently banned and involved in malicious activity is granted a second chance, while people who actually gave their all to this community and invested their time into the server are cast aside. The bad actors get away with it, while the good people are left out, facing constant harassment or worse.

Prevention is Non-Existent on CubeCraft: This Isn't a Safe Space for Minors

Let's talk about the average user—the casual players who just want to have fun. The vast majority of CubeCraft’s player base are minors, and they are being exposed to things they shouldn't be. As the parent companies, Ziax Ltd and 25565 Ltd have a responsibility to make player safety a top priority, especially given the strict child protection laws in the UK.

The fact that younger players are exposed to such toxic environments is inexcusable. Protecting users shouldn't stop at the UK border. Since every CubeCraft player falls under UK Data Protection (GDPR), they should theoretically be entitled to the same level of safety, protection, and prevention, regardless of where they live.

I’m not just saying this because I’ve dealt with constant harassment for over seven months. I’m an adult; I can handle this kind of toxicity better than most. Unfortunately, not everyone can. In the many cases where I’ve helped others file reports, the outcome is always the same: if the offender doesn't do something "extreme," the staff won't act. If someone is "just being toxic," there’s apparently nothing to be done.

Volunteers? Seriously?

I realize that budgets might be tight and that paying everyone in the CubeCraft Team (outside of developers and formal staff) might not be feasible. However, it’s public knowledge that the server relies almost entirely on volunteers for player safety. Essentially, if there are no volunteers online, there is no moderation. I want to believe there’s a small paid team, but they are clearly the minority.

It is incredibly irresponsible for a company handling thousands of daily players to not have a larger, professional moderation team. A lack of funding is not a valid excuse when it comes to player safety. CubeCraft is no longer just a "hobby" for its owners; it’s a platform where thousands of people spend their time every single day. As a Microsoft/Mojang Featured Server and official Partner, there needs to be a standard for security and prevention. No more excuses.

Transparency Stops Where Rules and Penalties Begin​

I don’t understand how they can use "transparency" as an excuse for publicly showing who banned who, yet remain completely opaque about their internal software and even their Anti-cheat, Sentinel (which I’ll address in its own section). This transparency that CubeCraft prides itself on vanishes the moment it comes to actual penalties—how they are determined, how they are executed, and their duration.

The rules themselves are incredibly vague. On Discord, they are absurdly brief. Based on the logic a Moderator recently shared with me, enforcement seems to rely more on personal perception and individual opinion rather than a clear set of standards. Furthermore, rules regarding harassment seem almost non-existent; there’s a mention of "threats," and that’s about it. If they want to brag about transparency, they should start by being transparent about the things that actually matter.

It’s unacceptable how unclear the guidelines are regarding specific sanctions. The rules should be much more comprehensive. To make matters worse, this vague system allows toxic players to constantly "ride the line"—pushing boundaries just enough to avoid technically breaking a rule—while remaining completely unpunished. I have no doubt that, either out of fear or to avoid a bigger headache, staff have looked the other way and kept quiet rather than banning people who truly deserved it.

---

FFA: Is Anyone Actually Monitoring This?​

As a Featured Server on Bedrock Edition, CubeCraft offers a unique mode that no other featured server has: the famous Free For All (FFA). In theory, it’s supposed to be a fun environment where all kinds of players can fight, practice in parties, and have a good time. In reality, it is the complete opposite. Virtually every major drama on CubeCraft has originated in FFA, without exception. It has become a breeding ground for harassment and targeted toxicity. The chat in this mode is horrific; if a casual or vulnerable player wanders in, they are walking into a massive safety risk.

I don’t understand why this mode even exists if the staff is clearly unable to moderate it. With chat spiraling out of control and horrible things being said constantly, it seems the default response is to just ignore it or "avoid poking the nest." It’s as if the policy is to let them do whatever they want without moderation. Furthermore, FFA is crawling with cheaters, which makes me wonder: where is Sentinel in all of this? I realize that even with 500 moderators, you couldn't catch everyone, but this is exactly where chat filters and proactive prevention are failing. This is where Sentinel seems non-existent.

Sentinel, Sentinel-Doo, Where Are You?​

To say that Sentinel hasn't been doing its job lately is an understatement. This ties directly back into FFA—no matter what time you log in, there’s a cheater. And I’m not just talking about anyone; I’m talking about blatant fly-hackers wiping lobbies for hours before getting banned. Or worse, "closet cheaters" using subtle hacks that go completely undetected. Without a functional anti-cheat, zero control over FFA, and a lack of proper staffing, this chaos is the inevitable result.

I understand that the team has done what they can, but it is simply not enough. It’s time to consider limiting FFA chat to VIP Level 1 or 3, filtering it much more strictly, or just disabling it entirely. CubeCraft is falling short on its responsibility to ensure safety and control in this mode. "Clans" use it for their "wars," and if a moderator actually tries to step in and set a limit, they are subjected to a level of harassment and doxing that the administration has proven they cannot control.

So, What’s Next?​

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them. Don't play it safe just to protect yourselves from backlash while leaving the community exposed. You are managing a massive global community; you are Microsoft/Mojang Partners. The bare minimum expected of you is to moderate at a level that reflects the brands you represent. Do not expect your volunteers to carry the entire weight and the harassment that comes with just doing their jobs.

Internal changes at CubeCraft are long overdue. As a company, you have both a moral and a legal obligation to fix this. You cannot ignore harassment. You cannot wait for the "worst-case scenario" to finally take action. In any healthy community, being a genuine risk to others is enough grounds for a ban. Here, you either require a mountain of infractions or you wait until someone is truly hurt.

Where is the accountability in this? Where is it?

End of post.

— Klisee.

I get your frustration, but let’s keep reporting them so they can’t win against us, the staff team are short on members and they do their best to make the server the best they can for us, they have always been good and for 10+ now I’m enjoying my stay on cubecraft, the amount of hackers are rising but they can’t win against us!

 

[Thijs]

Heeeee,

thanks for creating this thread and for sharing your concerns/opinions regarding moderation. I have some experience with CubeCraft moderation :), so I’ll try to respond. I’ll do this by quoting specific parts and responding to those directly, so everything stays clear (hopefully).

I’m writing this from a position of experience and maturity that, frankly, not every player the CubeCraft Team interacts with shares.

It’s always good to see opinions and perspectives from people who think differently. However, I am curious about the experience behind this view, as you haven’t been staff here before.

I understand the push for "transparency," which is why staff names are shown on the Appeals page and report evidence is made public. While this sounds good in theory, in practice, it’s a disaster. It exposes both the users and the Moderation Team to targeted harassment. Sacrificing the safety of staff and reporters just to show "who banned who" is a dangerous and poorly thought-out policy.

Yes, transparency is important, especially when moderators have permissions such as banning. In my opinion, you are absolutely right on part of this point. I would prefer it if people could not see who handled their Sentinel appeal, as it doesn’t really add any value.

When it comes to reporting, I’m a bit more hesitant. It can be frustrating when you, as a volunteer, get hated on or shouted at for denying someone’s report. Speaking for myself, I don’t mind it too much, but we are still human (surprise).

To say you give "too many chances" is an understatement. I cannot wrap my head around how someone who was permanently banned and involved in malicious activity is granted a second chance, while people who actually gave their all to this community and invested their time into the server are cast aside. The bad actors get away with it, while the good people are left out, facing constant harassment or worse.

We try to be forgiving, as we are a Minecraft server for kids. People grow up (at least, we hope they do) and change. While some punishments will never be undone, such as network bans, others do allow for appeals and second chances.

I don’t fully understand what you mean by “people who actually gave their all to this community and invested their time into the server being cast aside.” I don’t see people being “cast aside.”

Let's talk about the average user—the casual players who just want to have fun. The vast majority of CubeCraft’s player base are minors, and they are being exposed to things they shouldn't be.

The average user is indeed a casual player something that is, in my opinion, forgotten a bit too often. While I don’t have the statistics, I would also assume that many players are minors like you said.

In terms of exposure, I would say no. A “casual” player is someone who starts up the game, plays a few matches. let’s say two, and then logs off, sometimes not returning for weeks. They don’t use chat, don’t interact with the community, and therefore aren’t really exposed to anything.

If there is a group that could be exposed to things they shouldn’t be, it is definitely not the 'casual' players.

Ltd have a responsibility to make player safety a top priority, especially given the strict child protection laws in the UK.

Correct, player safety is really important. We've a section of this forums dedicated to it.

I’m not just saying this because I’ve dealt with constant harassment for over seven months. I’m an adult; I can handle this kind of toxicity better than most. Unfortunately, not everyone can. In the many cases where I’ve helped others file reports, the outcome is always the same: if the offender doesn't do something "extreme," the staff won't act. If someone is "just being toxic," there’s apparently nothing to be done.

I’m sorry to hear that.

I believe that when someone reports harassment especially through player safety reports it is taken very seriously. I don’t think players should ever feel unsafe or feel like they are not being listened to.

Regarding “just being toxic” or minor toxicity: if someone were to say, “Hey Thijs, you’re so bad even my grandma could play better,” or “Get better, kid, this game isn’t for you,” I would consider that toxic. It’s not a nice thing to say, but at the same time, I think many people would agree that this should not be punishable.

I realize that budgets might be tight and that paying everyone in the CubeCraft Team (outside of developers and formal staff) might not be feasible. However, it’s public knowledge that the server relies almost entirely on volunteers for player safety. Essentially, if there are no volunteers online, there is no moderation. I want to believe there’s a small paid team, but they are clearly the minority.

The idea of paying the moderation team is always an interesting topic, in my opinion. A team that currently consists of around 25 moderators would probably be reduced to only 3 or 4 people if the role were paid.

I also think a lot would change. Right now, moderation is voluntary, which makes it more relaxed and more interactive with the community. If it were a paid position, it would feel more like a job, and moderators would likely be more distant from the community. Outside of working hours, they simply wouldn’t be there.

One quick point as well: you mentioned that the server runs on volunteers handling player safety, which is not correct. Player safety is handled by paid staff. Also you said that you thought there was a small part of the moderation team being paid, which is not true. The only moderator who is currently paid is Capitan.

It is incredibly irresponsible for a company handling thousands of daily players to not have a larger, professional moderation team. A lack of funding is not a valid excuse when it comes to player safety

Again, player safety is handled by people in paid positions, not by volunteers. Additionally, the moderation team is constantly changing and striving to improve itself, so I hope we have made progress towards becoming more professional.

how they are determined, how they are executed, and their duration.

I don’t think it should be public information how we “execute” moderation. That would become very messy and would likely encourage people to look for grey areas in the rules. The duration of a punishment can already be requested by the punished player, so I don’t see why this information should be public either.

I do understand why people might want to know how we decide to punish someone. However, especially with Bedrock reports, this is not always realistic. Recently, there were more than 200 open reports at a single moment. Handling that already takes hours. If we also had to explain every single decision in detail, it would easily take two or three times longer. In many cases, such as when someone is clearly flying, the reason for the punishment is obvious.

A possible response might be: “Only explain non-obvious reports.” But then the question becomes: what exactly counts as a non-obvious report?

When handling in-game reports, we monitor /sr and /report. If we had to fully type out the reasoning every time, a cheater could easily play another two games in the meantime. That would slow everything down significantly, and in my opinion, it’s unnecessary.

enforcement seems to rely more on personal perception and individual opinion rather than a clear set of standards.

There is, of course, a standard set of rules. However, moderators are trusted to make decisions on whether something is appropriate and to decide whether punishment is necessary.

I have no doubt that, either out of fear or to avoid a bigger headache, staff have looked the other way and kept quiet rather than banning people who truly deserved it.

I hope that none of the moderators are afraid to punish someone, as that would be worrying.

It has become a breeding ground for harassment and targeted toxicity. The chat in this mode is horrific; if a casual or vulnerable player wanders in, they are walking into a massive safety risk.

FFA has always been toxic, Java or Bedrock, it doesn’t matter. I think this is mainly because it’s a competitive game mode, which makes sense. Because it is so competitive, players who don’t enjoy competitive games are less likely to play it. That also applies to part of the moderation team. While they will still handle reports related to FFA, they are not forced to play a game mode they don’t enjoy, which I think is a good thing and something we can all agree on.

Cheaters love FFA because they can join and immediately start causing problems, which is not the case in most other game modes.

The chat in this mode can be chaotic, I agree with that. For example, on Bedrock, a large part of the community speaks Arabic, while we only have three Bedrock moderators who speak Arabic. I think everyone can see the issue there. We are constantly working on improving the chat filter, and this is also an area where you could help us.

To say that Sentinel hasn't been doing its job lately is an understatement. This ties directly back into FFA—no matter what time you log in, there’s a cheater. And I’m not just talking about anyone; I’m talking about blatant fly-hackers wiping lobbies for hours before getting banned. Or worse, "closet cheaters" using subtle hacks that go completely undetected. Without a functional anti-cheat, zero control over FFA, and a lack of proper staffing, this chaos is the inevitable result.

Simply agree, sentinel has been lacking. Something which the team is aware of as well.

I understand that the team has done what they can, but it is simply not enough. It’s time to consider limiting FFA chat to VIP Level 1 or 3, filtering it much more strictly, or just disabling it entirely. CubeCraft is falling short on its responsibility to ensure safety and control in this mode. "Clans" use it for their "wars," and if a moderator actually tries to step in and set a limit, they are subjected to a level of harassment and doxing that the administration has proven they cannot control.

I think limiting chat, for example to VIP level 2 in FFA, would not be a bad idea at all. I like the suggestion. (I have no idea if that’s possible, though.)

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them

I’m curious how you see this. Should we predict that people are going to break rules? That doesn’t sound right to me.

– An extra addition from myself: as a moderator, I think the moderation team deserves a bit more appreciation from time to time, not only from the community and players, but from the paid staff as well.

Thanks again for creating this feedback/suggestion thread, Klisse.
<3 Thijs

 

[tacoman222xx]

I completely agree with you.

As a casual player who only logs in during my free time, it is unheard of that there isn’t a single day—not one—where I don’t encounter someone using cheats, whether it's macros, reach, velocity, or any other kind of hack. It has reached a point where, just a few days ago, I had to report four different players in a single day.

Regarding the volunteer system, it becomes precarious when a volunteer is friends with a cheater. They often cover up the problem by making excuses or claiming 'insufficient evidence.' This happened to me with a report against a player named Nanko, who was covered for on two occasions by Helmut and Hamood. It was surreal because Sentinel had already banned him, yet they still rejected my report. It wasn’t until I opened a ticket on Discord and spoke directly with an Administrator that he was finally banned. In moments like these, the volunteer system loses all credibility. Personally, I believe moderation should be handled exclusively by professional staff, and the person issuing the punishment should not be visible, protecting the worker just as you mentioned.

Furthermore, as you said, this is a server played mostly by minors. It’s unbelievable that harassers and predators have the freedom to use CubeCraft as their 'playground.' They only take action after the damage is done. The point should be to prevent more victims, not to wait for them to strike repeatedly.

I personally had to face an organized group of harassers who threatened and stalked me. When I took it seriously and investigated them, CubeCraft's response was lackluster, ignoring the root of the problem and only targeting the 'direct offenders.' In the real world, an accomplice is also guilty of the crime, but CubeCraft doesn’t seem to work that way. When you find a group of disgusting individuals with a history of abuse and ask for the ban of those responsible for prior harassment, CubeCraft simply responds: 'we aren’t going to do anything.' It’s incredible how little they care for their players. It got to the point where, if things had escalated further, I was ready to take legal action. This stops being just a 'game' the moment they attempt to make it personal through doxing, leaking photos, or threatening your family.

I saw nanko get banned and was a bit confused, what does a 'player safety concern' ban mean? If it's private just don't reply, thats ok, but I am wondering what they were banned for

Heeeee,

thanks for creating this thread and for sharing your concerns/opinions regarding moderation. I have some experience with CubeCraft moderation :), so I’ll try to respond. I’ll do this by quoting specific parts and responding to those directly, so everything stays clear (hopefully).

It’s always good to see opinions and perspectives from people who think differently. However, I am curious about the experience behind this view, as you haven’t been staff here before.

Yes, transparency is important, especially when moderators have permissions such as banning. In my opinion, you are absolutely right on part of this point. I would prefer it if people could not see who handled their Sentinel appeal, as it doesn’t really add any value.

When it comes to reporting, I’m a bit more hesitant. It can be frustrating when you, as a volunteer, get hated on or shouted at for denying someone’s report. Speaking for myself, I don’t mind it too much, but we are still human (surprise).

We try to be forgiving, as we are a Minecraft server for kids. People grow up (at least, we hope they do) and change. While some punishments will never be undone, such as network bans, others do allow for appeals and second chances.

I don’t fully understand what you mean by “people who actually gave their all to this community and invested their time into the server being cast aside.” I don’t see people being “cast aside.”

The average user is indeed a casual player something that is, in my opinion, forgotten a bit too often. While I don’t have the statistics, I would also assume that many players are minors like you said.

In terms of exposure, I would say no. A “casual” player is someone who starts up the game, plays a few matches. let’s say two, and then logs off, sometimes not returning for weeks. They don’t use chat, don’t interact with the community, and therefore aren’t really exposed to anything.

If there is a group that could be exposed to things they shouldn’t be, it is definitely not the 'casual' players.

Correct, player safety is really important. We've a section of this forums dedicated to it.

I’m sorry to hear that.

I believe that when someone reports harassment especially through player safety reports it is taken very seriously. I don’t think players should ever feel unsafe or feel like they are not being listened to.

Regarding “just being toxic” or minor toxicity: if someone were to say, “Hey Thijs, you’re so bad even my grandma could play better,” or “Get better, kid, this game isn’t for you,” I would consider that toxic. It’s not a nice thing to say, but at the same time, I think many people would agree that this should not be punishable.

The idea of paying the moderation team is always an interesting topic, in my opinion. A team that currently consists of around 25 moderators would probably be reduced to only 3 or 4 people if the role were paid.

I also think a lot would change. Right now, moderation is voluntary, which makes it more relaxed and more interactive with the community. If it were a paid position, it would feel more like a job, and moderators would likely be more distant from the community. Outside of working hours, they simply wouldn’t be there.

One quick point as well: you mentioned that the server runs on volunteers handling player safety, which is not correct. Player safety is handled by paid staff. Also you said that you thought there was a small part of the moderation team being paid, which is not true. The only moderator who is currently paid is Capitan.

Again, player safety is handled by people in paid positions, not by volunteers. Additionally, the moderation team is constantly changing and striving to improve itself, so I hope we have made progress towards becoming more professional.

I don’t think it should be public information how we “execute” moderation. That would become very messy and would likely encourage people to look for grey areas in the rules. The duration of a punishment can already be requested by the punished player, so I don’t see why this information should be public either.

I do understand why people might want to know how we decide to punish someone. However, especially with Bedrock reports, this is not always realistic. Recently, there were more than 200 open reports at a single moment. Handling that already takes hours. If we also had to explain every single decision in detail, it would easily take two or three times longer. In many cases, such as when someone is clearly flying, the reason for the punishment is obvious.

A possible response might be: “Only explain non-obvious reports.” But then the question becomes: what exactly counts as a non-obvious report?

When handling in-game reports, we monitor /sr and /report. If we had to fully type out the reasoning every time, a cheater could easily play another two games in the meantime. That would slow everything down significantly, and in my opinion, it’s unnecessary.

There is, of course, a standard set of rules. However, moderators are trusted to make decisions on whether something is appropriate and to decide whether punishment is necessary.

I hope that none of the moderators are afraid to punish someone, as that would be worrying.

FFA has always been toxic, Java or Bedrock, it doesn’t matter. I think this is mainly because it’s a competitive game mode, which makes sense. Because it is so competitive, players who don’t enjoy competitive games are less likely to play it. That also applies to part of the moderation team. While they will still handle reports related to FFA, they are not forced to play a game mode they don’t enjoy, which I think is a good thing and something we can all agree on.

Cheaters love FFA because they can join and immediately start causing problems, which is not the case in most other game modes.

The chat in this mode can be chaotic, I agree with that. For example, on Bedrock, a large part of the community speaks Arabic, while we only have three Bedrock moderators who speak Arabic. I think everyone can see the issue there. We are constantly working on improving the chat filter, and this is also an area where you could help us.

Simply agree, sentinel has been lacking. Something which the team is aware of as well.

I think limiting chat, for example to VIP level 2 in FFA, would not be a bad idea at all. I like the suggestion. (I have no idea if that’s possible, though.)

I’m curious how you see this. Should we predict that people are going to break rules? That doesn’t sound right to me.

– An extra addition from myself: as a moderator, I think the moderation team deserves a bit more appreciation from time to time, not only from the community and players, but from the paid staff as well.

Thanks again for creating this feedback/suggestion thread, Klisse.
<3 Thijs

Thijs, I think the "people that helped the community and were cast aside" was the cc youtuber drama from 1-2 years ago (related etc.)

 

[Brent // Brentsycle]

Heeeee,

thanks for creating this thread and for sharing your concerns/opinions regarding moderation. I have some experience with CubeCraft moderation :), so I’ll try to respond. I’ll do this by quoting specific parts and responding to those directly, so everything stays clear (hopefully).

It’s always good to see opinions and perspectives from people who think differently. However, I am curious about the experience behind this view, as you haven’t been staff here before.

Yes, transparency is important, especially when moderators have permissions such as banning. In my opinion, you are absolutely right on part of this point. I would prefer it if people could not see who handled their Sentinel appeal, as it doesn’t really add any value.

When it comes to reporting, I’m a bit more hesitant. It can be frustrating when you, as a volunteer, get hated on or shouted at for denying someone’s report. Speaking for myself, I don’t mind it too much, but we are still human (surprise).

We try to be forgiving, as we are a Minecraft server for kids. People grow up (at least, we hope they do) and change. While some punishments will never be undone, such as network bans, others do allow for appeals and second chances.

I don’t fully understand what you mean by “people who actually gave their all to this community and invested their time into the server being cast aside.” I don’t see people being “cast aside.”

The average user is indeed a casual player something that is, in my opinion, forgotten a bit too often. While I don’t have the statistics, I would also assume that many players are minors like you said.

In terms of exposure, I would say no. A “casual” player is someone who starts up the game, plays a few matches. let’s say two, and then logs off, sometimes not returning for weeks. They don’t use chat, don’t interact with the community, and therefore aren’t really exposed to anything.

If there is a group that could be exposed to things they shouldn’t be, it is definitely not the 'casual' players.

Correct, player safety is really important. We've a section of this forums dedicated to it.

I’m sorry to hear that.

I believe that when someone reports harassment especially through player safety reports it is taken very seriously. I don’t think players should ever feel unsafe or feel like they are not being listened to.

Regarding “just being toxic” or minor toxicity: if someone were to say, “Hey Thijs, you’re so bad even my grandma could play better,” or “Get better, kid, this game isn’t for you,” I would consider that toxic. It’s not a nice thing to say, but at the same time, I think many people would agree that this should not be punishable.

The idea of paying the moderation team is always an interesting topic, in my opinion. A team that currently consists of around 25 moderators would probably be reduced to only 3 or 4 people if the role were paid.

I also think a lot would change. Right now, moderation is voluntary, which makes it more relaxed and more interactive with the community. If it were a paid position, it would feel more like a job, and moderators would likely be more distant from the community. Outside of working hours, they simply wouldn’t be there.

One quick point as well: you mentioned that the server runs on volunteers handling player safety, which is not correct. Player safety is handled by paid staff. Also you said that you thought there was a small part of the moderation team being paid, which is not true. The only moderator who is currently paid is Capitan.

Again, player safety is handled by people in paid positions, not by volunteers. Additionally, the moderation team is constantly changing and striving to improve itself, so I hope we have made progress towards becoming more professional.

I don’t think it should be public information how we “execute” moderation. That would become very messy and would likely encourage people to look for grey areas in the rules. The duration of a punishment can already be requested by the punished player, so I don’t see why this information should be public either.

I do understand why people might want to know how we decide to punish someone. However, especially with Bedrock reports, this is not always realistic. Recently, there were more than 200 open reports at a single moment. Handling that already takes hours. If we also had to explain every single decision in detail, it would easily take two or three times longer. In many cases, such as when someone is clearly flying, the reason for the punishment is obvious.

A possible response might be: “Only explain non-obvious reports.” But then the question becomes: what exactly counts as a non-obvious report?

When handling in-game reports, we monitor /sr and /report. If we had to fully type out the reasoning every time, a cheater could easily play another two games in the meantime. That would slow everything down significantly, and in my opinion, it’s unnecessary.

There is, of course, a standard set of rules. However, moderators are trusted to make decisions on whether something is appropriate and to decide whether punishment is necessary.

I hope that none of the moderators are afraid to punish someone, as that would be worrying.

FFA has always been toxic, Java or Bedrock, it doesn’t matter. I think this is mainly because it’s a competitive game mode, which makes sense. Because it is so competitive, players who don’t enjoy competitive games are less likely to play it. That also applies to part of the moderation team. While they will still handle reports related to FFA, they are not forced to play a game mode they don’t enjoy, which I think is a good thing and something we can all agree on.

Cheaters love FFA because they can join and immediately start causing problems, which is not the case in most other game modes.

The chat in this mode can be chaotic, I agree with that. For example, on Bedrock, a large part of the community speaks Arabic, while we only have three Bedrock moderators who speak Arabic. I think everyone can see the issue there. We are constantly working on improving the chat filter, and this is also an area where you could help us.

Simply agree, sentinel has been lacking. Something which the team is aware of as well.

I think limiting chat, for example to VIP level 2 in FFA, would not be a bad idea at all. I like the suggestion. (I have no idea if that’s possible, though.)

I’m curious how you see this. Should we predict that people are going to break rules? That doesn’t sound right to me.

– An extra addition from myself: as a moderator, I think the moderation team deserves a bit more appreciation from time to time, not only from the community and players, but from the paid staff as well.

Thanks again for creating this feedback/suggestion thread, Klisse.
<3 Thijs

I also do think the staff team (and especially the moderators) deserve a lot more appreciation for what they're doing, and like you mentioned from paid staff but also the community and players, I think there are many players who don't know how many hours the staff spent a day to make it as much fun as possible for us! So great job guys!!!!! <3

 

[ImMinecraftER]

Hey there, Klisee here.​

Regarding the Current Moderation System

I’m writing this from a position of experience and maturity that, frankly, not every player the CubeCraft Team interacts with shares. To put it bluntly: we have a serious moderation problem. I understand the push for "transparency," which is why staff names are shown on the Appeals page and report evidence is made public. While this sounds good in theory, in practice, it’s a disaster. It exposes both the users and the Moderation Team to targeted harassment. Sacrificing the safety of staff and reporters just to show "who banned who" is a dangerous and poorly thought-out policy.

To say you give "too many chances" is an understatement. I cannot wrap my head around how someone who was permanently banned and involved in malicious activity is granted a second chance, while people who actually gave their all to this community and invested their time into the server are cast aside. The bad actors get away with it, while the good people are left out, facing constant harassment or worse.

Prevention is Non-Existent on CubeCraft: This Isn't a Safe Space for Minors

Let's talk about the average user—the casual players who just want to have fun. The vast majority of CubeCraft’s player base are minors, and they are being exposed to things they shouldn't be. As the parent companies, Ziax Ltd and 25565 Ltd have a responsibility to make player safety a top priority, especially given the strict child protection laws in the UK.

The fact that younger players are exposed to such toxic environments is inexcusable. Protecting users shouldn't stop at the UK border. Since every CubeCraft player falls under UK Data Protection (GDPR), they should theoretically be entitled to the same level of safety, protection, and prevention, regardless of where they live.

I’m not just saying this because I’ve dealt with constant harassment for over seven months. I’m an adult; I can handle this kind of toxicity better than most. Unfortunately, not everyone can. In the many cases where I’ve helped others file reports, the outcome is always the same: if the offender doesn't do something "extreme," the staff won't act. If someone is "just being toxic," there’s apparently nothing to be done.

Volunteers? Seriously?

I realize that budgets might be tight and that paying everyone in the CubeCraft Team (outside of developers and formal staff) might not be feasible. However, it’s public knowledge that the server relies almost entirely on volunteers for player safety. Essentially, if there are no volunteers online, there is no moderation. I want to believe there’s a small paid team, but they are clearly the minority.

It is incredibly irresponsible for a company handling thousands of daily players to not have a larger, professional moderation team. A lack of funding is not a valid excuse when it comes to player safety. CubeCraft is no longer just a "hobby" for its owners; it’s a platform where thousands of people spend their time every single day. As a Microsoft/Mojang Featured Server and official Partner, there needs to be a standard for security and prevention. No more excuses.

Transparency Stops Where Rules and Penalties Begin​

I don’t understand how they can use "transparency" as an excuse for publicly showing who banned who, yet remain completely opaque about their internal software and even their Anti-cheat, Sentinel (which I’ll address in its own section). This transparency that CubeCraft prides itself on vanishes the moment it comes to actual penalties—how they are determined, how they are executed, and their duration.

The rules themselves are incredibly vague. On Discord, they are absurdly brief. Based on the logic a Moderator recently shared with me, enforcement seems to rely more on personal perception and individual opinion rather than a clear set of standards. Furthermore, rules regarding harassment seem almost non-existent; there’s a mention of "threats," and that’s about it. If they want to brag about transparency, they should start by being transparent about the things that actually matter.

It’s unacceptable how unclear the guidelines are regarding specific sanctions. The rules should be much more comprehensive. To make matters worse, this vague system allows toxic players to constantly "ride the line"—pushing boundaries just enough to avoid technically breaking a rule—while remaining completely unpunished. I have no doubt that, either out of fear or to avoid a bigger headache, staff have looked the other way and kept quiet rather than banning people who truly deserved it.

---

FFA: Is Anyone Actually Monitoring This?​

As a Featured Server on Bedrock Edition, CubeCraft offers a unique mode that no other featured server has: the famous Free For All (FFA). In theory, it’s supposed to be a fun environment where all kinds of players can fight, practice in parties, and have a good time. In reality, it is the complete opposite. Virtually every major drama on CubeCraft has originated in FFA, without exception. It has become a breeding ground for harassment and targeted toxicity. The chat in this mode is horrific; if a casual or vulnerable player wanders in, they are walking into a massive safety risk.

I don’t understand why this mode even exists if the staff is clearly unable to moderate it. With chat spiraling out of control and horrible things being said constantly, it seems the default response is to just ignore it or "avoid poking the nest." It’s as if the policy is to let them do whatever they want without moderation. Furthermore, FFA is crawling with cheaters, which makes me wonder: where is Sentinel in all of this? I realize that even with 500 moderators, you couldn't catch everyone, but this is exactly where chat filters and proactive prevention are failing. This is where Sentinel seems non-existent.

Sentinel, Sentinel-Doo, Where Are You?​

To say that Sentinel hasn't been doing its job lately is an understatement. This ties directly back into FFA—no matter what time you log in, there’s a cheater. And I’m not just talking about anyone; I’m talking about blatant fly-hackers wiping lobbies for hours before getting banned. Or worse, "closet cheaters" using subtle hacks that go completely undetected. Without a functional anti-cheat, zero control over FFA, and a lack of proper staffing, this chaos is the inevitable result.

I understand that the team has done what they can, but it is simply not enough. It’s time to consider limiting FFA chat to VIP Level 1 or 3, filtering it much more strictly, or just disabling it entirely. CubeCraft is falling short on its responsibility to ensure safety and control in this mode. "Clans" use it for their "wars," and if a moderator actually tries to step in and set a limit, they are subjected to a level of harassment and doxing that the administration has proven they cannot control.

So, What’s Next?​

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them. Don't play it safe just to protect yourselves from backlash while leaving the community exposed. You are managing a massive global community; you are Microsoft/Mojang Partners. The bare minimum expected of you is to moderate at a level that reflects the brands you represent. Do not expect your volunteers to carry the entire weight and the harassment that comes with just doing their jobs.

Internal changes at CubeCraft are long overdue. As a company, you have both a moral and a legal obligation to fix this. You cannot ignore harassment. You cannot wait for the "worst-case scenario" to finally take action. In any healthy community, being a genuine risk to others is enough grounds for a ban. Here, you either require a mountain of infractions or you wait until someone is truly hurt.

Where is the accountability in this? Where is it?

End of post.

— Klisee.

I know some friends on Cubecraft who have been subjected to excessive and unusually hurtful bullying and racism.

All because of Cubecraft. Everyone is fighting to get their opponent banned. The doxxing, insults, and profanity that happen outside the server are caused by Cubecraft.

I previously reported to Cam about a group of people who stole someone's account, took their picture, and started making fun of it by adding funny filters. If I were in their place, I would have immediately reported them to the police because of the way they hurt them.
He told me
""
Hello,

I've reviewed your report, and I'm sorry to inform you that we're not going to be able to enforce any punishments at this point. This is due to the evidence occurring off a CubeCraft platform. You will need to report them to Discord, to have them removed off the platform.

If they bring the harassment, bullying and doxxing to the Minecraft network, please re-report or add to this report.
""

They don't want to take responsibility for what happens outside the server, even though everything that happens is because of the Cubecraft players.

But...?

This person was a minor, didn't know how to behave.
He started to feel afraid to contact anyone.
And then suddenly disappeared. A child's future was ruined simply because of the fierce competition on CubeCraft.
They have no clear boundaries because they're teenagers.

This happened to an adult, and he didn't care. Now he's digging his own grave and getting revenge on them, and now it's his turn to do the same to them.
It's literally like murder and revenge killings, all because CubeCraft allows this kind of toxic players. YouTube channels are the biggest example of this: doxxing, insults, threats, trying to ban others.

The solution?

I don't think the solution will be easy, as all the other servers have the same issues. YouTube doesn't care, and it's the primary factor contributing to the increase in these cases. As for Discord, everything is communicated via DMs, so there's no point in increasing server moderation.

I'm currently having problems with a lot of people who call themselves Clan so-and-so or so-and-so. I swear to you that the CubeCraft server, more than any other server I've played before, was one of the most difficult and toxic times of my life. The problem is that everyone attacks you for no apparent reason, just because you're a better player, beat them, or refuse to play 1v1. Maybe not everyone knows about the problems within the CubeCraft community, but I swear to you that over time it will become something much more dangerous than it is now.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Regarding Sentinel, I assure you it's being improved almost weekly. However, the idea is that the programmers' capabilities at CubeCraft aren't sufficient, with all due respect to those running the server. But I've personally seen other servers with systems that can detect even the smallest things with incredible speed.

I feel the CubeCraft community is too closed off. The real, knowledgeable community hasn't been given its due role in CubeCraft, as the requirements for ranking anything on CubeCraft are very strict and difficult.

 

[Siza]

After playing on CubeCraft for a significant amount of years I have been a part of a community that has had many ups and downs. During this entire time there have been voluntary moderators carrying the server and making players feel welcome, safe and respected.

I am fully confident that the moderation team is as professional as can be, and I say this with genuine admiration. I am still impressed that CubeCraft, a Minecraft server, maintains such a high standard of professionalism within its moderation.

That said, there are always some things that can be changed, you pinpointed some of them and I think it's worth looking into. Although I fully trust the current moderation team and their intentions, there are always areas where improvements could be made to further improve player experience on the server. Addressing these points would reinforce the strong reputation the server has built over time.

There will always be flaws and sadly those flaws are the things that are pointed out as it's easy to spot mistakes. However, no one is perfect and I think highlighting the positive things is just as important as criticizing when things go wrong, if not more important.

Additionally, I was very glad to see the team taking an interest in this post, it once again shows that they care.

 

[klisee]

Hi Thijs, Klisee back again

Or I don’t even know if I should say "Thiijs." This feels like a response from other moderators, since the mods who just react and watch don’t seem to have their own judgment or original answers, probably out of fear. Since you mentioned being afraid to speak up or respond, there it is; this feels more like a joint response to my post rather than a response that is entirely yours or from individual moderators. Part of this response proves my complaint: a few put themselves out there while the others just watch without replying or just stay silent. Fazeoul’s response is 100% true; this isn’t a problem that started a few months ago, these are complaints you’ve been reminded of for years, and they are always ignored. But this time won’t be like that; take that into account. It seems like changes only happen under media and external pressure. And I’m not saying this because of you volunteers; you have a massive staff turnover, whether it's because people leave, go inactive, or quit for other internal or external reasons

For now, these are responses full of contradictions, and we’re going to break down each of your answers (or well, really your collective answers) because as usual, there’s never the courage to respond individually like I have the guts to do on my own. If I’m wrong, I personally invite the entire CubeCraft Team to answer me and not just send someone or the only one who had the courage to speak up

It’s always good to see opinions and perspectives from people who think differently. However, I am curious about the experience behind this view, as you haven’t been staff here before.

I wasn’t part of the CubeCraft moderation team, but I did have an early connection with someone who applied for helper, later became a helper and Moderator, and is now an ex-moderator: ElFlxen. Although I never had access to internal info, I had to experience the harassment he received firsthand and had to step in after he faced mass harassment and even threats of doxing, hacking, and death threats while he was a Moderator. You guys know this very well, and you know exactly what happened

Ideally, in a safe environment for your staff, this shouldn't be an issue. This shouldn't be a problem, and theoretically, they should be safe and able to do their jobs without issues. But no. I had to do the job that you guys (or well, really those who decide how moderation is handled, being Camezonda, Capitan, and the main owners Rubik, Marta, and Zed) should have done. At the end of the day, as you mentioned to me, you just follow orders and do your job to the best of your ability in your free time because you're passionate about it

Yes, transparency is important, especially when moderators have permissions such as banning. In my opinion, you are absolutely right on part of this point. I would prefer it if people could not see who handled their Sentinel appeal, as it doesn’t really add any value.

When it comes to reporting, I’m a bit more hesitant. It can be frustrating when you, as a volunteer, get hated on or shouted at for denying someone’s report. Speaking for myself, I don’t mind it too much, but we are still human (surprise).

I’m going back to the same point: the problem isn’t with the volunteers, it’s with the administration in general. You just said it yourself: you’d like to see changes in how things look and how they’re managed. You guys do everything you can to the best of your ability, and you don’t deserve the treatment you get from users and others.

You talk about how it’s also exhausting to receive nasty comments, to be hated, and it reaches a point where it’s overwhelming. It’s not the same when someone insults you as when someone mass-harasses you, tries to dox you, or intimidates you. When an organized group does it, it can no longer be ignored. Capitan told me 7 months ago to just ignore everything, and here we are with constant harassment. Would you like to live through that and not be able to do anything about it?

We try to be forgiving, as we are a Minecraft server for kids. People grow up (at least, we hope they do) and change. While some punishments will never be undone, such as network bans, others do allow for appeals and second chances.

I don’t fully understand what you mean by “people who actually gave their all to this community and invested their time into the server being cast aside.” I don’t see people being “cast aside.”

What a huge contradiction you just told me. You say you have to be lenient with players because they are kids, but further down you're telling me that it’s not the casuals, and specifically those young people, who are exposed. Speaking of kids, I’ll give you another contradiction in your own words: realistically, and according to Ziax Ltd's terms, it says you have to be 13 to play or at least have a guardian accept them. So, ideally, there are no kids. And well, as you can see in a response above mine, there’s a major complaint about Camezonda’s inaction in this case. How do you respond to that?

And as someone mentioned above, they aren't kids; they are mostly teenagers and young adults who have no control in their environments or here, and as mentioned, they use CubeCraft as their playground to do whatever they want. So, you’re admitting with your own words that the ones mostly doing things or receiving things aren’t casuals (though not always), and at the same time, you accept that you don't do much and try to be lenient because they’re "kids" who shouldn't even be there in the first place. At least in America, the Minecraft rating is Everyone +10, so there can only be kids from 10 to 12 years old, and even 12 is already a teenager or close to it, depending on how you look at it. Realistically, there are only kids or, in theory, kids from 10 to 11 or up to 12, and from 13 to 17 they are teenagers. You’re not just saying everyone is a kid, but by doing so, you are downplaying their responsibility for harassment or undesirable behavior

The idea of paying the moderation team is always an interesting topic, in my opinion. A team that currently consists of around 25 moderators would probably be reduced to only 3 or 4 people if the role were paid.

I also think a lot would change. Right now, moderation is voluntary, which makes it more relaxed and more interactive with the community. If it were a paid position, it would feel more like a job, and moderators would likely be more distant from the community. Outside of working hours, they simply wouldn’t be there.

One quick point as well: you mentioned that the server runs on volunteers handling player safety, which is not correct. Player safety is handled by paid staff. Also you said that you thought there was a small part of the moderation team being paid, which is not true. The only moderator who is currently paid is Capitan.

I spoke about prevention; it’s obvious you can’t rely on people’s goodwill. You mention and confirm to me that no one gets paid except for one person. That means the safety of 10,000 to 20,000 players depends on one or two or at most five people. Do you realize how terrible and dangerous that is?

My problem isn't with the volunteers, and I’ll say it again: it’s with the Admin Team and the owners, the ones who actually have control. You guys only support the server for the sake of supporting it, for the dream of being moderators; you only want to be mods out of passion and good faith. Although I have my doubts that a server can be maintained on good faith; you can’t maintain the safety of people you need with "love and good faith." It's not an option, it's common sense. Your effort is valued, and I’ve never said your effort is useless; what I’m saying is that your work isn’t being properly compensated.

Thiijs, tell me I'm lying. Tell me if you really believe what you do is compensated the way you'd want. Tell me, and let the others tell me, if you really believe you receive what your work and dedication deserve. Is the constant exposure and the risks you take really worth it? Especially when neither you nor anyone low-level in moderation can really say much. I’m still just another user; for you, one mistake and it’s all over and they’ll kick you out, just like they’ve kicked out so many people or they’ve left.

I don’t think it should be public information how we “execute” moderation. That would become very messy and would likely encourage people to look for grey areas in the rules. The duration of a punishment can already be requested by the punished player, so I don’t see why this information should be public either.

You talk about how the way these punishments are applied shouldn't be public, and I ask you: where does that actually happen outside of here? Look at any other prominent Bedrock server or platforms like Discord or YouTube. If they had a similar system, it would be an absolute disaster. Imagine if on YouTube it depended on the moderator, and when they gave you a strike, it told you who it was. That is definitely a terrible idea. I don't understand why the way you sanction shouldn't be public. You talk about grey areas, and guess what? People found the grey areas and they do things right on the edge of what’s sanctionable, but you can’t do anything because it’s a grey area. Do you see how this isn’t working?

A possible response might be: “Only explain non-obvious reports.” But then the question becomes: what exactly counts as a non-obvious report?

What exactly is a "not-so-obvious" report? It’s simple and super obvious. When a person breaks the rules, should they be sanctioned or not? Just as you mentioned, the way you sanction isn't public and the rules are unclear. So when a person is involved in a harassment case (and like the person above said, it was on another social media platform even though it's within the CubeCraft network), there isn't much to do because there’s too much of that grey area you talk about, and we end up right back where we started

There is, of course, a standard set of rules. However, moderators are trusted to make decisions on whether something is appropriate and to decide whether punishment is necessary.

Of course, it’s not a bad idea to give each moderator discretion on what is and isn’t right. But when favoritism, preferential treatment, and minor or major sanctions exist, you have a system that depends solely on the trust of people who aren’t direct employees of Ziax and who are exposed to giving preferential treatment to a certain group of users or a specific user. This causes even more grey area and more injustice and bad sanctions when applied. Can you imagine the disaster that would be on YouTube, Facebook, X, TikTok, etc.? It’s as if safety on platforms or online entertainment venues depended on unpaid people
You talk about how the way these punishments are applied shouldn't be public, and I ask you: where does that actually happen outside of here? Look at any other prominent Bedrock server or platforms like Discord or YouTube. If they had a similar system, it would be an absolute disaster. Imagine if on YouTube it depended on the moderator, and when they gave you a strike, it told you who it was. That is definitely a terrible idea. I don't understand why the way you sanction shouldn't be public. You talk about grey areas, and guess what? People found the grey areas and they do things right on the edge of what’s sanctionable, but you can’t do anything because it’s a grey area. Do you see how this isn’t working?

I hope that none of the moderators are afraid to punish someone, as that would be worrying.

And it should worry you more than you think that there’s any moderator who is afraid to punish. The vast majority are afraid to sanction or to get too involved with organized groups of harassers (the ones you call "kids" we should be benevolent toward). The last moderator who tried to put a real stop to them caused their own demotion, faced harassment for 7 months, and saw harassment toward other completely unrelated people. You guys have made those people untouchable because if you do anything to them, they’ll cause a massive drama you won't know how to control. That is called negligence and a cover-up

How are moderators not going to be afraid to do something? If they ban or sanction one of these leaders, they can cause a massive drama or even do something worse to them. And I’m not saying this in my isolated case; in this thread, you already have cases where people have been ignored and even the security staff is overwhelmed

FFA has always been toxic, Java or Bedrock, it doesn’t matter. I think this is mainly because it’s a competitive game mode, which makes sense. Because it is so competitive, players who don’t enjoy competitive games are less likely to play it. That also applies to part of the moderation team. While they will still handle reports related to FFA, they are not forced to play a game mode they don’t enjoy, which I think is a good thing and something we can all agree on.

Cheaters love FFA because they can join and immediately start causing problems, which is not the case in most other game modes.

The chat in this mode can be chaotic, I agree with that. For example, on Bedrock, a large part of the community speaks Arabic, while we only have three Bedrock moderators who speak Arabic. I think everyone can see the issue there. We are constantly working on improving the chat filter, and this is also an area where you could help us.

I hope you realized the terrible thing you just said. It’s more than obvious that a much more competitive mode tends to have much more toxicity, but you’re also downplaying the fact that in FFA, because it's very competitive, there’s always going to be toxicity and those types of things. This means you are minimizing and justifying the cases of harassment and doxing that happen within FFA

Once again, Thiijs, you just contradicted yourself. You’re telling me those types of cases aren't important because, in your logic, that’s the most normal thing in the world and you can’t do absolutely anything about it. Or well, if you can do something, it’s improving the chat filter in a very, very minimal way

And once again you’re proving me right, showing that you have absolutely no capacity to moderate FFA and that my concerns are valid. I can’t believe you said another absurdity, where you just mention that the only thing players have to do is not play there. But following the logic of a casual player, they could enter by mistake and be exposed to a completely unmoderated filter and a community that is toxic and dangerous to their integrity. What you just said is the equivalent of a police officer telling you not to walk through an area because you're going to get robbed

I’m curious how you see this. Should we predict that people are going to break rules? That doesn’t sound right to me.

I don’t know if you didn’t understand me or just read what you wanted. It’s called prevention, you know? If a person has constant minor sanctions, or even previous bans (even if they were permanent and later revoked), or is involved in harassment groups for which there is solid evidence (including the fact that other users they hang out with have received permanent bans or Player Safety reports), that should be enough reason for that player to receive a preventive ban. It seems like the moderation team is actually waiting for the worst to happen, and that is a lack of prevention. By the way, nice one Thiijs for ignoring my section on player prevention; your only excuse is "we can't predict a player's behavior," which is truly terrible

– An extra addition from myself: as a moderator, I think the moderation team deserves a bit more appreciation from time to time, not only from the community and players, but from the paid staff as well.

And the recognition is given to you. The problem isn’t with you volunteers; you are the lowest and most disposable part. You're doing the work that should be compensated with at least some money or rewards. The higher-up staff and the owners of Ziax should be demanded to compensate their staff properly

Remember this: the problem isn’t with the volunteers, and it seems sad to me that without pay, without much support, and with the possibility of receiving threats and constant harassment you stay. I’ll say it again in case you still don’t understand: the problem isn’t with the volunteers, it’s with Camezonda, it’s with Capitan, it’s with Rubik, it’s with Zed, and with Marta. You guys are replaceable, and at the end of the day, you're the ones at the bottom of all this. You don’t have to defend the indefensible

I’ll finish with this: it’s truly sad to see that while you give "hearts" and support to those who support you, you ignore the people who prove me right or people who expose harassment cases or genuine complaints. And don't come at me with "make a Team Feedback." If they are publicly exposing their cases and being ignored, why do you think they don't trust moderation? They expose their cases and get ignored, and you avoid giving support or even responding out of fear. Of course you’re afraid, and by ignoring us, you only prove I’m telling the truth

Klisee

 

[klisee]

Now this is for the entire moderation team, and especially the Administrators. I only see you giving hearts and support to those who speak wonders and don't offer a single point of criticism, who, unfortunately for you, are a minority. Almost everyone else agreed with me, even people who were involved in this type of behavior at some point. Everyone knows you ignore everyone else. Personally, I hope I don’t receive an unjustified sanction for my comments, considering the good ToonBer asked me to leave my feedback about moderation and I did. If you close this thread out of fear, or even worse, silence me and ignore this, it only proves I’m telling the truth. Have some judgment of your own. Other moderators, give your opinion. Admins, give your opinion. And the rest of the community, give yours. I guess when it’s no longer a teenager questioning you, it’s not so easy to silence them, make them look bad, or just ignore them

Your silence speaks volumes. Your silence from years ago speaks volumes. And if you think you can just silence this time, if you think you can just shut up and ignore it, you are dead wrong. Respond to the others, follow up on the cases, and stop only listening to what you want to hear. Only listening to the good stuff and refusing to accept criticism just makes you look like a place that doesn't listen. I’m not even asking for something incredible. My criticism isn’t about something as silly as the fact that you added a subscription (which, given the difficult economic situation Ziax is in—something anyone can look up on Google was clearly necessary. It’s nothing extraordinary; you’re just being asked for a safe place. Can you do that, or are you just going to stay silent like you’ve done for years?

 

[ToonBer]

Will reply to a few things, or add some.

I’ll give you another contradiction in your own words: realistically, and according to Ziax Ltd's terms, it says you have to be 13 to play or at least have a guardian accept them. So, ideally, there are no kids.
(...)
and even 12 is already a teenager or close to it, depending on how you look at it.

For most people on earth, a child is someone who is not yet an adult, so younger than 18 years old, or around that age. The exact age doesn't really matter, it's just a definition. What I think Thijs meant by this is that people grow and change, so yes, everyone deserves a second chance, except for what Thijs also said: “Some punishments can never be undone, such as network bans.”

Or I don’t even know if I should say "Thiijs." This feels like a response from other moderators, since the mods who just react and watch don’t seem to have their own judgment or original answers

Since we are volunteers, we are also community members, we also play on the network. That we also have opinions what feels right/odd. This wasn't a general message from the 'mod' team.

I don't understand why the way you sanction shouldn't be public. You talk about grey areas, and guess what? People found the grey areas and they do things right on the edge of what’s sanctionable, but you can’t do anything because it’s a grey area. Do you see how this isn’t working?

In the past, we had a much more detailed list of rules publicly available, but that doesn't mean that we no longer look at things that aren't specifically mentioned now. We noticed that this led to people pushing the boundaries of the rules much more. Some people knew exactly what they could do to get away with something, so we decided to publish a shorter list of rules (the same rules) but with less detailed explanations. Regarding the punishment tracks we used to have, it was exactly the same. I used to get asked why someone could still chat after a warning, because they thought someone would be muted, or a reporter would ask immediately after the report why someone didn't get an x-day ban instead of a y-day ban. Just because something isn't explained in detail doesn't mean we don't have guidelines ourselves. Because it's not a detailed list, it allows us to discuss things with the team. And if something was very unclear, and we received a lot of questions, or if there was a change to the rules, you will see that clarified there as well.

Can you imagine the disaster that would be on YouTube, Facebook, X, TikTok, etc.? It’s as if safety on platforms or online entertainment venues depended on unpaid people You talk about how the way these punishments are applied shouldn't be public, and I ask you: where does that actually happen outside of here? Look at any other prominent Bedrock server or platforms like Discord or YouTube. If they had a similar system, it would be an absolute disaster. Imagine if on YouTube it depended on the moderator, and when they gave you a strike, it told you who it was. That is definitely a terrible idea

This seems a bit ambiguous to me, and also a strange comparison. But maybe that's just me. Our punishment tracks should be public, but who applied the punished not? Large social media platforms either provide support via robot/AI-driven chats or outsource their support to external companies (e.g., for Discord, the average support response time for safety-related tickets is five months, and for some platforms, you can't even contact them directly). It's what you want: the ability to have direct/fast support and knowing who to contact, or not at all. The moment I have to start working like the big media platforms, I'm out of here. I became a helper/mod to assist players/people, not to see them as just a (ticket) number. That's why (for me) they can know to who they're talking to.

And it should worry you more than you think that there’s any moderator who is afraid to punish. The vast majority are afraid to sanction or to get too involved with organized groups of harassers (the ones you call "kids" we should be benevolent toward).

It's really sad to hear that, but we are a team and can discuss things with eachother. Nobody should be afraid to punish someone, or ask others for help. I am not going to judge any case on this.
To end with:
Reporting things really helps us. Whether it's in-game with the command or on the forums, it helps us improve our working, sentinel and more. Also any action taking as result from a player safety thread will never contain any information about the reported player.

 

[ToonBer]

No one should ever feel unsafe, alone, or afraid; there are always others who can help you. So, a message to former, current, and future (team) members: don't be afraid to ask each other for help, but this applies to everything in life.

 

[Thijs]

Heeee again,

I probably should have said this more clearly, but my response in this thread is personal. I did not discuss it with other people, did not ask anyone to proofread it, and did not change anything because someone else said something.

-

Regarding the volunteer system, it becomes precarious when a volunteer is friends with a cheater. They often cover up the problem by making excuses or claiming 'insufficient evidence.' This happened to me with a report against a player named Nanko,

We have a team feedback thread where you can share both negative and positive feedback about moderators. If you think a moderator behaved inappropriately, you can report it there.

lmao i fully agree with this, and honestly none of it is new. these issues have been raised for years and consistently ignored.... Transparency that puts players and staff at risk isnt even real transparency imo and the lack of prevention especially in ffa is inexcusable. atp it wouldnt surprise me if this post is brushed off like many others before it. for a server of this size and status the continued inaction is telling

Regarding transparency, this is transparency, but in my opinion it is too much. I think it is possible to be transparent without sharing this much, which could be a good topic for discussion.

Thijs, I think the "people that helped the community and were cast aside" was the cc youtuber drama from 1-2 years ago (related etc.)

Thanks for pointing this out. This is something I find somewhat ironic. In this whole thread, one of the main points of discussion has been transparency. These users were network banned, which means they receive a public reason such as “network ban #.” When we do this, the community often becomes outraged about us not being transparent enough.

I do not want to go into this specific case, as it has already had enough discussion, but I can say that if someone is network banned, they did something that was not allowed.

I've reviewed your report, and I'm sorry to inform you that we're not going to be able to enforce any punishments at this point. This is due to the evidence occurring off a CubeCraft platform. You will need to report them to Discord, to have them removed off the platform.

While I do not handle player safety, I can see/understand Cam's point in this case that if something happens outside of Cube, it is very difficult to handle, even if both parties are linked to Cube.

For example, if friends X and Y both play CubeCraft, and then friend Y does something wrong to friend X at school, it would not be possible for Cube to take action. Even though they are also connected through Cube, this is something for the school to handle.

I'm currently having problems with a lot of people who call themselves Clan so-and-so or so-and-so. I swear to you that the CubeCraft server, more than any other server I've played before, was one of the most difficult and toxic times of my life. The problem is that everyone attacks you for no apparent reason,

Im sorry to hear that. Please report if possible.

Also all the nice and sweet messages from everyone about the mod team, i appreciate it a lot (and dare i say the whole team does ;) ).

-

Hee Klisse,

Or I don’t even know if I should say "Thiijs." This feels like a response from other moderators, since the mods who just react and watch don’t seem to have their own judgment or original answers, probably out of fear. Since you mentioned being afraid to speak up or respond, there it is; this feels more like a joint response to my post rather than a response that is entirely yours or from individual moderators.

No, that was my response. Other staff members may have partly agreed and reacted with an “agree” or a “heart” if they appreciated me responding to you. No staff member is forced to read threads if they do not have the time or simply do not want to, and that is fine. I had the time and thought it would be good to at least have a staff member respond, even if it was mostly just my own opinion.

Part of this response proves my complaint:

Yeah 100% true, as it was my opinion, and im also allowed to also dislike things, or want things to change :)!

For now, these are responses full of contradictions, and we’re going to break down each of your answers (or well, really your collective answers) because as usual, there’s never the courage to respond individually like I have the guts to do on my own. If I’m wrong

Yes, so again, those were my own responses. If I do not forget, I will ask internally whether someone is interested in responding as well.

I had to experience the harassment he received firsthand and had to step in after he faced mass harassment and even threats of doxing, hacking, and death threats while he was a Moderator. You guys know this very well, and you know exactly what happened

This is just terrible to hear.

I’m going back to the same point: the problem isn’t with the volunteers, it’s with the administration in general. You just said it yourself: you’d like to see changes in how things look and how they’re managed. You guys do everything you can to the best of your ability, and you don’t deserve the treatment you get from users and others.

You talk about how it’s also exhausting to receive nasty comments, to be hated, and it reaches a point where it’s overwhelming. It’s not the same when someone insults you as when someone mass-harasses you, tries to dox you, or intimidates you. When an organized group does it, it can no longer be ignored. Capitan told me 7 months ago to just ignore everything, and here we are with constant harassment. Would you like to live through that and not be able to do anything about it?

I can already see that this thread will be much harder for me to respond to, as I cannot speak for the admin team. That said, I would indeed like to see changes. (which will be in the thread later)

Yes, it can be exhausting. And while I do not think I have ever really experienced what you described, or at least not to that extent, I can imagine that it goes beyond just receiving messages about reports. However, again, I cannot speak for Capitan, and I am not aware of any private conversations between people, so I cannot say much about that.

What a huge contradiction you just told me. You say you have to be lenient with players because they are kids, but further down you're telling me that it’s not the casuals, and specifically those young people, who are exposed. Speaking of kids

We do not have to be lenient we want to be lenient. Those are two very different things.

I do not think I contradicted myself here, because these were two different topics. You said that the “casual” player is getting harassed. I said that casual players are not, because they are not even aware of it.

I would not consider people who are active on the CubeCraft forums to be casual players. They take an extra step to put themselves out there, to read threads, make forum posts, or suggest ideas. Casual players usually would not take the time to do that. They would just play a few games of SkyWars and then move on with their day.

It could be that we define “casual” differently. I tend to see casual more as “average” if that makes sense.

I’ll give you another contradiction in your own words: realistically, and according to Ziax Ltd's terms, it says you have to be 13 to play or at least have a guardian accept them. So, ideally, there are no kids. And well, as you can see in a response above mine, there’s a major complaint about Camezonda’s inaction in this case. How do you respond to that?

Maybe I do not fully understand the word contradiction, but I still feel that this is not a contradiction. As you said, if a guardian gives permission, people aged 13 and - can play.

Also, when you say “So, ideally, there are no kids,”. People aged 13 to 18 are still kids. Even those aged 18 to 21 who are legally adults i would still consider kids as well. I already responded to this point above.

I spoke about prevention; it’s obvious you can’t rely on people’s goodwill. You mention and confirm to me that no one gets paid except for one person. That means the safety of 10,000 to 20,000 players depends on one or two or at most five people. Do you realize how terrible and dangerous that is?

At this moment, speaking only for moderation, one person is paid. That does not mean that 10–20k people rely on that one person there are still 25 others who are not getting paid.

Thiijs, tell me I'm lying. Tell me if you really believe what you do is compensated the way you'd want. Tell me, and let the others tell me, if you really believe you receive what your work and dedication deserve. Is the constant exposure and the risks you take really worth it? Especially when neither you nor anyone low-level in moderation can really say much. I’m still just another user; for you, one mistake and it’s all over and they’ll kick you out, just like they’ve kicked out so many people or they’ve left.

No, it does not feel like any of the moderation work we do is compensated. Most moderators handle:

• Game reports
• Forum reports
• Sentinel appeals / appeals
• Discord tickets
• Responding to people’s questions in-game, on Discord, and on the forums (even right now)
• Hosting community events such as CCL, CG, and micro-events
• And, in my opinion, a good moderator also plays the game from time to time, because you need to know what is actually happening

The real point is that we applied for this ourselves. We chose to do this, and we chose to do it for free. This is not something anyone can blame management for, as it is a volunteer position.

I do think there should be more admins, not only for moderation duties, but also for things like events and community management. For example, roles such as:

• Volunteer / Moderation Manager – Managing all moderation-related aspects of the team, including player safety
• Recruitment Manager / Translation Manager – Managing the recruitment side of the team, including the translation team
• Community Manager – Managing the connection between paid staff, moderators, and the community, including events. A person to talk to as a community member.
• Partner Manager / Social Media Manager – Managing a partner program, Managing media.

You talk about how the way these punishments are applied shouldn't be public

I want to say that the point you make in this part is strong (not only the part I quoted).

The people who are punished can request that again. However, I still feel that other people do not need to see the reason.

But when favoritism, preferential treatment, and minor or major sanctions exist, you have a system that depends solely on the trust of people who aren’t direct employees of Ziax and who are exposed to giving preferential treatment to a certain group of users or a specific user.

This is bad. However, this is not a problem only on Cube, but something that unfortunately happens almost everywhere where humans work. As mentioned earlier, if something unfair happens, you can report it via team feedback.

You talk about how the way these punishments are applied shouldn't be public, and I ask you: where does that actually happen outside of here? Look at any other prominent Bedrock server or platforms like Discord or YouTube. If they had a similar system, it would be an absolute disaster. Imagine if on YouTube it depended on the moderator, and when they gave you a strike, it told you who it was. That is definitely a terrible idea. I don't understand why the way you sanction shouldn't be public. You talk about grey areas, and guess what? People found the grey areas and they do things right on the edge of what’s sanctionable, but you can’t do anything because it’s a grey area. Do you see how this isn’t working?

why is this an exact copy of what you said earlier :(?

And it should worry you more than you think that there’s any moderator who is afraid to punish. The vast majority are afraid to sanction or to get too involved with organized groups of harassers (the ones you call "kids" we should be benevolent toward). The last moderator who tried to put a real stop to them caused their own demotion, faced harassment for 7 months, and saw harassment toward other completely unrelated people. You guys have made those people untouchable because if you do anything to them, they’ll cause a massive drama you won't know how to control. That is called negligence and a cover-up

I actually think that many moderators are not aware of some of the groups you are talking about. For example, I am not aware of the group you are referring to right now.

I hope you realized the terrible thing you just said. It’s more than obvious that a much more competitive mode tends to have much more toxicity, but you’re also downplaying the fact that in FFA, because it's very competitive, there’s always going to be toxicity and those types of things. This means you are minimizing and justifying the cases of harassment and doxing that happen within FFA

I do not think I said anything terrible.

I also believe I mentioned that because it is competitive, it tends to be more toxic. I am not downplaying anything.

Once again, Thiijs, you just contradicted yourself. You’re telling me those types of cases aren't important because, in your logic, that’s the most normal thing in the world and you can’t do absolutely anything about it. Or well, if you can do something, it’s improving the chat filter in a very, very minimal way

I enjoy a good discussion and I am always open to talking with the community, which is why I responded to this thread and why I try to respond to feedback threads like this.

I do not like it when people put words in my mouth. I never said these things are not important, and I never said the only thing we can do is change the chat filter. I even said that I like your idea about VIP levels and chatting, so I do not understand why you would say this.

And once again you’re proving me right, showing that you have absolutely no capacity to moderate FFA and that my concerns are valid. I can’t believe you said another absurdity, where you just mention that the only thing players have to do is not play there. But following the logic of a casual player, they could enter by mistake and be exposed to a completely unmoderated filter and a community that is toxic and dangerous to their integrity. What you just said is the equivalent of a police officer telling you not to walk through an area because you're going to get robbed

Again, this is NOT something i said? i dont understand why you're making points on things i didnt say?

The path forward is obvious. Moderation, user protection, and proactive prevention must be reinforced. Don't wait for someone to do something "horrific" before you sanction them. Don't play it safe just to protect yourselves from backlash while leaving the community exposed. You are managing a massive global community; you are Microsoft/Mojang Partners. The bare minimum expected of you is to moderate at a level that reflects the brands you represent. Do not expect your volunteers to carry the entire weight and the harassment that comes with just doing their jobs.

I don’t know if you didn’t understand me or just read what you wanted. It’s called prevention, you know? If a person has constant minor sanctions, or even previous bans (even if they were permanent and later revoked), or is involved in harassment groups for which there is solid evidence (including the fact that other users they hang out with have received permanent bans or Player Safety reports), that should be enough reason for that player to receive a preventive ban. It seems like the moderation team is actually waiting for the worst to happen, and that is a lack of prevention. By the way, nice one Thiijs for ignoring my section on player prevention; your only excuse is "we can't predict a player's behavior," which is truly terrible

Bringing these points together, I assume your suggestion would be to punish more strictly and harshly, which is a suggestion that some other people would probably agree is a good idea.

“Your only excuse is ‘we can’t predict a player’s behavior,’ which is truly terrible.” I responded with “I’m curious how you see this” because you were making a suggestion, and I wanted you to explain how you think this should be handled. I did not find your first message very useful.

And the recognition is given to you. The problem isn’t with you volunteers; you are the lowest and most disposable part. You're doing the work that should be compensated with at least some money or rewards. The higher-up staff and the owners of Ziax should be demanded to compensate their staff properly

Remember this: the problem isn’t with the volunteers, and it seems sad to me that without pay, without much support, and with the possibility of receiving threats and constant harassment you stay. I’ll say it again in case you still don’t understand: the problem isn’t with the volunteers, it’s with Camezonda, it’s with Capitan, it’s with Rubik, it’s with Zed, and with Marta. You guys are replaceable, and at the end of the day, you're the ones at the bottom of all this. You don’t have to defend the indefensible

I’ll finish with this: it’s truly sad to see that while you give "hearts" and support to those who support you, you ignore the people who prove me right or people who expose harassment cases or genuine complaints. And don't come at me with "make a Team Feedback." If they are publicly exposing their cases and being ignored, why do you think they don't trust moderation? They expose their cases and get ignored, and you avoid giving support or even responding out of fear. Of course you’re afraid, and by ignoring us, you only prove I’m telling the truth

As i said earlier, thank you for some of the kind words towards the moderators.

“You are the lowest and most disposable part.” No, this is something I strongly disagree with. If the server were to say that we are going to stop moderating it, I genuinely do not think it would survive.

I gave a heart to your message because I appreciate the effort you put into making such threads. I also gave hearts to kind messages directed at moderators. Maybe I forgot some, but I do not think it is a big issue whether I give someone a heart or not.

Personally, I hope I don’t receive an unjustified sanction for my comments, considering the good ToonBer asked me to leave my feedback about moderation and I did. If you close this thread out of fear, or even worse, silence me and ignore this, it only proves I’m telling the truth. Have some judgment of your own. Other moderators, give your opinion. Admins, give your opinion. And the rest of the community, give yours. I guess when it’s no longer a teenager questioning you, it’s not so easy to silence them, make them look bad, or just ignore them

You will not get punished for saying this.

While some parts of this discussion kind of feel like a small attack on me, I do not mind and I understand that you may have typed this with a bit of emotion as well, so I do not mind that either.

Again, thanks to everyone for responding to me.

- Thijs <3

(EDIT) I see Toon responded as well, I’m too slow, so maybe something will be double :(