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Not getting my purchase

Discussion in 'Tech Support' started by GalaxyCow, Aug 24, 2016.

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  1. GalaxyCow

    GalaxyCow Member

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    I bought the gold rank in the store, and my mom says it charged her credit card, but I never got the purchase in game. Can I get refunded or something?
     
  2. zDutchie

    zDutchie Mod Staff Member Moderator

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    If you have any questions or issues regarding payments in the online store send an email to: sales@cubecraft.net.
     
  3. Diogu

    Diogu Mod Staff Member Moderator

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    ^
    You'll be replied between 24 to 48 hours :)
     
  4. Kisme

    Kisme Member

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    Hiya! :)

    As stated above, please contact sales@cubecraft.net and remember to provide a proof of your purchase. You will receive a response as soon as possible. Hopefully, you get your rank back & have a lovely day while playing on Cubecraft!! :D
     
  5. Luuuuuuk

    Luuuuuuk Member

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  6. Zrathex

    Zrathex Member

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    Terms and Conditions

    Payments to the CubeCraft Games is a payment for virtual items. This transaction is final and there are no refunds. If you are banned for breaking the rules of CubeCraft Games you will not be refunded this money. Bans are subject to the full discretion of the CubeCraft Games Staff Team and rules can be changed at any time. Although we do our best, there is no guarantee on being able to enter the server, and if the server is no longer operated the virtual items are forfeit. Refund requests due to issues concerning lag, game glitches, or any other issues are subject to the discretion of the CubeCraft Games Management Team and can be sent to sales@cubecraft.net. All items are virtual and have no value.



    Privacy Policy

    We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. All information entered on this website will only be used in the fulfilment of your order. Your personal data will be kept securely and will not be sold or redistributed to any third party.



    Disclaimer

    "Minecraft" is a trademark of Mojang Synergies AB. "CubeCraft Games" is a trademark of Digital Tree Media Ltd. CubeCraft Games is not affiliated in anyway with Mojang Synergies AB. All product and company names are trademarks(™) or registered (®) trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. All specifications are subject to change without notice. Digital Tree Media is a company registered in England and Wales, Company Number: 08979146, VAT Number: GB213841137. Registered office 21 Broad Street, Bury, BL9 0DA, United Kingdom.
     
  7. LordAgame2013

    LordAgame2013 Member

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    Send an email to sales@cubecraft.net I once emailed them because I didnt recieve my iron rank and they helped me.:):):)
     
  8. zDutchie

    zDutchie Mod Staff Member Moderator

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    -locked (answer had been given multiple times)
     
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