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No diamond rank D:

Discussion in 'Tech Support' started by Ernie009, Sep 11, 2016.

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  1. Ernie009

    Ernie009 Member

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    Ok I bought diamond rank about an hour back, and no rank. Diamond is right now about $50 so it isn't cheap. If someone can help that would be great. I don't know if we even got the email or not.
     
  2. abfc2000

    abfc2000 Member

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  3. mateu9999

    mateu9999 Member

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    You could contact sales@cubecraft.net or just be patient it could be a Rank delay so be sure to relog every hour and if you dont get it after 3 hours contact them...
     
  4. Ernie009

    Ernie009 Member

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    Ok, but what if they never sent the email
     
  5. xFirelion

    xFirelion Member

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    They will send it absolutely if they don't be patient! :)
     
  6. Ernie009

    Ernie009 Member

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    Ok my dad sent an email, sending the credit card purchase number
     
  7. abfc2000

    abfc2000 Member

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    Nice. Now wait for a response. Normally you will receive one within 72 hours
     
  8. killerwild

    killerwild Member

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    As @abfc said, you should get a response within 48-72 hours of sending the email.
     
  9. Ernie009

    Ernie009 Member

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    Ok I got an email back, pretty much the payment wall ticket failed, and they sent a new one. I don't know if anyone knows how long THAT will take. Hoping to have the rank by the weekend
     
    Rainbowaffelz likes this.
  10. 1212hawks_

    1212hawks_ Member

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    Hmm well I think you gotta wait 48 hours to contact a staff if your email hasn't gotten a reply. So Try to be patient and if you haven't gotten a rank in 48 hours, contact a high rank admin :)
     
  11. Ernie009

    Ernie009 Member

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    I am really disappointed right now though. First it takes a week to get a rank, then everyone is telling me to wait 72 hours for an email.. Can't believe they took our money, why can they just give the rank?
     
  12. Rainbowaffelz

    Rainbowaffelz Member

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    The same thing happening to me got obsidian :(
     
  13. Rainbowaffelz

    Rainbowaffelz Member

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    Mine came in and I got my rank I wish the same for you
     
  14. Ernie009

    Ernie009 Member

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    Thanks! How long did it take? I purchased mine on my birthday, 9/11/16
     
  15. xTurtleOfficială…¤

    xTurtleOfficială…¤ Member

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    46-72 hours.

    @iLoveYouu lock?
     
  16. Rainbowaffelz

    Rainbowaffelz Member

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    Wow that long of a wait. 2 days for me
     
  17. RockBob4

    RockBob4 Member

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    I hope you get your rank. I wish you the best of luck!
     
  18. iLoveYouu

    iLoveYouu Mod Staff Member Moderator

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    If you've already sent an email to sales@cubecraft.net please wait patiently for a response. If you have any further questions feel free to PM me.

    Locked.
     
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