Java Cam Reply Longtime Supporter, Lifetime Rank — Why Am I Being Left Out?

[399k]

I have a feeling every legacy rank owner bought the rank with the expectation that the things they bought wouldn't be taken away. But the server shrunk so games were lost, now they add new games rather then even addressing the old games other then 'they won't be added' or something to that extent. And the fact that they had voting in the new games and now don't for months is a pretty fair reason to complain. If it was a mistake it should've been fixed from day one not months later leaving the legacy users to think they would get voting. I also know 90%+ legacy users wouldn't be complaining if new games were added on top of the new games and they didn't get voting because they would actually have the games they paid- some of them over a years worth of subscription for.

But we all know Cube doesn't care anymore, no matter how much low-effort damage control they try to do. Also to imply that what Cube is doing makes sense for any company is mental even while working for them. Also old ranks getting new perks 'on accident' is highly unlikely as to give old ranks new perks you would have to edit the old ranks so thinking about it, this whole old ranks losing perks could be seen as a ploy to advertise new features to legacy rank users which ended up wildly backfiring.

 

[S0UL]

Also old ranks getting new perks 'on accident' is highly unlikely as to give old ranks new perks you would have to edit the old ranks so thinking about it, this whole old ranks losing perks could be seen as a ploy to advertise new features to legacy rank users which ended up wildly backfiring.

Funny part is these aren't new perks they're perks we already had and they're saying it doesn't count because these are new games... the games are new not the perks and somehow that means we cant have them?

 

[Ruisedeer]

Also old ranks getting new perks 'on accident' is highly unlikely

Yeah, I was able to vote on POF for at least over a year, and now they're telling me it was never supposed to be that way?? That seems incredibly strange

 

[kopo]

I do not understand the point of the thread, no. Noone lost anything they paid for and i dont think there is much room for complaint that legacy rank holders dont keep getting free stuff, there is no "right for free stuff"

You're in the wrong job if you don't actually understand the point of this thread.

And the overall messaging across most staff about this is issue is just sad. Saying that this change is fair and there is no reason to complain, when it just worsens the player experience for close to zero benefit to you.

Making the experience for players that have been active for years and also supported the server along that time worse doesn't feel like a good decision if you want keep them, and the whole community playing. if this is the way paying customers are treated, it definitely won't convince others to spend(waste) their money here.

Mod replying to all the backlash with just "should have read the TOS" as "feestja" replied in discord is just laughable. If this is the way the staff team want to communicate with the community I don't see any possibility for cubecrafts success in the future.

Sure make changes like these if, for a very modest short-term increase in profit, you're ready to kill any momentum the java server got with the addition of POF. Turning the player count spiraling downwards like before and back to the slow death of the server that it's been on for years.

I don't personally even care about this update as I don't have a rank. Still having seen the way that you and the whole staff team talk about this issue just pisses me off. and I think that maybe seeing how most players have reacted to this update should get your brain ticking enough to realize why this is a bad change.

 

[S0UL]

Saying that this change is fair and there is no reason to complain, when it just worsens the player experience for close to zero benefit to you.

This is another fantastic point. They aren't even losing money on us being able to vote in one or two extra games. This just feels like the plan was if they devalue the legacy rank it will force members to get the subscription so they can get more money out of us, which is just underhanded, especially since the value of the subscription just isn't there. And maybe this isn't their reasoning at all, but we can't know that because they won't acknowledge the issue. Another angle I could take at this, just because I did frequently vote in POF, is that the majority of players in that gamemode were not happy with anything other than the default mode and I would frequently get a lot of hate (almost every game) because I was ranked and voting. So maybe they're trying to cater to the majority player base for this game because it's so popular, but that's still just bad business.

 

[_The13thDoctor_]

@S0UL wouldn't let me quote your first paragraph, but I was gonna make a thread on this, thanks for saving me some time lol.

The idea of a subscription rank on a low-activity Minecraft server has always been scummy to me. The benefits I payed for 6+ years ago should be as promised: "Lifetime." Forcing people to pay ultimately more than the original cost for less, in this case, to vote for ONE game is absolutely absurd. CubeCraft plain and simple doesn't care about their community, they demonstrate this time and time again over recent years by ignoring popular feedback and making terrible changes. They will never admit any fault and double down on things like this. By forcing legacy ranks, who helped get this server to this point with our support, to upgrade or just miss out is really sad. Another example of chasing hype and/or newer players and sacrificing the old community. Cube ultimately fails to see that by treating their older base of players badly like this will motivate newer players not to spend as opposed to getting them to buy ranks like they think. Even if it were Obsidian can vote and Iron/Diamond can map select I'm sure most would like it.

I do not understand this thread, claiming that permanent ranks lost perks is just false, they just dont get any new ones. Maintaining two rank systems at once when one is already deprecated makes no sense for any company

We had the ability to vote in this game for months, and before you claim it wasn't intentional how on earth does it go that long without anyone noticing? You are part of the QA team, your job involves testing features and finding and reporting bugs. How is it none of you noticed this to begin with? This is a result of negligence or incompetence, neither of which is fair to the community.

I do not understand the point of the thread, no. Noone lost anything they paid for and i dont think there is much room for complaint that legacy rank holders dont keep getting free stuff, there is no "right for free stuff"

If you can't understand the point of a feedback and discussion thread? Wow. Complaints aside, feedback is feedback and if that's how you want to treat it then this server has no sense of community or future. We aren't even asking for "free stuff" we want our original rank agreement to be respected and the mistake you let go on for months to be acknowledged and reverted as it's like teasing players and pulling it back when you realized you needed more money out of it.

You're in the wrong job if you don't actually understand the point of this thread.

And the overall messaging across most staff about this is issue is just sad. Saying that this change is fair and there is no reason to complain, when it just worsens the player experience for close to zero benefit to you.

Making the experience for players that have been active for years and also supported the server along that time worse doesn't feel like a good decision if you want keep them, and the whole community playing. if this is the way paying customers are treated, it definitely won't convince others to spend(waste) their money here.

Mod replying to all the backlash with just "should have read the TOS" as "feestja" replied in discord is just laughable. If this is the way the staff team want to communicate with the community I don't see any possibility for cubecrafts success in the future.

Sure make changes like these if, for a very modest short-term increase in profit, you're ready to kill any momentum the java server got with the addition of POF. Turning the player count spiraling downwards like before and back to the slow death of the server that it's been on for years.

I don't personally even care about this update as I don't have a rank. Still having seen the way that you and the whole staff team talk about this issue just pisses me off. and I think that maybe seeing how most players have reacted to this update should get your brain ticking enough to realize why this is a bad change.

This is so valid, it's even worse knowing how great CubeCraft was a few years back. If only they had the sense to go back to some of those values. Listening to community, updates feedback being collected before/after, respectful discussion, etc.

 

[Loskol]

This change doesn't really affect me that much since I only play Eggwars, but in my opinion people who paid for a permanent rank which has perk to vote on all gamemodes, should be kept that way. Even if the gamemode is new.

Also what if Cubecraft removes all old gamemodes in the future? Obviously we still have more cosmetics, bigger party sizes and more friend space, but it would make legacy ranks kind of useless, since I'd imagine most players who currently have a rank would not want to play if they can't vote on their favourite gamemode.

 

[S0UL]

Also what if Cubecraft removes all old gamemodes in the future? Obviously we still have more cosmetics, bigger party sizes and more friend space, but it would make legacy ranks kind of useless, since I'd imagine most players who currently have a rank would not want to play if they can't vote on their favourite gamemode.

It's already that way kind of with Lucky Islands. That used to be my favorite gamemode by far but now when I get on there's only like 20 people playing it. Even though I can still vote it's not a game that's active enough for me to play regularly and if I can't enjoy voting benefits on the newer games then the rank is essentially useless now

 

[ItsDavey_]

Lmao, all these years and most ppl of the staff team are still ignorant and living in their own world, making their problem, our problem and expect us to just 'deal with it'.

I do not understand this thread, claiming that permanent ranks lost perks is just false, they just dont get any new ones. Maintaining two rank systems at once when one is already deprecated makes no sense for any company

If you don't understand then why reply in the first place without a proper elaboration. In fact we did lose perks- especially if we wouldn't get any new ones. And as stated above by other members, we lost the perks of voting in POF (since it was possible before) even if it wasn't supposed to. Therefore it wasn't necessarily the community's decision to make you maintain two rank systems (correct me if i'm wrong)- and if it makes no sense, then why have it in the first place?

I do not understand the point of the thread, no. Noone lost anything they paid for and i dont think there is much room for complaint that legacy rank holders dont keep getting free stuff, there is no "right for free stuff"

Again, if you don't understand the point, then why reply and defend something you don't understand? Isn't it better to just ask instead of jumping into conclusions or make a better statement of why this thread is 'just false'?

Where do you even get 'right for free stuff' from? There is litterally no one asking or complaining about 'not getting free stuff'.

to make it a little simpler-
If voting for games is a PERK (legacy ranks) then it should still be a perk for new games, since it has voting options.

 

[Legowars10]

i dont think there is much room for complaint that legacy rank holders dont keep getting free stuff, there is no "right for free stuff"

The only problem with this is that as new Gamemodes come through and old games get phased out or outnumbered, (As most games do at some point) the rank becomes worth less and less until it practically has no value. And besides, long-time players that have supported the network for a long time are rare, and should be treated with respect, as they are the ones that got your network off the ground. Without them Cube would simply not have thrived and become the server it is today. Sure, Cube might not get as much money, but disregarding the original players does not make the server look good and might cause your long-time supporters to leave. While I agree that subscription-based Ranks would be fine here on out, The OG's who purchased the old perm ranks should still receive the perks that the subscription-based ones get.

 

[emptypandora]

Tbf the people who own this server arnt here. Most of the staff arnt paid and volunteer their time so I've some sympathy with that. But an old expression worthy of consideration: When you pay in peanuts, you only attract monkeys

 

[S0UL]

Hey everyone,

I only briefly searched for a thread discussing this, so if I missed something, please let me know.
I’ve been a CubeCraft player for years and purchased the Obsidian Lifetime Rank back when it was advertised as the highest tier with the most benefits. The features that mattered most to me were flying in lobbies and the 3x voting weight on maps and gamemodes.

Recently, I noticed I wasn’t able to vote in the newer Beta Games — specifically Pillars of Fortune (PoF) — even though I had been able to vote on it for several months. I submitted a support ticket and was told this is “intended behavior,” and that Obsidian (and other lifetime ranks) no longer apply to new games going forward.

I’m honestly pretty disappointed. Voting power was one of the main reasons I bought Obsidian, and being excluded from new content means I’m getting less and less value from what was supposed to be a one-time lifetime investment.

I completely understand that the server is moving toward a subscription-based model — and I know that servers need to evolve to stay alive — but removing perks from longtime supporters in order to push subscriptions feels pretty bad. There’s got to be a better way to handle this.

To be clear, I can still vote in the games that were available when I bought the rank — this issue only affects the newer Beta Games. But it’s worrying to see that shift, and it feels like a step toward making lifetime ranks less and less meaningful over time.

Has anyone else run into this or feel the same way? I’d really like to see a solution where those of us who invested in the server early on are grandfathered into Beta Game perks, or at least offered some form of compensation if that’s not possible.

Update to this: I seem to have lost my ability to fly now as well lol. I still need to submit a bug report but actually insane. Gonna assume it's from the bug that's happening on the server

 

[Camezonda]

Hello,

Thought I'd chime in here. So as announced in October 2023, we changed to a subscription-based model to provide a better flow of revenue for the Java network. This also meant that 6 ranks were merged into 3: Iron, Diamond & Obsidian. All perks at the time of the conversion would and have still retained to the legacy ranks.

Now we introduced new games, such as Pillars of Fortune & BedWars, and at the time, we decided to give these perks to just "Iron, Diamond & Obsidian" ranks, which also meant Legacy ranks at the time. This was intentional, but temporary, until we made changes to our permissions and rank handling system. Legacy rank perks for BedWars & Pillars of Fortune, were never officially announced nor were they stated on the store when lifetime ranks existed (which also makes sense because BedWars & PoF didn't exist back then). A couple of weeks ago, we made changes to our permissions system, which made it easier to decide if Legacy or Subscription ranks have specific perms. So we decided to only give Legacy ranks, the perks they had when buying the ranks, which meant access to content/voting after were removed.

So this has caused an issue of assuming entitlement of the perks in the new games, which again, were never stated to be official perks for legacy ranks. They were stated to be Subscription perks, as mentioned on our store page. Now we understand that this has caused some confusion, and we're sorry for that. Going forward, new games, perks and voting will only be added to Subscription ranks, not legacy. As mentioned, maintaining two rank systems is not sustainable or financially appropriate.

As a business, it wouldn't make sense for new content and perks to be added to legacy ranks. These new perks would be why legacy rank holders want to get a subscription. We would still like to monetise legacy rank holders too. We, of course, are incredibly grateful to all of the community members who purchased a lifetime rank back in the day; you still have access to the perks that you bought at the time of your purchase. When ranks were converted in 2023, we wanted the least impact; users kept their perks, and some were even upgraded!

I will lock this post now, as it has an official reply, and hopefully covers the main points from the original post.


Thanks!
Cam :)