I lose my rank

[DanyDuende]

Hello my nickname is DanyDuende on minecraft. and i was rank Obsidian. and I bought my rank obsidian. and i losted. puedo tener mi rango devuelta?. i was rank youtuber. and right now i have rank stone. whats wrong??

Can someone can help me please? :D thanks

 

[Cynamooo]

Please send an email to sales@cubecraft.net or start a conversation with @Joe Henry for any store related problems. They will try to reply within 48-72 hours.

Edit: Thanks to Spyro, I now know the exact problem, because I was a little bit confused. If you just do what Spyro and I said, you should get your rank back very soon.

 

[Ellie Williams]

It could be you lost your rank because the last video you uploaded on YouTube playing on Cube was 1 year ago.

Yes, CubeCraft checks your channel every 3 months to ensure activity. If you are inactive, your rank will be removed.

 

[Spyridon Agnew Dragon]

Please send an email to sales@cubecraft.net or start a conversation with @Joe Henry for any store related problems. They will try to reply within 48-72 hours. Make sure to give enough evidence and information. You were first talking about your Obsidian rank, and than you were talking about a YouTube rank. It could be you lost your rank because the last video you uploaded on YouTube playing on Cube was 1 year ago.

Yes, CubeCraft checks your channel every 3 months to ensure activity. If you are inactive, your rank will be removed.

Neither of you see the issue i think, what hes saying is he had obsidian then got the youtuber rank at some point he lost it but instead of getting the obsidian rank back it gave him stone instead @Joe Henry

 

[Cynamooo]

Neither of you see the issue i think, what hes saying is he had obsidian then got the youtuber rank at some point he lost it but instead of getting the obsidian rank back it gave him stone instead @Joe Henry

Omg you're right, now I see it. Thanks!

 

[Geert Wilders]

as you issues with you rank send an email to sales@cubecraft.net

 

[Joe Henry]

Hello,

To help you out further I will need the following transaction information which can be found in the email receipt you received from us after your purchase;

- Transaction ID (This usually starts with a B or a W. It is not the transaction ID on your card statement).
- Date of purchase.
- Minecraft username.
- Email address entered at checkout.

Send this to me via private message.

-Locked