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I didn't receive my rank yet!!! it is already paid! HELP.

Discussion in 'Support' started by FlashNickx, Nov 30, 2016.

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  1. FlashNickx

    FlashNickx Member

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    Hi,

    My nickname on minecraft is : Niickx.
    YES, I ALREADY SENT AN E-MAIL TO SALES@CUBECRAFT.NET AND THEY ANSWERED ME...
    But they just asked for the confirmation number, i sent the numbers that i received on the e-mail from paymentwall.
    The problem is that Sales@cubecraft didn't reply the email again and i don't have my rank yet.
    I am very worried because in my country (Colombia) the currency GPB is very expensive so i waste a lot of money in that and i don't want to lose it.

    Can somebody help me?

    (sorry, i am very concerned)
     
    Last edited: Nov 30, 2016
  2. Extrax | No Excuses

    Extrax | No Excuses Member

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    Please be patient and wait, Cubecraft has had a lot of people buying ranks since Black Friday and Cyber Monday. They should answer soon and if not I recommend to send another email. :)
    @Orangeric88, @FadedRoses, @CyanYellow or @CARDAN16 can you explain this better to him and lock? Thanks
     
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  3. Deedselele

    Deedselele Member

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    Yeah i agree, @FlashNickx this should hekp, but give credit to TBNRSexyDoritos for this :)
     
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  4. FlashNickx

    FlashNickx Member

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    Thank you so much for your answer!! It is just my concern about my money ...
     
  5. xx_360noscope101

    xx_360noscope101 Member

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    Also, please note that it may take 2 days up to like 2 weeks for them to reply. As TBNR said, there were a lot of problems in the shop because of the sales so you may have to wait a little bit more. Don't worry as they will get to your email and get the rank that you bought. :)
     
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  6. zRinne

    zRinne Sr. Mod Staff Member Sr. Moderator

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    Going to lock thread as it has been answered.
    If you have more questions regarding the issue, please feel free to private message me and I can go into more details.
    Thanks those who replied, really helpful ♡
     
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