HELP ME!!!

[epicmomergament]

I bought a rank and galloween loot boxes on a account that i dont want them on! I have the reciept on mail and all of that, is there any way for you to help me with this?? I forgot to switch the account on the store website...

Would be so happy if you could help me out :D

 

[CraftCreatures]

I think you have to send an email to sales@cubecraft.net ;)

 

[epicmomergament]

I think you have to send an email to sales@cubecraft.net ;)

what do i write to them? Do i just like copy the text from this thread?

 

[CraftCreatures]

what do i write to them? Do i just like copy the text from this thread?

The wrong IGN and the right IGN and what exactly happened. Maybe also add evidence that you paid for the rank and the lootboxes.

 

[Dutudy]

You need your Transaction ID from the email you got when you bought it and tell them what username it should get changed too.

 

[Elenahh]

Hey!

As said above, please contact sales@cubecraft.net for store related issues. Provide useful information in your email, such as your transaction ID. If they are unable to transfer the purchased items, you will still have the ability to request a refund and then purchase them once again, but on the correct account. So, no worries, they will definitely help you fix that issue.

If you have got any more questions or issues, feel free to contact me or another staff member. We would be very happy to help you out!
- Thread locked.