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Buying rank(Sorry that's an invalid Minecraft Username.)

Discussion in 'Tech Support' started by Lupsutin, Nov 25, 2016.

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  1. Lupsutin

    Lupsutin Member

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    I try buy rank and always say this: Sorry that's an invalid Minecraft Username. My ign is lupsutin and i speel it corectly.
    I want buy gold rank nooowwwwwww =)Help meeeeeee =)
     
  2. RUSSIAN

    RUSSIAN Member

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    Same problem..
     
  3. Legendary Spyro

    Legendary Spyro Member

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    *spell* also have you ever changed your ign before?
     
  4. Lupsutin

    Lupsutin Member

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    I have same ign always =) (sory my bad english) =)
     
  5. Legendary Spyro

    Legendary Spyro Member

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    Your not the only one with this problem ive seen a few others complaining to

    Staff already is aware about the problem
     
  6. Lupsutin

    Lupsutin Member

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    Now i am stuck in the PaymentWall.Money its gone at bankaccount. I send email at sales@cubecraft.net =(
     
  7. Zombiepower

    Zombiepower Member

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  8. MooTa_YT

    MooTa_YT Member

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    try to buy with subway giftcard then :D that should work
     
  9. Lupsutin

    Lupsutin Member

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    I think those not selling in finland =D
     
  10. xx_360noscope101

    xx_360noscope101 Member

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    First if you have an "Invalid Minecraft username," try restarting your computer.
    If your payment with a credit card does not work, please check you e-mail as
    there should be an email asking if you know about the purchase. Once you alert them
    that it's you, your payment should go pretty well.
     
  11. Lupsutin

    Lupsutin Member

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    I dont get any email. Only payment 20.63€(gold rank in Euros) is charge my bank account.
    I fill cradnumber;name,cvc,post code. Then i press purchase.Then come that grey loading circle and it stuck there, i wait about 30 min and nothing happening.
    I want my gold rank :,(.......
     
  12. Mighty_Pig

    Mighty_Pig Member

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    Same problem I buyed 10 minutes ago and It worked but now its not working any more
     
  13. iSavageSardine

    iSavageSardine Member

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    I upgraded to diamond today everything is fine and working @CyanYellow @FadedRoses can you help this person please
     
  14. Chimp

    Chimp Member

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    sales@cubecraft.net

    Send an email to the above address explaining your problem. They'll resolve it for you :)
     
  15. xXTheCreepyBoyXx

    xXTheCreepyBoyXx Member

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    Same..... Is Mojang...
     
  16. Legendary Spyro

    Legendary Spyro Member

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    Sounds like theres lag involved, heres something to be aware of,

    Sales dont happen often at all on some servers, (the archon only has server wide sales only 1-2 times a year [summer kickoff and black friday] as an example) but as for cubecraft there might be lag as ranks are being widely purchased, because it has to process so much at a time it may lag it also dosent help if theres lag on your end as well, a good idea is to close all other browser tabs you dont need that can lag your internet as well
     
  17. Lupsutin

    Lupsutin Member

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    Somekind email confim at least? About that payment

    I sent email about 2hr gone (sales@cubecraft.net)
     
  18. Chimp

    Chimp Member

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    Give them up to 48hrs (I believe) for a response.
    Given that there is the sale on, they are probably quite busy at the moment.
     
  19. JesperGeakko

    JesperGeakko Mod Staff Member Moderator

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    We're aware of this, issue will be fixed as soon as possible. Thanks for bringing this up though! :)
     
  20. johncoles

    johncoles CEO Staff Member Owner

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    There was an issue with validating usernames with Mojang (popular day on our store yesterday). Also please note that your ranks do take a while to be assigned depending on your payment method. Credit/Debit Cards are usually quicker than others. Bank transfers take the longest.
     
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