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Tried to get Gold rank scammed twice

Discussion in 'Tech Support' started by Mcboss555, Aug 17, 2016.

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  1. Mcboss555

    Mcboss555 Member

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    Hello my username is mcboss555 I have previously purchased the gold rank for your server using your service Paymentwall, but when I purchased it Paymentwall said "Error please try again" I had gone thru this procedure twice and two errors appeared. However when I looked into my bank account it had said that they payment had gone thru twice.
     
  2. Donald Trump

    Donald Trump Member

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    Contact sales@cubecraft.net with rank issues. You'll get a reply within 72 hours. Start a conversation with me if problems persist.
     
  3. zRinne

    zRinne Mod Staff Member Moderator

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    How long has it been since payment? It can take up to 10 minutes to process the rank.
    If you still haven't gotten your rank please email: sales@cubecraft.net
     
  4. Mcboss555

    Mcboss555 Member

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    It has been about 2 weeks I had previously contacted sales@cubecraft.net but then they redirected me to Paymentwall representatives, and they told me to make a account and click the "Help" button. I did so and nothing happened.
     
  5. Mcboss555

    Mcboss555 Member

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    Also if you need some kind of proof of purchase I can pull up my bank statements proving this transaction.
     
  6. zRinne

    zRinne Mod Staff Member Moderator

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    Don't link it here, if they haven't respond then you could try emailing them once again.
    If they still do not respond, we can try looking into it.