The time to get a reply on your report is always different because it is always different how many staff members are available at the moment to handle reports. Don't worry your report will be handled you just need to be patient sometimes. Older reports usually get handled first. Your report can get handeled the same day as you made it but sometimes you need to wait a few days or a week. Staff members are trying their best to handle the reports as fast as possible, just wait and your report will be handled soon!:)