- Making Helper a learning trial instead of considering a Helper a fully experienced staff member. This includes hiring more Helpers. If it's a learning trial, it also means that mistakes will be made. There will be people among the hired Helpers, who aren't capable of being Helper. But there will mostly be people, who are ready to be trained for Moderator. These people might not be perfect Moderators yet, but that's 50% of the Helper rank imo. Finding out if the person is capable of being a Moderator. If they aren't, they could be demoted. If they are, they can be promoted to Moderator. This system would at least give more Helpers, which would cause more connection with the community, more moderation etc.
- Making the Helper role a rank, instead of a trial. This might be the opposite of my first point, but this does help against the lack of staff members. Right now, the Helper role is a trial, to become Moderator (at least it's supposed to be). Like I said, CubeCraft considers a Helper a fully experienced staff member. But, there are currently only 3 Helpers. So I came up with an idea. What if we made the Helpers take over some tasks of Moderators. Moderators are quite busy overall, so Helpers could do some stuff for them. Like moderating Ingame, and in Discord. This would give more use to the Helper role. Ofcourse Helpers won't be able to answer all questions, which is why Moderators should assist & watch over them. Moderators would have more time for /report reports, which will reduce the amount of automatically closed reports.
If there are two Admins, one dedicated to Helpers (reviewing applications included), maybe that Staff Manager could also give feedback to applicants. I know this isn't possible right now, as it's too much work. But if the person who gives feedback doesn't have to do manage Moderators, it should be able to give feedback to applications. Ofcourse, reacting to every application won't work. But, reacting to the ones that stand above the others would be useful. These people didn't make it, but they were close. If they were told what they had to change, it would improve their next application.
I'm sure there are some flaws in these systems. But I think we can work that out as a community.
I've asked others for their opinions. Everyone has it's own opinion, but we basically all agreed on one thing: something within the Helper recruitment has to change. There were also people who did think it should stay like this, just saying. But, since this is a critical thread, I decided to only quote the ones who had some improvements for the Helper recruitment. Know that we all have respect for the current system, this is not hate or something like that, these are just some improvements (according to us):
Helper recruitment has been made too difficult. Members basically have to be fit for moderator already, even before becoming a helper. When Tacos lowered the requirements about two years ago, I basically didn’t see the reason why. People with a couple forums messages (under 500) shouldn’t be accepted, but at the same time they shouldn’t be too harsh. Some people are very qualified for the Helper rank. It’s for a reason a trail before becoming Moderator. People that definitely should get a chance of becoming helper in my opinions are the ones with:
- Five months forums activity. The activity is important. Almost every day online.
- 300 reports at least.
- Properly speaking English
- Posts on the forums have to be mature. Having a childish discussion can happen, but constantly fighting with others is a no-go.
- According to the chat filter hasn’t been swearing for 4-6 months. Filtering out the ones that the chat filter registered but aren’t swearwords
- Last punishment more than 6 months ago. If there are more than 5 punishments it’ll have to be 1 year (not counting the warnings).
One thing that is also important. If these members do not apply for helper, helper recruitment-team or Animal should ask them personally to come join the team.
- Five months forums activity. The activity is important. Almost every day online.
- 300 reports at least.
- Properly speaking English
- Posts on the forums have to be mature. Having a childish discussion can happen, but constantly fighting with others is a no-go.
- According to the chat filter hasn’t been swearing for 4-6 months. Filtering out the ones that the chat filter registered but aren’t swearwords
- Last punishment more than 6 months ago. If there are more than 5 punishments it’ll have to be 1 year (not counting the warnings).
One thing that is also important. If these members do not apply for helper, helper recruitment-team or Animal should ask them personally to come join the team.
Recruitment team has the wrong attitude. If I recall correctly, StorySays (or an other member of staff) said (somewhere, im not too sure where) that the recruitment team pretty much has the opinion literally every hired Helper must become mod otherwise they'd fail. In my opinion, this is sort of nonsense. Even if it takes 6 months before a Helper is Mod, a staffer is a staffer. Next to this, I think they're being to strict. Me and some other people could be a good staff member (and I'm sure some of us applied) yet we have not received anything. They should either become less strict or give feedback instead of ignoring the application; this could come over as demotivating; ''why would I waste my time on a server if they don't care about what I do".
I think they need to ask certain players if they would be interested in joining the staff team. Another possibility is recruiting more helpers to see if they would be a good staff member. Nobody is perfect and I think more players deserve the chance to prove that they are worthy the job. It is okey to make mistakes as a Helper. That's why we have this rank. I did make some mistakes and I learned from those. So I believe in the process of improvement and I hope that the recruitment team follows my idea.
We all know that CubeCraft is understaffed. They lowered the requirements, but are still searching for too much quality. They should see helper as a testing period/role. If you are suitable, you should get promoted to moderator. If not, you get demoted to member. As it is now, they search for "perfect" members, which is really hard to find. Of course, it needs to be a reliable member. Basically, no one is perfect from the start. I'm pretty sure someone who's not "perfect" from the start, can reach the same level as someone who is. We all learn new things every day.
Yeah they could be less strict, as I have said in the forums already, helper doesn't have any real power, so giving more people helper wouldn't hurt much, and if they misbehave they can just be demoted
Yes, Cube is looking for too much quality right now, I think they shouldn't be doing that and be a bit more open. Choose people who fit the requirements and then they can learn the stuff from a Mod who do knows the stuff. Keeping the quality this high, will probably result in a longer period of a low amount of staffs. Let people learn from other people and the mistakes they make, that's the key to succes.
I think that Cubecraft is a little bit too strict in recruiting new helpers Wit the current application form which is in my opinion only statistic-based, I think that you can't really see if someone is suited for the helper function or not. I think Cubecraft should invite almost every application that meets the minimum requirements, except if there is something that disqualifies them from becoming a helper so you can have a better look at the applicant's personality and their abilities to perform the function as a helper. I also think that if you are not sure about an applicant, you can ask them they would do in certain situations or give them a chance as a helper. I understand that you are mostly searching for helper/moderators that speak languages that or not currently in the staff team, but if you look at the Dutch moderators, we currently have 5 dutch moderators and 1 helper. If I submit a Dutch report, it takes 1-7 days to get these reports handled (Yes, it did happen that it took a week to get a Dutch report handled). If I'm playing on Cubecraft, at least 40% of the players seem to be Dutch so I think that Cubecraft should also recruit more helpers in the languages that play a lot on Cubecraft, this also applies to Spanish and Swedish I think.
There were some more people, who wanted to share their opinion, but I think this would be enough of a statement. Leave your opinion in the comments please.
Please do remember, this is anything but hate. The staff team of CubeCraft is doing an amazing job. Especially to AnimalTamer1, this is anything but hate to you. You're doing an amazing job, we couldn't have done it better.
I'll be tagging the people, who I think, are able to change stuff, and I'd like to hear the opinion of you guys. @AnimalTamer1 @Younisco @Camezonda @Capitan
Big thanks to @FranKEANUstein for helping me with some stuff, and a big thanks to @Marieke2001 , @SpookyMan13 , @Fisktratt , @Waterguy_12 , @Ducky Jr and Anonymous1 for sharing your opinion.
Let me know what your opinion about this subject is. Both negative and positive comments are appreciated!
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