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trying to get lapiz rank

Discussion in 'Tech Support' started by Demiano, Aug 9, 2016.

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  1. Demiano

    Demiano Member

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    so ive been trying to donate to get the lapiz rank. i got all the way to putting my credit card rank and it said it failed to validate my card?

    so i decided to make sure it was still active by buying something else somewhere else by buying starbound off steam, and it worked, so the card is still functional

    i put my info in over and over so my only assumption is that there is something wrong with your website.

    my card is a Visa Vanilla One gift card i got from a family friend. it had $100 on it before i got starbound but your website doesnt like it.

    is there an alternate website that i can pay through like paypal or something? or is there something i did wrong otherwise?
     
  2. AnimalTamer1

    AnimalTamer1 Member

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  3. LilNugget

    LilNugget Helper Staff Member Helper

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    Last edited: Aug 12, 2016
  4. BanBoy

    BanBoy Member

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    I hope you'll get your lapiz rank! :)
     
  5. Demiano

    Demiano Member

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    just wondering what i should expect. is there a secret thing that can ONLY be accessed by emailing them? are you basically trained to direct all financial questions to an email that takes at most 3 days to receive a response from? what if the sale were to go off by the time you responded to a person? does that mean they are expected to pay even more now or will there be an exception to the thing?

    furthermore, i dont think this is answering my initial question, it basically says "go ask someone else" which isnt an answer.

    saying something more along the lines of "the only people who can possibly help you are found here:" makes it seem better, and at least in my scenario would convince someone more that they need to do this and hope it works other than the "oh joy. i got the generic dismissive answer that tells me nobody cares about my question." feel that comes from you just ushering me off to the lands of potentially week-long conversations while trying to make a deal. (at least, thats the assumption im making from the general mood written into that sentence. after all, you just said it takes at most 72 hours for a response. what if it ends out being a full conversation? will it take 3 more days for the next response?)

    idk. i just feel in general there is a better way to deal with the situation rather than making the consumer who is trying to support the server feel like his concerns dont matter. try putting a bit more emotion into the reply maybe?

    that being said, i probably ranted on a bit too long in this post and then went on about way too many things im not even sure i'd care about if i wasnt the person in the situation.

    i already sent the email and im awaiting a response.
     
  6. Nikooo

    Nikooo Helper Staff Member Helper

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    Lot's of people send emails every day with the same concerns. They will reply when they can :) Also I'm sure the sale will still be open.
     
  7. Demiano

    Demiano Member

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    given that i sent the email at "Mon, Aug 8, 2016 at 9:26 PM" its been about 2 and a half hours over the 72 hour mark and i havent heard of anything yet.

    is there some big things going on in cubemail land? like, has a sudden burst of people people also have the same or similar problems? if they just decided it was best to deal with the overall situation instead of each individual person, then the least they could do is respond with a generic "due to all the sudden donation problems, we have decided to keep look into the situation and fix whatever problem there is. we thank you for your patience" or whatever.

    but since i didn't get one of those, either the server just didnt think people would get annoyed and eventually give up on attempting to hand them money, or they just do what i expected, which was the "help line" that was really just an empty void. like the proverbial trash can labeled "suggestion box".

    it is most likely just an unfortunate series of events and im probably being too hard on the server. it does alot of work, and its a good server. i'd like to know at least if there is anything to do to fix this? i am DETERMINED to hand you my money.
    [​IMG]
     
  8. Kingstoyou

    Kingstoyou Member

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    I was having the same problem. I believe Visa Gift Cards cannot be authorized on this server because these prepaid gift cards only work in the USA. This server is based in the UK.

    If its not this, then I have no idea why Vanilla Visa Cards are not a payment option
     
  9. CeleDoesn'tPlayz

    CeleDoesn'tPlayz Member

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    The easiest way to buy your rank is if you have HSBC Credit Card, it is fast and I got mine within NO TIME. It seems legit @Ryann
     
  10. Demiano

    Demiano Member

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    99% sure that this is really just a baseless ad for HSBC. you didn't give a reason for why it's easiest for that specific card. or why it had to be a credit card. you just say its fast.

    first of all, how do you know i can get one? you're assuming i can actually get a credit card. you just assume my age, unless i accidentally put it somewhere? i don't see it.
    second of all. i don't want to get a credit card. they usually lead to trouble if you're not careful, and knowing me i would not ever be careful.
    third, is i stated, i have the money on a GIFT CARD, not on me. I'm not sure if i can do financial transfers seeing as i DON'T EVEN HAVE A BANK ACCOUNT. and its a no fee card, so i think i can literally just buy things online with it? I'd have to look into that.
    fourth, don't i have to like, pay for the card and wait to either get it in the mail or go get it myself? that seems like it would be faster than this, sure, but I'll literally only use it once and it'll be obsolete since pretty much all of my other online transactions can go through this gift card i have here.

    overall, i fail to see any legitimate reasons that i should get one, or any reason for you to suggest one to me seeing as most of this information is an assumptions of me in general. don't make assumptions. when you assume you make an ARSE out of YOU and ME. (ARSEYOUME).

    side note,
    i can understand the whole UK not US thing but shouldn't this server have some way to connect to American stuff? paypal works perfectly fine for most of the other servers i see.
     
    CeleDoesn'tPlayz likes this.
  11. Kingstoyou

    Kingstoyou Member

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    I do believe they had PayPal before but had it removed because apparently players were abusing it, possibly chargeback abuse. Not exactly sure of the exact reason.
     
  12. CeleDoesn'tPlayz

    CeleDoesn'tPlayz Member

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    People got refunds when they still kept the rank.
     
  13. CeleDoesn'tPlayz

    CeleDoesn'tPlayz Member

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    I also don't, I only have $25 in my credit card (Isn't really mine), and I used HSBC, I'd take a bet your Wi-Fi is bad or the computer is lagging, or it is your Gift Card, they don't really work properly. The specifications of my card is just simply the normal one. The easiest cards are the ones based from the UK.
     
  14. _xShadowZX

    _xShadowZX Member

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  15. Demiano

    Demiano Member

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    yeah, i read the "instructions" and all i saw was 1 paragraph that was the server bragging, 1 paragraph stating what that i can change my currency if i want, and 1 paragraph that states that prepaid, debt, and credit cards are available options.

    looking at the card, it is in fact a PREPAID card and a VISA card, as stated above in literally the first post. and those dont seem to be working.


    so im glad we've re-established that redirecting me to someplace else for my problems isnt actually helping at all and i need someone to help me in a more hands-on approach. just to be certain, i want to make sure that telling me to get something else is not going to work either, since as i previously stated, I CANT.

    so if there is nothing you can do just up and say it so i can move on with my life and we can let everyone know that the Visa Vanilla One Prepaid Gift Card is not a valid option to pay with. ever.
     
  16. CeleDoesn'tPlayz

    CeleDoesn'tPlayz Member

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    Did they say that your card was invalid?
     
  17. Demiano

    Demiano Member

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    the answer for that is conveniently found in the first post.
     
  18. Kingstoyou

    Kingstoyou Member

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    The answer to your problem is conveniently found in my first post.
    ~ A reply from Paymentwall after I asked why VisaGiftCards wasn't a payment option.

    "Payment systems are determined by the country and website that you are trying to pay for. On our payment page, you get to choose the available payment method that will show up on your screen and you will be guided on how to complete the transaction."
     
  19. Kingstoyou

    Kingstoyou Member

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    So no. Visa Vanilla One Prepaid Gift Card is not a valid option to pay with. ever.

    /> unless CubeCraft decides to puts PayPal back in play.
     
  20. CeleDoesn'tPlayz

    CeleDoesn'tPlayz Member

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    That means CubeCraft Games' Store doesn't accept the prepaid cards/gift cards.