they toke away my obsidian rank :,c wtf

[Alejandrahuwu]

hi so today i went to check my email and i noticed it was from xsolla and it tells me some
Xsolla is proud to do business in a trustworthy fashion 100% of the time
We have refunded your purchase number *************
rom 10/14/2019. Usually it takes 1-3 business days to process the credit. In rare cases, it could take up to 30 days.

Do not hesitate to contact us if you have any questions.

Enjoy the Game™, Xsolla Team i went to see and i dont have my obsidian rank anymore what does this means? :,c and the credit card they use to give back the money is not avalaible i lost everything :,c

 

[Keanu]

Usually it takes 1-3 business days to process the credit.

also, this is a Xsolla related issue and not a CubeCraft related issue. If you’ve got any other questions regarding this issue, contact Xsolla support.

 

[Alejandrahuwu]

also, this is a Xsolla related issue and not a CubeCraft related issue. If you’ve got any other questions regarding this issue, contact Xsolla support.

i conteacted xsolla then paypal and they all toll me to contact the seller now what?
they toll me this : Only merchant will have an option to issue you refund.
o get in touch with the seller and request for transaction ID if the refund is initiated.

 

[Camezonda]

Hey! Looking at your account, you did have Diamond and Obsidian, but you didn't refund it... you decided to chargeback the purchase. When you chargeback a purchase, all ranks are removed from the account. You could have emailed our support to solve the issue. To continue this situation, please email sales@cubecraft.net.

Thanks! :D
Locked.