plz help

[Alejandrahuwu]

@salescubecraft refunded the money but i didn't want to i want my rank back i have talked to cubecraft , xsolla,paypal
and they toll me that was because i wanted my money back i didn't say that i said that if get ban permanently and if my appeal gets denied i would loose my money and in that case want my money back but i don't want my money back right now i want my ranks back :mad: i had diamond to obsidian.

 

[RickDeKlomp]

If I understand you, you got your money back. So if you still want the rank, you could buy the rank again if your appeal gets accepted right?

 

[Alejandrahuwu]

If I understand you, you got your money back. So if you still want the rank, you could buy the rank again if your appeal gets accepted right?

dude im not sure if i got the money because the credit cards i used to buy the ranks got cancelled

 

[Keanu]

It isn't that hard to listen to Camezonda's instructions, is it?

 

[Alejandrahuwu]

i email them and they toll me this
Hi there

If you are banned on our Java or Bedrock networks, please submit your appeal at https://appeals.cubecraft.net/

Are you seeing a blocked connection message? To find out more about that click here: https://cbecrft.net/blocked

We are unable to help you with bans or blocked connections on this platform, we can only help you with the store, sales or general inquiries.

If you wish to discuss your ban, or your appeal was denied, please get in touch with a community staff member via our Forums or Discord server. They will show as “Moderator” on these platforms.

Forums: https://www.cubecraft.net/
Discord: https://discord.gg/cubecraft

Was your issue not about a ban or blocked connection? If so please reply to this message and a customer support agent will respond as soon as possible.

Thanks,
The CubeCraft Team

 

[Keanu]

You probably made a mistake with describing your issue, you could link include a screenshot of Cam's reply in the email.

 

[Alejandrahuwu]

You probably made a mistake with describing your issue, you could link include a screenshot of Cam's reply in the email.

explain me that i dont understand what to do

 

[CraftCreatures]

explain me that i dont understand what to do

When you email sales@cubecraft.net, you can add a picture of what Camezonda said in the thread.

 

[Alejandrahuwu]

When you email sales@cubecraft.net, you can add a picture of what Camezonda said in the thread.

ok thank you so much