Minecraft PC IP: play.cubecraft.net
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Camezonda

Release Manager/Team Ops 🏳️‍🌈
Team CubeCraft
💙 Admin Team
Jul 23, 2015
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Hey! Thanks for taking interest in reporting a bug for our Bedrock or Java network!

We will normally test our games thoroughly before release, however, with a large group of team members, some bugs may be uncommon that they won't appear until there are thousands of players playing at a time! Reporting a bug to us through these forms is one of the only few that we can identify and fix them accordingly!

Have you ever witnessed something that you think was not supposed to happen? Then this is likely to be a bug. Bugs can occur in all forms, issues and effects. The bug report section on our forums is meant for bugs that are being experienced on our own Minecraft platforms (Which are Bedrock and Java 1.19+). This guide has been made to show you what to do when you find a bug!

👉 To report a bug on our Bedrock network, please fill out this form.

👉To report a bug on our Java network, please fill out this form.


📝 Evidence

When finding and reporting a bug, we really need to have evidence. Without evidence, we are unable to reproduce nor forward the bug. Depending on the bug, you can either use screenshots or video evidence.

Screenshots can be used for bugs which are not experienced in gameplay, such as chat issues and missing blocks in maps.

When the issue does affect gameplay, such as getting teleported back when you do a specific movement or items not behaving like they should, we require you to have video evidence.

When you are doubting between screenshots or video as evidence, it’s always better to get video evidence!

🐛 Different types of bugs

Bugs requiring "/whereami" specifically or urgent attention

There are a few bugs which we handle differently from the others. These bugs you can forward in the #team-help channel on our Discord server ~ https://cbecrft.net/discord .

There are a few bugs which should be forwarded in #team-help, one of them being non-reproducible bugs. We need the /whereami output for bugs that are limited to one game and cannot be caused by a player, as they randomly happen, and you cannot make them happen.

Other bugs which you can forward are bugs that require immediate attention, such as the server (partially) being down. We do not need a /whereami for these situations. When forwarding a /whereami, make sure to include some evidence and information about the bug!



Reproducible bugs
Every other bug that does not require immediate attention or a /whereami output, can be forwarded through the forums. These bugs usually require a lot more information than the bugs you can forward on our discord, which is why we get you to answer the questions we give you and urge you to provide as much information as possible.


🧑‍🏫 How to report a bug

Reporting a bug is as easy as filling out a form! We'll ask you a bunch of questions that help us drill down the cause of the bug and what steps we'll need to do with processing the bug internally.

If you come across a bug on our Bedrock network, please fill this form!

If you come across a bug on our Java network, please fill this form!


🕘 After reporting + Types of Thread Prefixes

Once your bug report has been submitted, we will try to check the report as quickly as possible. Bug reports are usually checked within 1-3 days. If your bug report has the prefix open, it means that the report has not been checked yet. Below is more information about what our bug report thread prefixes mean!

In review - This means that the report has been checked, but we need more clarification from you or someone within our team to forward or reproduce the bug. We will always reply to the thread if we need more information from you. If we don’t reply, that means we are discussing the report internally.

Logged - This means that your report has been added to or is already in our internal bug tracking system, to be prioritised and looked at by a developer soon.

Duplicate - This means that your report has already been reported. This prefix can be applied with other prefixes.

Intended - This means that the bug/behaviour you're reporting is intended and is not an issue. This prefix can be applied with other prefixes.

Cannot reproduce - This means that the bug you're reporting cannot be reproduced on our side. This prefix can be applied with other prefixes.

Rejected - This means that your bug report has been rejected from being added to our internal tracking. It was most likely rejected due to a lack of evidence or information.

Fixed - This means that the bug you're reporting has been fixed. This prefix also be applied to duplicate reports.

Inactive - This means that the bug report has gone inactive, as the reporter has stopped responding.


Thank you for reading - we're excited to squish some bugs with you all!

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