Not ignored, just delayed. Our sales email currently is being sorted through, if they have requested for their Plus subscription to be cancelled, it will be cancelled. Please be patient. Let's not jump to conclusions, as usual.
Their subscription will be cancelled and it will not continue to charge them the next time their subscription would be due. If you cancel your subscription, you will not be refunded for the months you're still in.
The person she's talking about is banned. So if the email has still not been answered, and it's the next month, will the person get a refund, since he can't use his rank?
Hi, sorry that I just jump in this conversation but in my opinion you shouldn't take money from someone that didn't want to have the rank for another month. I think I might know who you guys are talking about, since they are banned. I know you guys don't do refunds, but if they still have to pay money for this month, even if they told you to sign them out for this month (July, [1/2]
, they shouldn't lose any money, since then you are at fault. (But, they should have told you that they wanted to sign out in June, otherwise they are at fault)
[2/2]
I don't think you guys are understanding the situation, the subscription has been cancelled, he will no longer be charged for a renewal. Some people are twisting words and making the situation look bad, when it's simply been dealt with and not what you think it is. No more charges will happen. Only one month of Plus was taken.
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