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morgabee

Member
Mar 19, 2021
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I have been muted for awhile, ever since I've started playing really. I've never said anything offensive or anything and it says I'm not muted or anything but I am. My friends nor other players can see my chats and it's really frustrating cause I play everyday but can't talk to people. Hoping to get this fixed as soon as possible. My gamer tag is morgabee and I play on bedrock. Thanks!
 

EnderKnightError

Well-Known Member
Jun 16, 2018
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319
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Australia
Looks like you are shadow muted here is some information explaining what a shadow mute it. I hope this helps

Shadow mutes are a type of punishment issued by Microsoft for chat-related behaviour. When you are shadow muted, your message will get sent but other players will not be able to see it. A shadow-mute will follow you between featured servers and Minecraft Realms.
Team CubeCraft is not able to help you with this form of punishment, as they are done automatically by Microsoft systems. The only way you can lift this type of punishment is by saying nicer things in chat - this will improve your reputation, and can result in the mute being lifted after a while.
Keep in mind that spamming things in chat (such as the alphabet) will not result in your shadow mute being removed - this is against CubeCraft rules, will worsen your Xbox reputation, and can actually cause the shadow mute to be extended, or even made permanent.
Shadow mutes are separate from Microsoft privacy settings, which can also prevent you from seeing chat or sending messages.
 
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