I think that there are some delays in responding at some times, which causes the person to wait for some time to get the information he wants or help. The point of my suggestion is to help quickly when the staff is not here or offline, bussy.
Discord Helper :
I Suggest adding a trained discord helper who helps while the main staff is offline or busy at a certain time.
This movement will help several of the community members to solve their problems quickly and don't let the member feel disinterested in his affairs.
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