rank emerald

Can i get a appeal for a perm mute on the server the one in 2017 got denied while it wasn’t me who was typing the appeal and got a perm mute by somebody who hacked my account ... or is it not possible to ever talk again with my emerald rank ? Or can i get a refund on my rank ?

I want to return it, I get the emerald rank. I'm doing something like that because I need a lot of money. My game name: xUmuTR