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i have buy gold rank,but i dont have get in game,so i have email sales@cubecraft.net and support@cubecraft.net. after about 48 hours,support@cubecraft.net have reply me. they tell me to give them,Transaction ID,Date of purchase and Minecraft Username. i have reply them, but they did not reply me

i have buy gold rank,but i dont have get in game.i have email to support@cubecraft.net,but no reply i have been wait 1 day mc username:lamkinwang