Emailing can take up to 72 hours, or you can talk to @Joe Henry
Minecraft PC IP: play.cubecraft.net
CubeCraft Games
Spyridon Agnew Dragon
_Rogue_Killer_
I've had the same problem, did you use a credit card? It may have been blocked by paymentwalls "FRAUD" detection, if so the only way you will
_Rogue_Killer_
Continued* make any payment go through is by canceling the payment and making it in CVS gift card or by using another method, once the credit card is blocked threre is no going back.
Vliegenier04
I've used a Paysafecard so I don't know why it went wrong...
Spyridon Agnew Dragon
It sounds like he says the whole payment went through so i think were beyond the fraud detector Rouge
Vliegenier04
Well, I've got a email from Cubecraft who verified the payment, but only in-game there' s no sight of an Emerald rank, only my old Diamond rank is viewable in tab...
Spyridon Agnew Dragon
It can take up to an hour to get the rank and as i said the email can take up to 72 hours for a reply or you can talk to Joe
_Rogue_Killer_
Has it told you anything? Usually when payments don't go through right away they never go through:/
Spyridon Agnew Dragon
Hmm thats strange try switching lobbies, i know theres a bug where ranks in some lobbies dont show properly
Vliegenier04
Well, Rogue Killer, the payment said the payment was right... It all seemed to be all right...
_Rogue_Killer_
Oh then don't sweat it if cubecraft confirmed it then you will be getting it soon ! Do make sure to send support an email with a photo of the transaction receipt :) hope everything goes through!!