1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Trouble with ranks...

Discussion in 'Bug Reports/Support' started by TheGamerJavi, Aug 19, 2016.

  1. TheGamerJavi

    TheGamerJavi Member

    Joined:
    Aug 19, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Gender:
    Male
    I have bought a Gold Rank today at 11:56 am I believe, and right now it is 7:18 PM as I am writing this, I have not received my Gold Rank n'or the e-mail with my information, I have emailed CubeCraft twice and still no reply, if any information needed to get my rank, reply saying so, I don't want my money going to waste.


    Thanks, TheGamerJavi.

    EDIT: SOLVED.

    Thanks to everyone that helped!
     
    Last edited: Aug 19, 2016
  2. Jordanzz

    Jordanzz Member

    Joined:
    Oct 20, 2015
    Messages:
    361
    Likes Received:
    149
    Trophy Points:
    43
    Gender:
    Male
    Occupation:
    I. Need. Something. To. Do
    Location:
    England
    Home Page:
    Emails from cubecraft can take a while because if you imagine the amount of people who email them in one day who are in the same situations as you they will have a lot of emails to get through, if you have emailed for support at sales@cubecraft.net you will eventually be emailed back but it will take a while to get the response.
     
  3. Orangeric88

    Orangeric88 Mod Staff Member Moderator

    Joined:
    Apr 22, 2016
    Messages:
    3,093
    Likes Received:
    803
    Trophy Points:
    113
    Gender:
    Male
    Occupation:
    -=-+EggWars+ -=-
    Location:
    Planet Orange
    Home Page:
    First check to see if your credit card provider actually took out the money. If they did take out your money, and you still haven't earned your rank, then try to email sales@cubecraft.net. They will aim to respond within 72 hours. If the translation was not taken out, then you can try again. If the problem keeps persisting and there has been no responce from Cubecraft, then you have to email payment wall itself.
     
  4. TheGamerJavi

    TheGamerJavi Member

    Joined:
    Aug 19, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Gender:
    Male
    Thanks! I will try your advice!
     
  5. JamesGamez

    JamesGamez Member

    Joined:
    Jun 16, 2016
    Messages:
    83
    Likes Received:
    9
    Trophy Points:
    8
    Gender:
    Male