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Rank Help

Discussion in 'Bug Reports/Support' started by massied, Jul 13, 2016.

  1. massied

    massied Member

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    i have been trying to buy the diamond rank but everytime i enter in my visa information it says that my card could not be authorized. I have checked the balance and made sure it was registered multiple times. Please help me. I have been wanting a rank for a while now. Thank you very much!
     
  2. Donald Trump

    Donald Trump Member

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    Contact sales@cubecraft.net with rank issues.
     
  3. zRinne

    zRinne Mod Staff Member Moderator

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    Make sure you have converted the currency and make sure you have enough money, some people forget to convert and assume they have enough.
    Also be sure that your card has been authorized (could call the bank to check if your card has issues ) or get your parents to help you - I got my own card when I was 18 and still have no idea how to use it.
     
  4. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    First contact sales@cubecraft.net

    If that doesn't work then as zRinne said, try checking to see if you have the correct amount listed. For diamond rank that would be $73.06 USD. The bank would automatically convert that in your currency. If for some reason you are eligible to purchase the item, I suggest you contact your credit card provider.
     
  5. massied

    massied Member

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    Yeah i have a 100 dollar visa card that i purchased at walmart. The only person that i can call is walmart. I tried and they did not help at all. I think something is wrong with the payment wall or something. I have been emailing cubecraft and payment wall and nothing the have recommended has helped. So im sure there is something wrong with cubecraft's store
     
  6. MrTokay

    MrTokay Member

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    The visa card may be the issue, but I doubt that.

    Make sure you put in the right info (credit card number etc.)

    Otherwise, do as BuildBuild said and contact the staff at sales@cubecraft.net
     
    Last edited: Jul 14, 2016
  7. massied

    massied Member

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    Well i have already emailed them multiple times. I know that the info is right bc it says it cant authorize my card. If it was wrong info it would say to check whatever section was wrong.