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Purchasing issue

Discussion in 'Bug Reports/Support' started by ThatGrimCreeper, May 22, 2016.

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  1. ThatGrimCreeper

    ThatGrimCreeper Member

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    Hi guys, im literally purchasing iron rank right now, i put in all my details and it took me to a page where there is a green bar that says "processing transaction", ive been waiting here for about 15 minutes and its gone no where, im unsure if i close the tab i will get charged and not get my rank. Ive clicked on support to try and get help from payment wall but there is no number to call or email to ask for help from. Please help me asap! Thanks
     
  2. ThatGrimCreeper

    ThatGrimCreeper Member

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    Ive just checked my online banking, its taken away the money (its not longer available), but has not charged me yet. Its weird, when i buy things online at first it makes the money not available (it will say my balance, and then next to it whats available and right now whats available is £12 less than my balance). Im really unsure on what to do right now.
     
  3. xMegaCoolx

    xMegaCoolx Member

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  4. ThatGrimCreeper

    ThatGrimCreeper Member

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    Thankyou, ill send an email now but hopefully a staff member can help me on this thread slightly sooner. Thanks again!
     
  5. xMegaCoolx

    xMegaCoolx Member

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    No problem, I'm here to help [Or trying to help] people. ;)
     
  6. ThatGrimCreeper

    ThatGrimCreeper Member

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    Its been about 30 mins now but the bar is increasing, it seems to be working, but its been a lot longer than 15 mins. (i stated the transaction at 12:40 its now 1:15)
     
  7. ThatGrimCreeper

    ThatGrimCreeper Member

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    Its finally gone through, the stress is gone, and ive got the rank. Thanks for the help and reassurance :-D
     
  8. xMegaCoolx

    xMegaCoolx Member

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    I'm happy for you that you received your rank. :)
    @FalseHonesty I don't know if you can, but lock? Or else it is @Dai_Matsumoto. :)
     
  9. FalseHonesty

    FalseHonesty Mod Staff Member Moderator

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    Locked as issue was solved :D
     
    Dai_Matsumoto likes this.
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