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Player reports taking longer to get responses on.

Discussion in 'Bug Reports/Support' started by gold prospectors, Aug 30, 2016.

  1. gold prospectors

    gold prospectors Member

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    Hi, I've just been noticing that it has been taking a lot longer than it used to for someone to respond to my reports. This started after the new (private) player reports section. I know that moderators have a life to, but it has been over a week, and they usually were replied to within 1-2 days.

    Thx for your responses,
    ~Goldprospectors
     
  2. Steyro

    Steyro Member

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    I know it takes long now till player reports are getting answered. But the only thing I can say is : Just be patient a Staff Member will reply to you player report as fast as possible. :)
     
  3. gold prospectors

    gold prospectors Member

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    still, why has it gotten longer? They used to be so fast,
     
  4. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    I do agree that the report section has been wacky lately. But nothing can be done about this. You just have to wait it out. If you feel like a report has been ignored for to long, feel free to tag a staff member.

    If you want, you could private message Zach with your report. Even he agrees the report section has been out of whack lately: http://imgur.com/jYWna5S

    EDIT:

    Good question, maybe a staff member can answer that :)
     
  5. gold prospectors

    gold prospectors Member

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    True, I guess I could try that, but I used to tag people, and it took even longer for people to respond to the report, so I haven't really done it much
     
  6. gold prospectors

    gold prospectors Member

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    I know I have been on another server, and it took them 30 days to respond to reports, it got me so annoyed, and there were so many hackers, that I quit the server, and never went back. I love this server, (especially Eggwars) and I don't want to leave just because there are to many hackers roaming on the server.
     
  7. Steyro

    Steyro Member

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    @Tacosbefriends Can you give us an answer on @gold prospectors his question? vv
     
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  8. gold prospectors

    gold prospectors Member

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    Just caught another hacker. :rolleyes:
     
  9. MagnificentSpam

    MagnificentSpam Member

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    My last report actually got answered in less than a minute. Still have 6 more though
    [​IMG]
     
  10. Tacosbefriends

    Tacosbefriends Admin Staff Member Administrator

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    Hi guys,

    So to answer your question, yes, response time to reports has seen a major dip recently. The number of reports we are receiving is at an all time high and we are working overtime to get to them. I believe the source of the problem is websites that allow players to get free/public alt accounts to play on, and we are in the midst of working on a system to deny these accounts entry to our server. I believe I've said elsewhere that the majority of hackers we ban come from these sites; checking their IP's brings up dozens and sometimes even hundreds of alt accounts. It's a difficult battle to fight, but we are slowly winning it.

    I am personally doing some player reports right now and I plan to do more and more every day until this problem has ceased. We are also working on hiring more helpers to assist in reports and to eventually be promoted to mod to do reports themselves. The best thing you all can do is to keep reporting, even if it takes a while to get a response. Remember to tag a few staff in your reports to get some attention.
     
  11. Steyro

    Steyro Member

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    I would love help you with the player reports! :) But I'm not allowed to.. :/
     
  12. gold prospectors

    gold prospectors Member

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    Same, if only I was a helper, but all I really want to do is ban people (hackers). XD
     
  13. LooksLikeHacks

    LooksLikeHacks Member

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    Is this self promotion? Anyways just be patient and after 3 days you can tag a staff member :)
     
  14. gold prospectors

    gold prospectors Member

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    Its not self promotion, I don't want to be promoted, its what I like to do. and its been over a week so yeah
     
  15. LooksLikeHacks

    LooksLikeHacks Member

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    keep calm i didnt wanted to offend you so sorry if you felt offended. it was just a joke :)