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My Points/Kits are gone

Discussion in 'Bug Reports/Support' started by Pernibaer, Apr 19, 2016.

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  1. Pernibaer

    Pernibaer Member

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    HEY Staff!
    So i went online earlier this day and saw that my points from the obsidian purchase, the kits from skywars, survival games and more, are gone. I haven't been online for quite a few time, so could this might be the issue? It would be kind if someone can help me,
    cheers
    Pernibaer
     
  2. xMegaCoolx

    xMegaCoolx Member

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    It sound ood, but people can lie about their points and kits. So they say how much points disappeared (Let's say 10k points). And got 10k more.
     
  3. Marco Slater

    Marco Slater Owner Staff Member Owner

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    We are always looking out for any issues that can cause user data loss, and develop towards providing a more secure and stable system.

    Sometimes this does not always work out and some points or kits can potentially be lost, however due to the amount of users who say they "lost" their items to try to illegitimately gain more, we never give users and points or kits manually.

    I'll investigate this further on your account, but as I said above, there's no way to get back what you lost, if you lost it.

    -Locked.
     
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