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My Lapiz Rank won't work...

Discussion in 'Bug Reports/Support' started by xXCutieCarrotzXx, Oct 15, 2014.

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  1. xXCutieCarrotzXx

    xXCutieCarrotzXx Member

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    So, I got my new account, CutieCarrotz, and I also bought Lapiz. I bought Lapiz, clicked Pay, and started up Minecraft then went on CubeCraft. I typed in, "Hello?" I see a Stone Rank next to my name. I don't know what happened so can you guys help me? :(
     
  2. Saradabaschi

    Saradabaschi Admin Staff Member Administrator

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    It normally takes half an hour till the rank updates.

    If it´s not updated then "contact us". It´s on the bottom right on your screen next to "Help, Home, Top"
    Fill it in and it should be fixed soon. :)
     
  3. Saradabaschi

    Saradabaschi Admin Staff Member Administrator

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  4. Tacosbefriends

    Tacosbefriends Admin Staff Member Administrator

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    Like Sara said, the payment usually processes within 30 minutes, but there are some rare exceptions to this rule. When I originally bought skywars boosters the other day, I didn't get my boosters for about a day due to a glitch with Buycraft. Don't worry; you'll get your rank as long as you properly processed your payment. If you still don't have your rank, I advise you to double check that your payment went through. If there's no issue and you still don't have the rank, follow Sara's instructions as posted above.

    Good luck!
     
  5. Snap

    Snap Mod Staff Member Moderator

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  6. xXCutieCarrotzXx

    xXCutieCarrotzXx Member

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    Not yet, Super.
    I got it 3 days ago.
     
  7. xXCutieCarrotzXx

    xXCutieCarrotzXx Member

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    I checked my Paypal and it said that I bought a Lapiz Rank. :/
     
  8. Snap

    Snap Mod Staff Member Moderator

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  9. Marco Slater

    Marco Slater Owner Staff Member Owner

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    On our system it shows as a chargeback on the payment, so I am not sure what exactly you did there. Open a PM with me (or email info@cubecraftgames.net ) for more info, include the PayPal transaction ID if possible.

    Thread Closed.
     
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