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Lost my Emerald rank

Discussion in 'Bug Reports/Support' started by ihasprettycake, Feb 22, 2015.

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  1. ihasprettycake

    ihasprettycake Member

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    i used to play on this server but I stopped recently just started to play again and found out i lost my emerald rank i contacted support@cubecraftgames.net and it said that that email didint exist help what do i do to get it back
     
  2. SamueLogic

    SamueLogic Member

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    Try to talk with an admin or the owner, going to tag Sara, i think she can help you. @Saradabaschi
    Do you have the receipt of purchase?.
     
  3. ihasprettycake

    ihasprettycake Member

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    no it was like a year or 2 ago
     
  4. SamueLogic

    SamueLogic Member

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    I'm going to tag the owner, but i think you need the receipt of purchase.
    @Marco Slater (halothe23) What do you think about this?.
     
  5. Pingu_

    Pingu_ Member

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    This has happened to me before. When Cubecraft 2.0 came out. All you have to do is email support@cubecraftgames.com then it will be fixed. I emailed them and it was fixed in 1 day
     
  6. ModernRevolution

    ModernRevolution Member

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    E-mail support@cubecraftgames.net and your rank will be returned to you, if it says it doesn't exist make sure you are typing/spelling words correctly, if it still doesn't work make another thread and the issue will be dealt with.
    /thread locked
     
    Marco Slater likes this.
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