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Lapiz rank loss

Discussion in 'Bug Reports/Support' started by 4five4, Jun 12, 2016.

  1. 4five4

    4five4 Member

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    I once bought lapiz rank in this server when there was kit pvp that gave better kits to donators in the snow map and when i guess there was some reset i never got it back and it doesn't allow me to buy the lapiz rank in the store because it seems im still registered as lapiz rank even thought they never gave it back
     
  2. Camezonda

    Camezonda Mod Staff Member Moderator

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  3. Steyro

    Steyro Member

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    If you got any problem with rank purchase you can email to here : sales@cubecraft.net
    They will respond as soon as possible.
     
  4. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Yep.
     
  5. Donald Trump

    Donald Trump Member

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  6. 4five4

    4five4 Member

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    I did but they want me to find the email and give the transaction number and date but This was almost two years ago and the email is nowhere to be seen
     
  7. xMegaCoolx

    xMegaCoolx Member

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    You bought a Lapiz rank 2 years ago and now you made a thread about it?
     
  8. Camezonda

    Camezonda Mod Staff Member Moderator

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    You need to go to the method of payment you used. For example, if it was PayPal, you would look at the payment history for it and give them the transaction code.
     
  9. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    You could try to search the email using the search bar, or do what Camezonda said. Though I'm quite confused on why you decided to tell us, after 2 years..
     
  10. 4five4

    4five4 Member

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    I just want to get the lapiz rank again I cant even buy in the store
     
  11. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Sales@cubecraft.net for any payment problems. Please send your receipt to them to. If you can't find your receipt

    Do this
     
  12. 4five4

    4five4 Member

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    Thanks so much to everyone who helped! It seems CubeCraft managed to resolve the problem and I once again have my rank back!
     
  13. Camezonda

    Camezonda Mod Staff Member Moderator

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    Nice :) enjoy it