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I want my money back

Discussion in 'Bug Reports/Support' started by AaronEnder27YT, Jun 9, 2016.

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  1. AaronEnder27YT

    AaronEnder27YT Member

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    I 've buy a obsidian rank and now I didn't like it, so im asking for my money back please I send an email and no answer, my email is aaronender2016@gmail.com and my username AaronEnder27YT Please contact me
     
  2. Camezonda

    Camezonda Mod Staff Member Moderator

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  3. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Yep.

    Once you buy a rank, you can't refund it.
    Srry :(
     
  4. CattyCat

    CattyCat Member

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    You're actually sharing your email address publicly?


    #InternetSafety
     
  5. Donald Trump

    Donald Trump Member

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    Ranks aren't refundable. And don't try to charge back, as this will result in a 12 month ban.
     
  6. CattyCat

    CattyCat Member

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    A chargeback is like a forced refund, right?
     
  7. BenzPlayzMC

    BenzPlayzMC Member

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    Yes but in PayPal it will ask a reason for the chargeback and if you still do the chargeback you will be banned from Buycraft. So any other server that uses Buycraft, you will NOT be able to buy a rank.
     
  8. A Christmas Hangar

    A Christmas Hangar Member

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    as stated before, Digital Tree Media (the operator of CubeCraft Games Network) doesn't accept refunds, due the ranks are considered as DONATIONS, usually you don't get anything back when you donate, but, they're generous to give back us ranks. I'll put an example: "You've donated on 'Kickstarter' to a game, that game (we'll call it 'XYZ') is promising, but, it got cacelled in Early Development. You, angry, ask your money to 'XYZ COMPANY', but they say no. You donated.".


    -Hangar555, Java developer, exampler in his freetime
     
  9. BenzPlayzMC

    BenzPlayzMC Member

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    I don't think they can
     
  10. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    Why would you want your card number that you paid with? Shouldn't you know what card number you pay with? Also, won't they say what donation you sent sent in your card statement??

    I'm sure, Cubecraft won't send out that info about the card number. (Correct me if I'm wrong, but that would be illegal)
     
  11. BenzPlayzMC

    BenzPlayzMC Member

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    That's true and adding on, when you buy a rank. NO ONE sees your credit card number, so CubeCraft owners do NOT see any credit card numbers. Only you do (the last 4 digits only)
     
  12. A Christmas Hangar

    A Christmas Hangar Member

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    ^ Correct!
     
  13. AaronEnder27YT

    AaronEnder27YT Member

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    Ah ok
    Thank you All of you
     
  14. johncoles

    johncoles CEO Staff Member Owner

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    Actually ranks are not "Donations" they are purchases just like any online transaction when you buy something. The reason we don't do refunds is that you can't buy something and use it for a while then decide you want the money again. For example you can't go to a store and buy bread then decide after eating it you would actually prefer different bread so you try to get a refund for an empty bag. If you need help please email sales@cubecraft.net
     
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  15. AaronEnder27YT

    AaronEnder27YT Member

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    So,if I do a chargeback,im acctually banned for 12 months?
     
  16. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    But there's no refunds anyways and I'm not sure on that..
     
  17. BenzPlayzMC

    BenzPlayzMC Member

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    Ingame yes but a permanent Buycraft ban though.
     
  18. AaronEnder27YT

    AaronEnder27YT Member

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    I didnt get it,so even if I do a chargeback I don't get my money back?
     
  19. Orangeric88

    Orangeric88 Mod Staff Member Moderator

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    In a way yes. All sales are final.
     
  20. johncoles

    johncoles CEO Staff Member Owner

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    @AaronEnder27YT If you submit a chargeback then you will end up being banned permenantly and could face other action as you're lying to the bank. As I said you need to email sales@cubecraft.net
     
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