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i need help now

Discussion in 'Bug Reports/Support' started by chouse, Nov 25, 2016.

  1. chouse

    chouse Member

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    Ik go to teh store email or watever but i need some1 now my mom just tried to get me diamond and when she bought it they said it failed then 5 minutes later she got her card deactivated because of you guys FIX IT NOW
     
  2. zRinne

    zRinne Mod Staff Member Moderator

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    It can take up to 10 minutes to process, if you still haven't got your rank please email: sales@cubecraft.net
    (If you decide to email them, it can take up to 1-7 working days for a response)

    If your card is having issue, I would recommend calling the bank and ask about the issue.
     
  3. chouse

    chouse Member

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    omg did uread wat i said u guys deactivated the card plus the transaction failed
     
  4. zRinne

    zRinne Mod Staff Member Moderator

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    I added more things to my first message.
    We can not deactivate your card, only the bank can. If the transaction failed, it could be a bank-sided issue not ours.
     
  5. penguin800

    penguin800 Member

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    your bank deactvated your card your bank does not want to send money to the people in the place cubecraft is
     
  6. KronosReeper

    KronosReeper Member

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    Please don't lay responsibility of your card on cubecraft. Cube can't just magically deactivate cards.
     
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